Jobs in Canada

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Added 27 mins ago
B
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…school building and schoolyard. They may also assist with basic administrative duties, as…
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LC
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UO
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CI
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CI
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EM
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VC
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Added 1 hour ago
S
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S
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Randstad Canada

Customer service representative

Laval, QC, Canada

$48,500 to $57,600 CAD / year · Full-time

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $48,500 to $57,600 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

Contract Management and Customer Service Specialist Laval

Are you looking for a stable position in B2B customer service with no cold calling or prospecting? Do you want to join a dynamic team within an industry leader? We are looking for a Contract Management and Customer Service Specialist to join our operations in Laval.

Job Overview
As a Contract Management and Customer Service Specialist, you will play a key role in administrative coordination and post-sales follow-up with our corporate clients. Working as part of a close-knit team in Laval, your role will consist of ensuring flawless follow-up of rental contracts, coordinating delivery logistics, and making the necessary administrative adjustments.

This is a 100% service and management position, with no cold calling or sales prospecting.

Advantages
Here is the translation:

Benefits:

Competitive Salary: Between $23 and $27 / hour depending on experience (opportunity to advance up to $30 to $35 / hour for experienced candidates).

Annual Bonus: Annual bonus based on company performance.

Set Schedule: 40 hours per week, Monday to Friday, with opportunities for paid overtime.

Comprehensive Benefits: Full group insurance (including excellent vision care coverage) and a retirement plan.

Provided Equipment: Professional cell phone and laptop.

Work Environment: Small, collaborative team of 3 to 4 people with managerial flexibility for emergencies.

Responsibilities
Your Responsibilities:

Ensure rigorous follow-up and updates of active rental contracts for corporate clients.

Coordinate equipment deliveries, verify pricing, and carry out post-sales follow-up via phone and email.

Process price modification requests, credit issuances, and billing adjustments.

Handle daily administrative tracking and produce regular activity reports.

Assist with client account monitoring and perform courtesy collection follow-ups when needed.

Qualifications
Required Qualifications:

High school diploma (DES) completed.

Proven experience in B2B phone customer service, call centers, contract management, or administrative support.

Comfortable with numbers, high attention to detail, and excellent oral and written communication skills.

Highly autonomous, proactive, and a strong team player.

Successful completion of professional and criminal background checks.

Justification for the English Language Requirement (Bill 96):

A bilingual proficiency level (French and English) is required for this position. The candidate will be required to communicate daily with head office and administrative support teams located in the United States, as well as use internal management tools configured entirely in English.

Summary
To Apply:
Are you interested in this Contract Management and Customer Service Specialist position in Laval? Send your resume today to elisabeth.parent@randstad.ca.

Referral Program:
Do you know someone who fits this profile? Refer a candidate to us! If your referral is hired, you could be eligible for an attractive referral bonus.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Apply on randstad.ca About employer

More about this job

Responsibilities

The specialist will follow up on active rental contracts for corporate clients, coordinate equipment deliveries, process price changes, credits and billing adjustments, and keep daily activity reports. The role also includes courtesy collection follow-ups and client account monitoring.

Requirements

Candidates need a high school diploma, proven experience in B2B phone customer service, call centres, contract management or administrative support, and bilingual French and English. Strong attention to detail, comfort with numbers, autonomy and teamwork are also required.

Skills

Contract management
B2B customer service
Phone and email client follow-up
Billing adjustments
Credit issuance
Price verification
Delivery coordination
Collections follow-up
Administrative tracking
Activity reporting
Attention to detail
Numerical accuracy
Bilingual French and English communication
Written communication
Autonomy
Teamwork

Benefits

Annual performance bonus
Group insurance with vision care
Retirement plan
Paid overtime opportunities
Company cell phone and laptop

Keywords

customer service
contract management
B2B
rental contracts
post-sales follow-up
billing adjustments
credit notes
delivery coordination
account monitoring
collections
administrative support
call centre
bilingual French English
Laval
back office
client service

Seniority

Entry level

Perks

Retirement plan
Performance bonus

Languages

English
French

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Work requirements

Jobs in Canada