Bilingual Customer Experience Specialist - Relocation Services

Moving is one of life’s most significant stressors, but for public sector and defense personnel, it is a frequent reality of their dedicated service. As a Relocation Advisor, you are not just processing paperwork; you are a strategic partner and the primary anchor for these individuals and their families. You turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring that those who serve our country are fully taken care of at home.

This is a career-defining opportunity to join a cornerstone organization within the relocation and logistics sector. We provide a stable, professional environment combined with a mission-driven culture. If you are a fast learner who thrives on helping others navigate complex information with empathy and precision, you belong on our team.


Job Title: Bilingual Relocation Advisor
Contract Type: Full-time, Temporary (strong potential for permanent transition based on performance)

Start Date: October 5th, 2026
Paid Training: 4 weeks (Monday to Friday, 8:00 AM to 5:00 PM)

Workplace Model: Onsite initially in Ottawa (easily accessible by public transit; paid parking available) with transition to remote work upon successful completion and mastery of training

Schedule: Monday to Friday, monthly rotational shifts between 8:00 AM and 8:00 PM (no weekends)

Pay/Salary: $21.63 / hour


Advantages
Competitive hourly compensation rate of $21.63 per hour with a stable schedule.

Tiered career growth pathways moving from Level I to Level II and III with corresponding pay increases as you master new skills.

Comprehensive paid training covering complex public sector relocation directives to build industry-recognized expertise.

Predictable work-life balance with Monday to Friday scheduling and no weekend shifts.

Meaningful, mission-driven work supporting individuals and families through major life transitions.

The Randstad Advantage: Access to competitive optional health/benefits insurance, weekly automated timesheets, and a 4% accrued vacation pay structure.

Responsibilities
Serving as the dedicated omni-channel point of contact via phone, email, chat, and video to deliver a warm, professional customer experience.

Conducting virtual consultations to outline relocation journeys, resolve complex challenges proactively, and clarify policy guidelines.

Maintaining financial integrity by accurately reviewing, validating, and processing expense claims and advance funding requests.

Interpreting and translating complex relocation policy directives into clear, actionable advice for clients.

Qualifications
Demonstrating exceptional oral and written proficiency in both French and English to explain complex financial directives clearly.

Maintaining continuous Canadian residency for the past 5 years (since June 2021) to satisfy federal government security clearance requirements.

Holding a minimum of 1 year of experience in a high-volume call center, hospitality, or administrative environment requiring multitasking and empathy.

Navigating up to 4 software systems simultaneously with advanced computer literacy during client interactions.

Maintaining full-time availability to complete of mandatory onsite training in Ottawa.

Summary
The ideal candidate is an empathetic, tech-savvy communicator who excels at translating complex policies into clear guidance while multi-tasking across digital systems. You take pride in delivering exceptional service to clients and families during crucial life transitions.

If you possess the empathy to support a family in transition and the intellect to master complex directives, apply today to launch your career!

You can also share your resume directly to the email below with the subject line - BCSR - Ottawa

andrea.francis@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.