Jobs in Canada

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Added 1 month ago
Digital Service Advisor
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ON
…are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem-solving and underwriting while continuously expanding your…
Added 1 month ago
RC
Registered Pharmacy Technician
Randstad Canada
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- $32 to $34 CAD / hour
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Added 1 month ago
Senior Manager, Commodity Tax (Real Estate Focus)
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Our client, a leading Canadian retail organization, is seeking an experienced Senior Manager, Commodity Tax (Real Estate Focus) to join their team in Downtown Toronto, ON or Brampton, ON.…
Added 1 month ago
RC
Business Analyst III
Randstad Canada
Toronto, ON
- $46.46 to $54.09 CAD / hour
Work Location: On-site (4 days per week on-site at corporate offices in Downtown Toronto, ON)
Added 1 month ago
Senior Client Partner - Sales & Sales Ops
The Second City
Toronto, ON
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Solution Architect
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…remotely. This is a presales-first architecture role where you will partner closely with Account Executives and clients to lead technical discovery, shape strategic solutions, develop…
Added 1 month ago
Solution Architect
MOBIA Technology Innovations
Toronto, ON
…remotely. This is a presales-first architecture role where you will partner closely with Account Executives and clients to lead technical discovery, shape strategic solutions, develop…
Added 1 month ago
Solution Architect
MOBIA Technology Innovations
Halifax, NS
…remotely. This is a presales-first architecture role where you will partner closely with Account Executives and clients to lead technical discovery, shape strategic solutions, develop…
Added 1 month ago
Manager, Underwriting
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BC
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Added 1 month ago
Account Manager - Edmonton
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…past 30 years we have been focused on being the most trusted partner for lenders and…
Added 1 month ago
Intermediate Mechanical Engineer (Remote)
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…high-quality designs, communication proactively and build positive client relationships. You will also participate in business development activities and help KWL grow its client…
Added 1 month ago
Senior Manager, Community Programs
Homeward Trust Edmonton
Edmonton, AB
Added 1 month ago
CIMH - Mental Health Counselor
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Assess client’s needs and make referrals when appropriate
Added 1 month ago
Senior Product Manager, Wealth Ecosystem
Purpose Unlimited
Toronto, ON
Partner integrations You will lead the delivery of integrations that create a comprehensive picture of total client wealth – including non-financial assets through our financial asset…
Added 1 month ago
Instructional Designer, Deloitte Global Contact Center
Deloitte
Halifax, NS
Partner with stakeholders, colleagues, and/or subject matter experts to understand business objectives, learner needs, performance expectations and operational challenges
Added 1 month ago
I
Technicien bilingue de soutien vétérinaire sur le terrain – Montréal-Ouest - Bilingual Veterinary Field Support Technician
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- $35 to $40 CAD / hour
Permis de conduire valide et dossier de conduite acceptable requis
Added 1 month ago
Associate Director - Structured Finance Ratings, Esoteric Assets, New York, Chicago, Denver, or Toronto
STANDARD & POOR'S FINANCIAL SERVICE
Toronto, ON
…dedicated to delivering high-quality insights and exceptional client service across all industry…
Added 1 month ago
RH
Senior Paid Social Specialist
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- $30 to $45 CAD / hour
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Added 1 month ago
Senior Project Control Specialist
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Edmonton, AB · Calgary, AB
Must have a reliable means of transportation
Added 1 month ago
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Senior Campaign Producer - 6 month FTC
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Added 1 month ago
Administrative Specialist
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…worry, we make it easy. Youll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. Well represent your…
Added 1 month ago
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Interim VP Finance - US GAAP
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Hamilton, ON
- $60 to $80 CAD / hour
Our client is seeking an experienced finance leader to support a high-growth organization as it advances through significant corporate milestones. This individual will play a hands-on role…
Added 1 month ago
Service Manager, Laval
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Laval, QC
As the Service Manager, you will be responsible for managing your Service Centre team, ensuring that an exceptional client experience is delivered to VinFast customers during ownership.…
Added 1 month ago
Senior Underwriting Consultant - Risk Management Team
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SK
Manage High Risk Advisor and High Risk Client file reviews, collaborating with Compliance and Advisor and Sales Practices Risk Monitoring to investigate concerns, analyze findings and…
Added 1 month ago
Senior Underwriting Consultant - Risk Management Team
Equitable CA
AB
Manage High Risk Advisor and High Risk Client file reviews, collaborating with Compliance and Advisor and Sales Practices Risk Monitoring to investigate concerns, analyze findings and…

Randstad Canada

Bilingual Customer Service Representative

Mississauga, ON, Canada

$55,000 to $60,000 CAD / year

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Apply by: Nov 26, 2026
Experience: Minimum of 3 years of experience in customer care or similar roles
Posting language: English
Posted: Sep 15, 2026

Original job description

Are you a seasoned professional in customer care looking to illuminate your career with an international leader in premium outdoor lighting? At Randstad, our recruiters are experts in connecting top-tier talent with world-class organizations. We are currently seeking a Bilingual Customer Service Representative (EN/FR) to join a growing team in Mississauga. This is a pivotal role within the Randstad Professional specialization, specifically focusing on the customer care sector.

