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Customer service representative

  • Laval, QC, Canada

$20 to $21 CAD / hour · Full-time

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Job details

Pay
$20 to $21 CAD / hour
Job type
Full-time
Apply by
Working hours
30 to 35 hours per week
Posting language
English
Posted

Original job description

Our partner in the food industry in Laval is currently looking for a new customer service manager for its order desk.

Are you a dynamic person who can quickly integrate into a team?
Would you like a permanent position in Laval?

If you answered yes to these questions, don't hesitate to contact us, we want to meet you :)

Full-time day position, annual salary, stable and growing company



Advantages
Your benefits as a customer service representative are :

- Weekday schedule, 30 to 35 hours per week
- Work in Laval, avoid traffic jams!
- Group insurance
- Life insurance
- 2 weeks vacation + paid vacations
- Salary of 20 - 21 $/h
- Beautiful offices and motivating team

Responsibilities
Responsibilities for this Customer Service Representative role include:
- Order taking and follow-up
- Answering calls from internal and external customers
- Updating files and deliveries
- Telephone follow-up with customers (B2B)

Qualifications
Qualifications for this Customer Service Representative role are :
- Advanced bilingualism with customers outside Quebec and colleagues in Ontario
- Availability to work 100% on-site in Laval
- Previous experience with order entry and tracking software (SAP, Acomba) will be considered an asset.
an asset
- Ability to work with B2B customers
- Excellent customer service, calm and smiling personality

Summary
Is this role for you?

- Order taking and follow-up
- Customer service (B2B)
- Permanent, full-time, weekdays

Don't wait any longer! Apply directly online or send your CV to elisabeth.parent@randstad.ca with the subject “distribution”.
We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
More about this job

Responsibilities

The customer service representative at Randstad Canada's client will take and follow up on orders, answer calls from customers and colleagues, and keep files and deliveries up to date. They will also call business customers to follow up.

Requirements

Candidates need advanced bilingual French and English for customers outside Quebec and colleagues in Ontario, and must be able to work fully on site in Laval. Experience with order entry and tracking software such as SAP or Acomba is an asset, along with excellent, calm customer service.

Skills

  • SAP
  • Acomba
  • Order entry
  • Order tracking
  • B2B customer service
  • Telephone customer follow-up
  • Bilingual French and English
  • Customer service
  • File updating
  • Delivery tracking

Benefits

  • Group insurance
  • Life insurance
  • Paid vacation

Categories

  • Customer Service & Support
  • Administrative
  • Food & Beverage
  • Logistics

Keywords

  • customer service representative
  • order desk
  • order entry
  • order tracking
  • B2B
  • SAP
  • Acomba
  • bilingual
  • inside sales
  • telephone customer follow-up
  • Laval
  • food industry
  • customer support
  • order processing
  • permanent full-time

Seniority

Entry level

Perks

  • Generous paid time off

Tools

  • SAP
  • Acomba

Languages

  • English
  • French

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