Jobs in Canada

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Added 4 mins ago
J
Commercial Lines Team Lead
JobsMedia.io
Toronto, ON
- Full-time
Active RIBO license required
Added 19 mins ago
HI
Client Care Coordinator
Home Instead
Vancouver, BC
- Full-time
Comfort using technology and various computer systems.
Added 19 mins ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
This is an excellent opportunity for a senior Commercial Lines professional who enjoys working with clients, supporting brokers, and helping develop a team.
Added 19 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 19 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 34 mins ago
NA
Health Care Support Worker - General Outpatient Department
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Full-time
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical…
Added 34 mins ago
YC
Senior Developer, D365
Yoush Consulting
Toronto, ON
- Full-time
As a Senior Developer, Dynamics 365 your responsibilities will include:
Added 1 hour ago
NB
Senior AI Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior AI Advisor within the Responsible Artificial Intelligence team at National Bank means acting as a specialist in AI governance, risk assessment, and the responsible…
Added 1 hour ago
A
Senior Principal Engineer
Autodesk
AB · Alberta, Canada
- Full-time
GET Engineering is seeking an experienced Senior Principal Engineer – AI and Engineering Excellence to lead the technical strategy and evolution of our cloud platform, developer experience,…
Added 2 hours ago
RB
Senior Full Stack Engineer
Royal Bank of Canada
Vancouver, BC
- Full-time
As Senior Full Stack Engineer in AI Engineering within US Functions Technology you will be a hands-on contributor helping modernize how US corporate functions build and run their…
Added 2 hours ago
J
HR Coordinator
Jobgether
Canada
- $20 to $25 CAD / hour
- Part-time
The HR Coordinator will provide essential administrative and coordination support to Senior HR Business Partners, helping deliver reliable HR services across multiple client accounts. This…
Added 2 hours ago
GC
C++ Software Engineer Intern (UFC - Vancouver - Summer 2027 - 8-months)
Game Companies
Vancouver, BC
- Volunteer
…an 8-month internship beginning in May 2027. Reporting to a Senior Software Engineer and paired with an engineering mentor, you will work on a close-knit team, contribute to game features,…
Added 3 hours ago
X
Senior Photonics Engineer - Homodyne Detection
Xanadu
Toronto, ON
- Full-time
We are seeking a Senior Photonic Engineer – Integrated Homodyne to participate in designing, developing and experimentally validating cutting-edge photonic systems. You will be working with…
Added 3 hours ago
X
Sr. Packaging NPI Engineer
Xanadu
Toronto, ON
- Full-time
We are looking for a highly motivated and experienced Senior Packaging New Product Introduction (NPI) Engineer to join our dedicated engineering team. In this pivotal role, you will lead…
Added 3 hours ago
H
Project Manager - Bridges and Structures
HDR
Toronto, ON · Burlington, ON · Richmond Hill, ON
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 3 hours ago
H
Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
Must have coordinated survey, grading, drainage and utilities and layout of various site items is a plus
Added 3 hours ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
…curated portfolio of exterior cladding and building envelope systems on behalf of leading manufacturers across Canada. With a strong reputation for technical expertise and reliable service,…
Added 4 hours ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 5 hours ago
Manager, Fixed Operations - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Jim Pattison Toyota Northshore is hiring a senior leader to run our Service and Parts departments. You’ll own the profitability, efficiency, and customer loyalty of the entire back end of…
Added 5 hours ago
TJ
Automotive Service Technician - Hyundai Northshore
The Jim Pattison Auto Group
North Vancouver, BC
- $31.4 to $39.25 CAD / hour
Start your day by reviewing assigned work orders and discussing repair priorities with your Service Manager or senior technicians.
Added 5 hours ago
PC
Senior Advisor
Primary Care Alberta
Edmonton, AB
- Full-time
…and communities. Indigenous Primary Healthcare is seeking a Senior Advisor to play a key role in implementing PCA programs and services in partnership with First Nations, Métis, and Inuit…
Added 5 hours ago
AH
Program Manager - Client Experience and Quality of Life
Alberta Health Services
Calgary, AB
- Full-time
…relationship-management capability, including the ability to lead senior professionals, influence independent service providers and system partners, and navigate complex, sensitive issues…
Added 6 hours ago
C
Senior Software Engineer - Platform
Calder
Toronto, ON
- $179,000 to $250,500 USD / year
- Full-time
- On-site
- Assist in the development of pipeline orchestration systems, ensuring workloads run reliably, are observable, and recover gracefully from failures
Added 6 hours ago
GM
Senior Buyer
G Mining Services
Brossard, QC
- Full-time
Leading the purchasing of mechanical equipment, piping materials, valves, fittings, pumps, compressors, HVAC components, and other related systems
Added 7 hours ago
NM
Senior Estimator
NS Modular
Edmonton, AB
- Full-time
NS Modular is growing, and we're on the lookout for a passionate, detail-driven Senior Estimator, whose primarily responsible for leading the preparation, coordination, and submission of…

Randstad Canada

Customer Service Representative

Mississauga, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Jan 4, 2027
Experience: Minimum of 3 years of experience in customer care or similar roles
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you a seasoned professional in customer care looking to illuminate your career with an international leader in premium outdoor lighting? At Randstad, our recruiters are experts in connecting top-tier talent with world-class organizations. We are currently seeking a Customer Service Representative to join a growing team in Mississauga. This is a pivotal role within the Randstad Professional specialization, specifically focusing on the customer care sector.

