Customer Service Agent - Retail

Our client, an established industry leader in the distribution of specialized hardware products, is seeking a dynamic, solution-oriented Customer Service Representative to join their team in Ville Saint-Laurent.

In this pivotal role, you will stand at the core of operations, delivering exceptional support to retail clients while managing a diverse mix of customer service and administrative tasks. If you are bilingual, possess strong interpersonal skills, take pride in high-quality work, and want to thrive in a stimulating environment, this opportunity is built for you.

Advantages
- Competitive Compensation: Hourly rate of $20.00 to $21.00 / hour, based on experience.
- Consistent Schedule: Full-time (37.5 hours/week), Monday through Friday.
- Hybrid Flexibility: Remote work offered 1 to 2 days per week following an initial 1-month in-person onboarding period in Ville Saint-Laurent.
- Supportive Culture: A dynamic, collaborative team within a stable workplace focused on long-term employee retention.
- Streamlined Hiring Process: A single interview step for a quick onboarding process.

Responsibilities
- Respond courteously and professionally to retail customer inquiries via email and telephone.
- Accurately enter orders, process returns, and perform rigorous follow-ups within enterprise systems.
- Collaborate closely with internal departments to ensure fast, precise answers to client requests.
- Maintain up-to-date customer files and thoroughly document all interactions.
- Drive high customer satisfaction through a proactive, problem-solving approach.

Qualifications
- High School Diploma (DES) or equivalent.
- Previous customer service experience (retail sales, service counter, hospitality, boutique, or call center).
- Proficiency with the Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Excellent verbal and written communication skills, a positive attitude, and effective stress management skills.
- Bilingualism (French & English) is required.

English proficiency is required for this role because the candidate will interact daily, both orally and in writing, with clients, retailers, and partners located outside Quebec (Rest of Canada and the United States). Additionally, internal software interfaces and technical documentation are in English.

Summary
Interested in this Customer Service Representative – Retail Sector opportunity? Submit your resume directly to thibault.sanz@randstad.ca with the job title in the subject line.

Referral Program:
Know someone who fits this profile? A competitive referral bonus is available for any recommendation leading to a successful hire!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.