As a global leader in talent solutions, Randstad is your partner in navigating the professional landscape. Our client, a high-end international scale-up in the lighting industry, is looking for a leader who can deliver a premium brand experience while driving process improvements. This is a permanent, full-time position located in the heart of Mississauga, ideal for someone who thrives in a "go-getter" culture and values professional fulfillment.

The Customer Service Representative is a critical member of the customer care department, responsible for delivering high-quality support to both B2B and B2C clients. In this Randstad Professional role, you will act as a primary point of expertise, handling complex inquiries and escalations while mentoring junior team members. Your mission is to ensure that every interaction reflects the premium quality of our client's modern, highly-tested lighting products.

As the organization expands its North American footprint, you will play a key role in scaling customer care operations. This involves overseeing order management, monitoring webshop performance, and proactively resolving bottlenecks in the administrative workflow. You will be a bridge between various departments - including sales and logistics - to ensure a seamless and efficient service organization.

Culture is at the heart of this organization. We are looking for a Customer Service Representative who brings a team-player mindset and strong work ethic to the Mississauga office. Because you will be supporting a diverse North American market, including clients across Canada and the United States, clear and professional communication is essential.

Bilingualism Requirements
Our client values linguistic diversity to better serve their expanding market. While the primary language of operation is English, proficiency in French or Spanish is considered a significant asset for this role, as approximately 25% of the volume may require support in these languages.

Advantages
• Competitive annual salary of $55000-60000
• Performance-based monthly bonus structure
• Comprehensive benefits package including dental and a healthcare spending account
• Global learning and development budget of €2,000 every two years for coaching and training
• 3 weeks of vacation
• Modern, high-end work environment with a focus on a supportive and social culture
• Opportunities for professional growth into team lead or sales roles as the company grows

Responsibilities
• Act as the primary point of contact for complex customer care inquiries and escalations
• Provide expert guidance on product installations, pricing, and high-impact service recovery cases
• Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
• Monitor order flow proactively to identify and resolve operational bottlenecks
• Manage complex return and warranty processes across logistics, sales, and product departments
• Identify recurring service issues and initiate structural process improvements
• Oversee online reviews and customer feedback to improve digital service quality
• Act as a mentor and sparring partner for junior team members and the Team Lead
• Drive the adoption of AI and automation tools to optimize customer care workflows

Qualifications
• Bachelor's degree or equivalent professional experience level
• Bilingualism in French is a requirement/a very strong asset!
• Minimum of 3 years of experience in customer care or similar roles
• Previous experience in a senior, specialist, or mentoring capacity
• Strong experience working in a B2B environment
• Advanced proficiency in English; French or Spanish is a major asset
• Proven experience with CRM and ERP systems
• Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
• Affinity for technical products or high-end design is preferred

Summary
We are your partner for talent, helping you build a successful career that offers both professional fulfillment and growth. Our expert recruiters are ready to help you take this next step in the customer care industry with a global leader that truly values your contribution.

If this Customer Service Representative role isn't the perfect fit, reach out to us today to explore other exciting career opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

Apply on randstad.ca About employer

More about this job

Responsibilities

The Customer Service Representative will handle complex customer inquiries and escalations, process orders and warranties, and coach junior team members. The role also works across sales and logistics to fix bottlenecks and improve service.

Requirements

Candidates need at least 3 years in customer care, strong B2B experience, advanced English, and French (or Spanish) as a major asset. Experience with CRM and ERP systems and a senior or mentoring background are also expected.

Skills

SAP
HubSpot
CRM systems
ERP systems
Order management
Invoice processing
Warranty and returns management
Customer escalation handling
Service recovery
B2B customer support
Process improvement
Mentoring
Online review monitoring
Webshop monitoring
AI and automation tools
Bilingual English and French communication
Spanish communication
Product knowledge
Cross-department coordination
Customer data management

Benefits

Performance-based monthly bonus
Dental and healthcare spending account
Learning and development budget
3 weeks of vacation
Professional growth opportunities

Keywords

Customer Service Representative
customer care
bilingual
French
Spanish
B2B
SAP
HubSpot
CRM
ERP
order management
warranty
returns
escalations
customer support
Mississauga
lighting
mentoring
process improvement
AI automation

Seniority

Mid level

Perks

Generous paid time off
Performance bonus

Tools

SAP
HubSpot

Languages

English
French

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Work requirements

Jobs in Canada