Customer service representative
- Laval, QC, Canada
$55,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours/week
- Posting language
- English
- Posted
Original job description
Job Title: Customer Service and Account Management Representative
Location: Laval
Employment Type: Full-time, Permanent
Salary: $55,000 to $65,000 / year
Summary Description
Are you known for your thoroughness and organizational skills? Our client, a growing industry leader specializing in food packaging, is seeking a Customer Service and Account Management Representative to join their team in Laval.
In this exciting new role created due to major business expansion, the Customer Service and Account Management Representative will play a pivotal role between B2B buyers, operations, and the warehouse. Based in Laval, this key position offers a dynamic work environment where your autonomy and attention to detail will drive success.
Advantages
Benefits
Competitive Compensation: Annual salary ranging from $55,000 to $65,000 based on experience.
Stable Schedule: Monday to Friday, 8:00 AM to 4:00 PM (40 hours/week).
Vacation & Time Off: 2 weeks of vacation from year one + 5 sick/personal days.
Work Environment: Expanding business offering a stimulating role with significant autonomy.
Permanent Position: Direct hire by the client.
Responsibilities
Responsibilities
Act as the main point of contact for B2B accounts and buyers (90% of interactions handled via email).
Provide clients with accurate information regarding pricing, inventory availability, and delivery lead times.
Prepare and send technical data sheets and product samples.
Track order fulfillment by going directly into the warehouse to verify stock and product packaging.
Work closely with outside sales reps, the operations team, and the import division.
Ensure accurate updating of client records in the CRM software (Zoho).
Qualifications
Qualifications
Relevant experience in B2B customer service, account management, or inside sales.
Functional to fluent bilingualism (French and English), both oral and written.
Proficiency with office tools and comfort using a CRM (Zoho experience is an asset).
Exceptional attention to detail, strong organizational skills, and autonomy.
Initiative and ability to adapt to changing priorities in a fast-paced distribution environment.
Justification for English Language Requirement (Law 96 Compliance)
Fluency in English is required for this position due to daily interactions with English-speaking clients, buyers, and vendors located outside Quebec, as well as the necessity to consult global technology tools and international technical specifications written in English.
Summary
How to Apply
Interested in taking on this challenge? Send your resume today to: elisabeth.parent@randstad.ca
Referral Program
Know someone who would be a great fit for this position? A referral bonus may be awarded for any recommendation that leads to a successful hire! Contact us to learn more.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Location: Laval
Employment Type: Full-time, Permanent
Salary: $55,000 to $65,000 / year
Summary Description
Are you known for your thoroughness and organizational skills? Our client, a growing industry leader specializing in food packaging, is seeking a Customer Service and Account Management Representative to join their team in Laval.
In this exciting new role created due to major business expansion, the Customer Service and Account Management Representative will play a pivotal role between B2B buyers, operations, and the warehouse. Based in Laval, this key position offers a dynamic work environment where your autonomy and attention to detail will drive success.
Advantages
Benefits
Competitive Compensation: Annual salary ranging from $55,000 to $65,000 based on experience.
Stable Schedule: Monday to Friday, 8:00 AM to 4:00 PM (40 hours/week).
Vacation & Time Off: 2 weeks of vacation from year one + 5 sick/personal days.
Work Environment: Expanding business offering a stimulating role with significant autonomy.
Permanent Position: Direct hire by the client.
Responsibilities
Responsibilities
Act as the main point of contact for B2B accounts and buyers (90% of interactions handled via email).
Provide clients with accurate information regarding pricing, inventory availability, and delivery lead times.
Prepare and send technical data sheets and product samples.
Track order fulfillment by going directly into the warehouse to verify stock and product packaging.
Work closely with outside sales reps, the operations team, and the import division.
Ensure accurate updating of client records in the CRM software (Zoho).
Qualifications
Qualifications
Relevant experience in B2B customer service, account management, or inside sales.
Functional to fluent bilingualism (French and English), both oral and written.
Proficiency with office tools and comfort using a CRM (Zoho experience is an asset).
Exceptional attention to detail, strong organizational skills, and autonomy.
Initiative and ability to adapt to changing priorities in a fast-paced distribution environment.
Justification for English Language Requirement (Law 96 Compliance)
Fluency in English is required for this position due to daily interactions with English-speaking clients, buyers, and vendors located outside Quebec, as well as the necessity to consult global technology tools and international technical specifications written in English.
Summary
How to Apply
Interested in taking on this challenge? Send your resume today to: elisabeth.parent@randstad.ca
Referral Program
Know someone who would be a great fit for this position? A referral bonus may be awarded for any recommendation that leads to a successful hire! Contact us to learn more.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
More about this job
Responsibilities
The Customer Service and Account Management Representative at Randstad Canada will serve as the main contact for business clients, answering questions on pricing, stock and delivery times. The job also includes sending product information and samples, checking orders in the warehouse, and keeping client records up to date in Zoho CRM.
Requirements
Candidates need B2B customer service, account management or inside sales experience, plus fluent French and English, both spoken and written. Comfort with office tools and a CRM, strong attention to detail and the ability to work independently are also required.
Skills
- Zoho CRM
- CRM software
- Microsoft Office
- B2B account management
- Customer service
- Inside sales
- Order tracking
- Pricing and quotes
- Inventory and lead-time communication
- Technical data sheets
- Bilingual French and English
- Written communication
- Attention to detail
- Organization
- Autonomy
- Adaptability
Benefits
- Annual vacation
- Sick and personal days
- Referral bonus
Categories
- Customer Service & Support
- Sales
- Logistics
- Administrative
Keywords
- Customer service representative
- Account management
- B2B customer service
- Inside sales
- Zoho CRM
- CRM
- Order fulfillment
- Bilingual French English
- Food packaging
- Distribution
- Warehouse coordination
- Client relations
- Sales support
- Laval
- Permanent full-time
Seniority
Entry level
Perks
- Generous paid time off
- Performance bonus
Tools
- Zoho CRM
Languages
- English
- French