Bilingual Travel Experience Advisor

Imagine turning someone's dream vacation into a seamless reality, all from the comfort of your dedicated home office. As a key player in our customer experience operations, you will act as the trusted guide for travelers navigating their next big adventure, delivering exceptional service from the initial point of contact to final booking confirmation.

In this role, your passion for hospitality, sharp attention to detail, and ability to connect with people will directly shape unforgettable travel memories. You will join a supportive team that values growth, rewards high performance, and provides all the tools you need to build a rewarding career in the global travel industry.


Title: Travel Experience Specialist
Contract Type: Full-time contract with potential for permanency post-probation
Start Date / Duration: Immediate start; 2 weeks paid training plus 2–4 weeks nesting period

Training: Fully paid initial instruction; mandatory pass required before handling live interactions
Location / Workplace Model: 100% Remote (Canada wide)

Schedule: 40 hours/week, monthly rotating shifts (Monday–Friday 9:00 AM – 7:00 PM EST; including up to two Saturdays per month 9:00 AM – 5:00 PM EST based on business needs)

Pay / Salary: $22.00 per hour + access to immediate monetary and non-monetary recognition programs

Advantages
Major Canadian institutions frequently use agencies as their exclusive point of entry - a contract is often the premier "test drive" leading to a permanent position.

As a contract professional through Randstad, you gain immediate access to competitive optional health/benefits insurance, weekly automated timesheets, and a 4% accrued vacation pay structure.



Upon transition to permanent status, you unlock an exceptional total rewards package:

-Salary revision eligibility after 3 months of permanent status based on performance
-Performance bonuses tied to service quality, call handling, and schedule adherence
-100% employer-paid health care coverage for individual plans (excludes family coverage and long-term disability)
-2 weeks paid vacation, 5 additional paid care days, standard paid holidays, plus your birthday off
-Company-matched pension plan and Employee Assistance Program (EAP)
-Points-based recognition platform redeemable for top retailer gift cards and credits


Responsibilities
Manage incoming omnichannel client interactions across phone, email, and chat to build rapport and deliver tailored travel solutions within budget

Execute complex airfare ticketing, exchanges, refunds, and reissues utilizing advanced Amadeus GDS functionalities

Secure comprehensive travel arrangements including accommodations, travel insurance, ground transportation, rental cars, and curated tours

Provide accurate guidance regarding essential travel documentation, regional restrictions, health guidelines, and safety tips in a clear, timely manner

Facilitate specialized bookings for leisure, group, and multi-destination itineraries

Cross-sell relevant travel products, upgrades, and complementary services to enhance client value

Handle sensitive client financial and personal data securely in strict compliance with corporate privacy policies

Maintain established operational metrics including Quality Assurance scores, Key Performance Indicators (KPIs), and daily schedule adherence

Collaborate with the travel team to share industry insights, enhance program knowledge, and refine service delivery

Qualifications
Minimum of 3 years of hands-on experience in the travel industry across Airline, Retail, or TMC environments

Minimum of 1–2 years of experience in customer service, call center operations, travel advisory, or hospitality roles

Native or professional fluency in both English and French to support national clients and out-of-province partners

Advanced expertise in Amadeus GDS, with mandatory hands-on experience in ticketing and reissuing

Required TICO certification for Ontario candidates or mandatory OPC certification for Quebec-based candidates

Advanced proficiency in MS Office (Word, Excel, Outlook) and Microsoft Teams

Continuous track record of meeting or exceeding strict metrics, schedule adherence standards, and Quality Assurance evaluations

Strong problem-solving capabilities, active listening skills, and professional written and verbal communication

Dedicated home office setup equipped with a reliable wired high-speed internet connection

Summary
The ideal candidate is an independent, fast-learning travel professional who thrives under pressure while maintaining meticulous accuracy in a high-volume environment. You combine deep technical GDS expertise with genuine empathy and required regulatory certification (TICO or OPC) to deliver outstanding travel solutions.

Ready to elevate your travel career with a dynamic, remote team? Apply today to fast-track your profile directly to our hiring leaders!

Contact: amal.abubaker@randstad.ca

Bilingual Travel Experience Advisor
100% Remote (Available to talent across Canada).

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.