Customer service and dispatch agent

Customer Service and Dispatch Agent – Laval

Are you recognized for your exceptional customer service skills and your ability to stay calm under pressure? A industry leader in construction materials is seeking a Customer Service and Dispatch Agent to join its dynamic team based in Laval.

In this fast-paced role, you will serve as a strategic liaison between our clients and field operations across Laval and the Laurentians, with no route planning required.

Role Summary
As a Customer Service and Dispatch Agent, you will join a collaborative team of five professionals in an open-concept workspace. Your primary mission will be to manage incoming client requests, process orders, and coordinate truck dispatching to ensure smooth and efficient deliveries to active job sites.

Advantages
Benefits
Competitive annual salary ranging between $60,000 and $70,000 depending on experience.

Permanent, full-time position with an immediate start date.

Stable work schedule: 11:00 AM to 7:00 PM, Monday through Friday.

Collaborative and energetic team environment in Laval.

Long-term stability with a well-established leader in the industry.

Responsibilities
Responsibilities
Take incoming client calls and accurately record orders for ready-mix concrete.

Act as the primary liaison between clients and truck drivers.

Coordinate delivery schedules for the Laval and Laurentians regions (no route building required).

Manage changing priorities and adapt quickly to last-minute job-site adjustments.

Work closely with the dispatch team in an open-concept office setting.

Qualifications
Required Qualifications
Strong customer service background (CSR) with proven experience handling high-volume interactions.

Proven ability to manage stress effectively in a fast-paced, open-concept environment.

Functional bilingualism (French / English).

Strong communication skills and a collaborative attitude.

Justification for English Language Requirement (Bill 96 Compliance)
Proficiency in the English language is required for this position of Customer Service and Dispatch Agent to handle interactions with English-speaking clients located outside of Quebec or in border regions, as well as to utilize standardized global software tools for logistics management.

Summary
How to Apply
Interested in this opportunity in Laval? Please send your resume today to elisabeth.parent@randstad.ca.

Referral Program
Know someone who would be a great fit for this Customer Service and Dispatch Agent role? A referral bonus may be awarded for any candidate recommendation that leads to a successful hire!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.