Jobs in Canada

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Added 29 days ago
Marketing Operations Manager (HubSpot)
BCA Research
Montréal, QC
Current HubSpot certification required
Added 29 days ago
Senior Software Engineer
Dye & Durham Corporation
Montréal, QC
…products and AI-enabled capabilities. Working closely with technical leads and colleagues, the incumbent contributes to application architecture, code quality, system performance, and the…
Added 29 days ago
Manufacturing - Welder I
EFCO Forming & Shoring Solutions
Halton Hills, ON
…Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost…
Added 29 days ago
Welder II
EFCO Forming & Shoring Solutions
Halton Hills, ON
…Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost…
Added 29 days ago
Welding Supervisor
EFCO Forming & Shoring Solutions
Halton Hills, ON
…Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost…
Added 29 days ago
Warehouse - Material Handler
EFCO Forming & Shoring Solutions
Airdrie, AB
…Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost…
Added 29 days ago
Warehouse - Material Handler
EFCO Forming & Shoring Solutions
Airdrie, AB
…Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost…
Added 29 days ago
Sales Account Executive, Insurance
Career Certified
ON
Minimum Educational Req: Bachelor's degree in Business Administration, Marketing, Finance, Communications, or related field; equivalent combination of education and experience may be…
Added 29 days ago
Emergency Services Ambassador – Police
Crisis24
Toronto, ON
Technical Expertise: Apply a technical understanding of new transportation technologies to support incident response and provide clear, concise information to field personnel.
Added 29 days ago
IT Manager
Superheat
Kincardine, ON
…looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the…
Added 29 days ago
SI
Field Services Technician III, Electrical Testing
Shermco Industries, Inc.
Edmonton, AB
- $55 to $60 CAD / hour
Must hold or be eligible to obtain the documentation required for business travel to the United States
Added 29 days ago
SI
Field Services Technician III, Electrical Testing
Shermco Industries, Inc.
Winnipeg, MB
- $40 to $50 CAD / hour
Must hold or be eligible to obtain the documentation required for business travel to the United States
Added 29 days ago
Chief Mine Engineer - (Crean Hill)
Magna Mining Inc.
Greater Sudbury, ON
Provide technical leadership and practical engineering support to resolve day-to-day mining challenges.
Added 29 days ago
DI
Licensed Insurance Sales and Advisor
Desjardins Insurance Nicole Fulcher Agency
Uxbridge, ON
- $48,000 to $70,000 CAD / year
Must have vehicle to commute to work
Added 29 days ago
CR
Technologist, Medical Radiation (MRT)
Canadian Red Cross Society, The
Canada
- $41.23 CAD / hour
Conduct and contribute to clinical assessments of radiographic services, monitor patient outcomes, and support the continuous improvement of imaging protocols and operational practices.
Added 29 days ago
Senior Program Officer, Youth Engagement, Risk Reduction and Resilience
Canadian Red Cross Society, The
AB
Provide administrative and technical support for program implementation, including coordinating with internal and external stakeholders, managing and analyzing program documentation to…
Added 29 days ago
Senior Case Manager - Roster
Canadian Red Cross Society, The
Canada
The Senior Case Manager provides support to individuals affected by emergencies, crises, or other challenging events by assessing needs, identifying barriers to recovery, and connecting…
Added 29 days ago
Conseiller(ère) en itinérance
Canadian Red Cross Society, The
QC
Availability 24/7, to work day or night shifts and some weekends · Ability to work independently during night shifts while staying alert and exercising sound judgment
Added 29 days ago
Production Designer
Canadian Red Cross Society, The
Canada
Work closely with the Senior Designer to support the digital creation and maintenance of design assets (such as logos and infographics), as well print and digital products and publications…
Added 29 days ago
Warehouse and Maintenance Technician
Canadian Red Cross Society, The
BC
Support and guide new employees and volunteers by sharing technical knowledge and demonstrating procedures as required.
Added 29 days ago
Lead Humanitarian Research Specialist
Canadian Red Cross Society, The
Canada
…evidence-based insights and strategic recommendations - that support the organization’s demonstration of expertise, service delivery, advocacy efforts, and long-term…
Added 29 days ago
Manager, Business Analyst & Scrum Master
Arobas Personnel Inc.
Toronto, ON
As Manager, Business Analysis & Agile Delivery, you will lead a multidisciplinary team of Scrum Masters and Technical Data Product Owners / Business Analysts, supporting the successful…
Added 29 days ago
IT Support Specialist
Cloud Collective
Vancouver, BC
As an IT support specialist, you’ll provide end-user and systems support to our managed IT clients and act as a trusted adviser to them. Your goal is to be fanatical about delivering white…
Added 29 days ago
Principal Engineer - Protection & Control
Qualus
Vancouver, BC
Support Factory Acceptance Tests (FATs), Site Acceptance Tests (SATs), and critical field inspections for complex installations
Added 29 days ago
Project Engineer - Substation
Qualus
Calgary, AB
…Vancouver BC office on a hybrid schedule. This role involves the technical coordination of high voltage substation projects from conception to construction. If you have a successful track…

Randstad Canada

B2B Customer Service Agent - Optics Industry

Saint-Laurent, QC, Canada

$20.5 to $23 CAD / hour

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $20.5 to $23 CAD / hour
Apply by: Nov 29, 2026
Experience: Minimum of 2 to 3 years of experience in customer service, ideally acquired in a high-volume call center environment.
Posting language: English
Posted: Aug 31, 2026

Original job description

Become a B2B Customer Service Representative for an Eyewear Industry Leader in Saint-Laurent!

