Customer service representative

Are you looking for an exciting new challenge combining B2B advisory service, order logistics, and career stability in Laval?

Our client, a reputable manufacturing company and industry leader in the distribution of industrial solutions and fluid system components, is seeking an Inside Sales & Customer Service Representative to fill a key role following an upcoming retirement.

Your Day-to-Day:
At the core of inside sales operations, you will provide courteous, technical advisory support to commercial clients. You will manage requests for quotes, handle accurate order entry, and coordinate logistics through to delivery, all while working in a calm, welcoming, and collaborative office environment.

Why This Opportunity Stands Out:
- Guaranteed Stability: Permanent position created as part of a smooth transition following a retirement.
- Pleasant Work Environment: Thrive within a tight-knit, respectful team in a composed and stress-free atmosphere.
- Recognized Expertise: Join a solid organization that is an established leader in its industrial niche.

Position Details:
- Title: Inside Sales & Customer Service Representative
- Location: Laval (100% on-site)
- Status: Permanent, full-time

Advantages
Advantages
Base salary of $24.00 per hour with an attractive commission program (estimated global compensation of $60,000 per year).
Comprehensive group insurance including dental and vision care.
Employee Assistance Program (EAP) and one (1) reimbursed massage per month.
Group RRSP with a 2% employer contribution after 3 months of service.
Annual allowance of $300 for your sports activities.
Comprehensive 3-week training offered upon hiring.
Very quiet work environment offering great job stability.

Responsibilities
Responsibilities
Act as the main point of contact for a B2B and B2C clientele, communicating mostly via email (very few phone calls).
Process orders, prepare quotes, and perform price updates in the ERP system (P21).
Advise a varied technical clientele, including engineers and plumbing distributors.
Seize up-selling opportunities to increase your commissions.
Ensure rigorous tracking of shipping, order processing, and logistics.

Qualifications
Qualifications
Bilingualism (French and English) is required. This role involves ongoing communication with suppliers and clients located outside of Quebec
Relevant experience in customer service, inside sales, or logistics (a candidate from retail focused on logistics or high-volume order taking will be very well received).
Openness and curiosity to learn basic technical concepts (for example, understanding the impact of heat on certain materials).
Excellent team spirit, great attention to detail, and good adaptability.

Summary
Do you think you have the ideal profile for this position?

Please send your resume directly to Tsolere at the following address: tsolere.gracia.antabi@randstad.ca.

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.