Call Center - Customer Service Representative

Randstad Canada is seeking a Remote Call Center Customer Service Representative to join a top transportation and logistics company.

Why You’ll Love It:

100% Remote / Work from Home

Ideal Schedule: 4 days on, 4 days off (Night Shift)

Make a Direct Impact: Support drivers and clients with real-time, service-related inquiries.

If you're a natural problem-solver with a passion for helping others, we want to hear from you. Don’t miss out - apply today!

Advantages
- Fully remote (with the opportunity to go in the office if wanted)
- Chance to be a part of a great team
- Shift schedule (7pm-7am) - 12 hour shifts with 4 days on and 4 days off
- Opportunities to grow and develop new skills
- Competitive benefits, including extended health and dental, RRSP and Company
- Matching pension plans

Responsibilities
- Provide support to drivers and operations staff
- Database entry
- Software and perform necessary follow-ups
- Identify customers’ needs, clarify information, and provide solutions and/or alternatives
- Communicate all customer requests and needs to appropriate team members
- Acquire and maintain product and system knowledge
- Assist all customers through inbound calls, emails, and/or chats

Qualifications
- Minimum 1-2 years of customer service experience
- Previous call center experience an asset
- Must be an active listener and help resolve customer inquiries
- Great keyboarding skills
- Strong written and verbal communication skills; proven ability to clearly articulate information in English
- Proficiency in using office software like Microsoft Office Suite
- Ability to work independently and perform under pressure
- Strong organizational skills and the ability to work in a high volume, fast paced environment
- Ability to multi-task and be flexible with the company’s ever-changing needs
- Must be able to work during nights (7PM-7AM) - 12 hour shifts with 4 days on and 4 days off)

Summary
Apply directly on this side
- Go to our website at www.randstad.ca, create a profile, and apply directly
- Email your resume to yulia.gershtein@randstad.ca and include the title of the position in the subject line.

We thank all applications for their interest in this position and only those selected for interviews will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.