Air and Ocean Inside Sales Representative

Title: Customer Relations Manager
Industry: Freight Forwarding and Customs Brokerage
Location: Lachine

Are you a dynamic logistics professional passionate about relationship building and commercial negotiation? Our client, an industry leader in international freight forwarding and integrated supply chain solutions, is seeking exceptional talent for the role of Client Relationship Manager in Montreal.

Within a large-scale organization, you will act as a strategic business partner to major importers and commercial distributors. If you are looking for a stimulating environment where you can leverage your multimodal freight expertise while building lasting business relationships, this Montreal-based role is a premier opportunity to propel your career.

Apply now: melissa.cumetti@randstad.ca / patrick.pepin@randstad,.ca

Advantages
- Competitive annual salary between $65,000 and $75,000, commensurate with experience and qualifications.
- 3 weeks of paid vacation starting in your first year.
- Stable, regular daytime schedule: Monday to Friday
- Full reimbursement for gas and travel expenses for client visits across the Montreal area.
- Engaging company-sponsored social events: annual holiday party, summer barbecues, and team pizza lunches.
- Close-knit, collaborative team of 4 professionals within the department, backed by a dedicated pricing coordinator to streamline proposal preparation.

Responsibilities
- Act as a trusted point of contact and strategic lead for a dedicated portfolio of corporate client accounts.
- Conduct regular in-person client visits across the Montreal area to strengthen business relationships and identify key operational priorities.
- Grow portfolio revenue through targeted quoting, cross-selling, and upselling across a full suite of services: air freight, ocean freight, inbound road freight, logistics warehousing, and customs clearance.
- Work in close synergy with the internal pricing coordinator to deliver prompt, competitive, and tailored commercial proposals.
- Proactively anticipate supply chain challenges, handle urgent issues, and coordinate the swift resolution of escalations with international origin offices and operational teams.
- Partner continuously with Customer Service Representatives (CSRs) managing day-to-day shipment tracking, allowing you to focus your energy on account strategy and client satisfaction.
- Rigorously monitor Service Level Agreements (SLAs) and conduct regular business reviews with your accounts.
- Train and onboard clients to ensure seamless adoption of the company's analytics dashboards and digital self-service tools.
- Maintain accurate, up-to-date records of sales activities, customer intelligence, and pipeline opportunities in Salesforce CRM.

Qualifications
- Minimum of 2 years of successful experience combining customer service, account management or inside sales, and the international freight forwarding background
- Strong working knowledge of multimodal transport operations (air freight, ocean freight, inbound ground transportation), as well as warehousing and customs brokerage services
- Excellent interpersonal communication skills, influential leadership, demonstrated negotiation capabilities, and a strong customer service orientation.
- Valid driver's license and access to a vehicle for frequent on-site client visits.

Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!

Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – melissa.cumetti@randstad.ca
📩 Patrick Pepin - patrick.pepin@randstad.ca

Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/

Slide into our inbox or DMs - your next big career move might be one click away! ✨

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.