Bilingual Customer Service Representative

We are hiring Bilingual Customer Service Representatives (English & French) who are passionate about helping people and eager to advance within a thriving organization. From day one, you will be set up for long-term success with comprehensive, fully paid training and direct mentorship - no prior insurance experience required.

Enjoy the flexibility of a hybrid routine right in downtown Montreal, full job security in a permanent role, and competitive total compensation designed to reward your growth.

Key Highlights:

Compensation & Security: $51,500 annual base salary plus performance bonus plan in a stable, full-time permanent position.

Work-Life Balance: Monday to Friday schedule with your weekends completely off.

Hybrid Flexibility: Work 3 days from home and 2 days on-site at our downtown Montreal office.

Advantages
- $51,500 Annual Salary
- Full time, Permanent position
- Hybrid Workstyle ( 3 days at home and 2 day in office located in downtown Montreal )
- Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
- 3 weeks of Paid Vacation & 3 Paid Personal days
- Monday - Friday scheduling - Weekends off !
- Pension plan
- Able to participate in the Share Ownership Program
- Bonus plan
- Education reimbursement program $2,000 (annually)
- Career advancement options!

Responsibilities
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.


Qualifications
- Strong English and French communication skills ( Mandatory)
- Must have Strong Computer skills, using multiple screens and systems at the same time ( Multitasking )
- Strong Problem Solving skills
- Customer Service experience or Call Center Experience Required
- Able to work under pressure
- High School Diploma Required

Summary
If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

You can directly apply to this posting or email your resume to andrea.francis@randstad.ca with the subject line, BCSR - MTL DT

Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.