Are you passionate about human connection and seeking an exciting challenge with one of the country's Best Managed Companies?

Our client, a prominent leader in the North American eyewear industry, is seeking a B2B Customer Service Representative to join its dynamic team based in Saint-Laurent.

Your Day-to-Day:
As an operational pillar, you will serve as the primary point of contact for an extensive network of partner stores across the continent. Your role will combine post-sales follow-up, order logistics coordination, and the delivery of exceptional customer service.

Why This Opportunity Stands Out:
- Employer of Choice: Join a large, stable organization recognized for its exemplary management.
- Company Culture: A friendly, modern work environment rooted in strong family values.
- Rewarding B2B Setting: Interact directly with established professionals and business partners.

Position Details:
- Title: Customer Service Representative (B2B)
- Location: Saint-Laurent
- Status: Permanent, full-time

Advantages
* Salary scale of $20.50 to $23.00 per hour, with flexibility for exceptional profiles.
* Regular and stable work schedule from Monday to Friday, from 10:30 AM to 7:00 PM.
* Possibility of hybrid telecommuting once autonomy is acquired (after approximately 3 months).
* Comprehensive group insurance including dental coverage.
* One free pair of glasses per year, as well as generous discounts for your family and friends.
* Immediate access to an innovative telemedicine platform and a comprehensive Employee and Family Assistance Program (EFAP).
* Paid annual vacation and sick leave.
* Modern workplace including free parking with charging stations for electric vehicles, also very well served by public transit.

Responsibilities
* Answer phone calls and emails from internal clients and partner stores with courtesy, professionalism, and speed.
* Analyze data from the internal management system to validate order progress, identify anomalies, and coordinate corrective actions.
* Collaborate closely with laboratory production teams and coordinators to track priority orders.
* Prioritize daily tasks independently by strictly applying established operational rules.
* Manage and follow up on incoming trays requiring corrections or technical validations.
* Rigorously and accurately document each client file in the computer tracking system.

Qualifications
* Minimum of 2 to 3 years of experience in customer service, ideally acquired in a high-volume call center environment.
* Excellent ability to work in a dynamic, open-space environment while effectively managing multi-tasking.
* Strong team spirit, positive attitude, rigor, thoroughness, and a great sense of organization.
* Tech-savvy profile, comfortable with technology and collaborative tools.
* Previous experience or knowledge in the optical field is a major asset to accelerate your integration.
* Language Justification (Bill 96 Compliance): Perfect mastery of French and English, both spoken and written, is mandatory for this position. The incumbent will be required to communicate daily with English-speaking partners, stores, and employees located outside of Quebec, across North America, in order to provide them with the necessary support regarding their orders and files.

Summary
Does this opportunity match your professional aspirations?

Apply online today and send your CV to Tsolere at tsolere.gracia.antabi@randstad.ca.

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Apply on randstad.ca About employer

More about this job

Responsibilities

The B2B Customer Service Representative at the eyewear company will answer calls and emails from partner stores and internal clients. The role will check order progress in the internal system, coordinate with laboratory teams on priority orders, and keep client files accurately documented.

Requirements

Candidates need 2 to 3 years of customer service experience, ideally in a high-volume call center. Perfect French and English, spoken and written, is mandatory, and optical industry knowledge is a major asset.

Skills

Customer service
B2B communication
Order tracking
Order management system
Data analysis
Anomaly identification
Corrective action coordination
Document management
Client file documentation
Multi-tasking
Prioritization
Bilingual French and English
Written communication
Phone and email support
Collaboration tools
Optical product knowledge
Laboratory coordination
Organization
Attention to detail

Benefits

Group insurance with dental coverage
Free eyeglasses
Employee discounts
Telemedicine platform
Employee and Family Assistance Program
Paid annual vacation
Paid sick leave
Free parking with EV charging

Keywords

B2B customer service
customer service representative
call center
order logistics
order tracking
post-sales follow-up
eyewear
optical industry
optics
ophthalmic laboratory
bilingual French English
inside sales support
account support
order management
data analysis
CRM
collaboration tools
Microsoft Office
Saint-Laurent

Seniority

Entry level

Perks

Generous paid time off
Employee discount
Transit support

Tools

Internal order management system
Computer tracking system
Collaborative tools

Languages

English
French

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Work requirements

Jobs in Canada