As a global leader in talent solutions, Randstad is your partner in navigating the professional landscape. Our client, a high-end international scale-up in the lighting industry, is looking for a leader who can deliver a premium brand experience while driving process improvements. This is a permanent, full-time position located in the heart of Mississauga, ideal for someone who thrives in a "go-getter" culture and values professional fulfillment.

The Customer Service Representative is a critical member of the customer care department, responsible for delivering high-quality support to both B2B and B2C clients. In this Randstad Professional role, you will act as a primary point of expertise, handling complex inquiries and escalations while mentoring junior team members. Your mission is to ensure that every interaction reflects the premium quality of our client's modern, highly-tested lighting products.

As the organization expands its North American footprint, you will play a key role in scaling customer care operations. This involves overseeing order management, monitoring webshop performance, and proactively resolving bottlenecks in the administrative workflow. You will be a bridge between various departments - including sales and logistics - to ensure a seamless and efficient service organization.

Culture is at the heart of this organization. We are looking for a Customer Service Representative who brings a team-player mindset and strong work ethic to the Mississauga office. Because you will be supporting a diverse North American market, including clients across Canada and the United States, clear and professional communication is essential.

Bilingualism Requirements
Our client values linguistic diversity to better serve their expanding market. While the primary language of operation is English, proficiency in French or Spanish is considered a significant asset for this role, as approximately 20% of the volume may require support in these languages

Advantages
• Competitive annual salary of $50000-58000
• Performance-based monthly bonus structure
• Comprehensive benefits package including dental and a healthcare spending account
• Global learning and development budget of €2,000 every two years for coaching and training
• 3 weeks of vacation
• Modern, high-end work environment with a focus on a supportive and social culture
• Opportunities for professional growth into team lead or sales roles as the company grows

Responsibilities
• Act as the primary point of contact for complex customer care inquiries and escalations
• Provide expert guidance on product installations, pricing, and high-impact service recovery cases
• Oversee the accurate processing of orders, invoices, and customer data within SAP and HubSpot systems
• Monitor order flow proactively to identify and resolve operational bottlenecks
• Manage complex return and warranty processes across logistics, sales, and product departments
• Identify recurring service issues and initiate structural process improvements
• Oversee online reviews and customer feedback to improve digital service quality
• Act as a mentor and sparring partner for junior team members and the Team Lead
• Drive the adoption of AI and automation tools to optimize customer care workflows

Qualifications
• Bachelor's degree or equivalent professional experience level
• Minimum of 3 years of experience in customer care or similar roles
• Previous experience in a senior, specialist, or mentoring capacity
• Strong experience working in a B2B environment
• Advanced proficiency in English; French or Spanish is a major asset
• Proven experience with CRM and ERP systems
• Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office
• Affinity for technical products or high-end design is preferred

Summary
We are your partner for talent, helping you build a successful career that offers both professional fulfillment and growth. Our expert recruiters are ready to help you take this next step in the customer care industry with a global leader that truly values your contribution.

If this Customer Service Representative role isn't the perfect fit, reach out to us today to explore other exciting career opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

Apply on randstad.ca About employer

More about this job

Responsibilities

The Customer Service Representative will be the main contact for complex customer issues and escalations, managing orders, invoices and customer data. The role also spots recurring problems, coordinates returns and warranties with other departments, and coaches junior team members.

Requirements

Candidates need at least 3 years of customer care experience, preferably in a B2B setting, with CRM and ERP experience. Advanced English is required, and French or Spanish is a strong asset.

Skills

SAP
HubSpot
CRM systems
ERP systems
order processing
invoicing
customer data management
complex inquiry resolution
escalation management
service recovery
warranty processing
returns management
process improvement
mentoring
B2B customer service
online review monitoring
AI and automation tools
bilingual English and French
bilingual English and Spanish
communication

Benefits

Dental insurance
Healthcare spending account
Performance-based monthly bonus
Learning and development budget
3 weeks vacation

Keywords

Customer Service Representative
customer care
customer support
escalations
B2B
B2C
SAP
HubSpot
CRM
ERP
order management
invoicing
warranty
returns management
bilingual French
bilingual Spanish
Mississauga
lighting
process improvement
mentoring

Seniority

Mid level

Perks

Generous paid time off
Performance bonus

Tools

SAP
HubSpot
CRM
ERP

Languages

English
French
Spanish

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Work requirements

Jobs in Canada