Customer Service Representative

Customer Service and Inside Sales Coordinator
Location: Longueuil (St-Hubert industrial sector)
Salary: $50,000 to $58,000
Position Type: Permanent
Industry: Manufacturing

Do you have solid customer service experience in the manufacturing sector and are looking for a role where routine does not exist? A Quebec-based manufacturing company, a true leader in its field of custom industrial packaging, is looking to fill a key position within its Longueuil team.

This role is ideal for a versatile individual who enjoys coordinating orders from A to Z. You will join a human and respectful work environment, characterized by a highly stable and positive team, and a deeply involved and supportive manager.

Advantages
Permanent position within a solid and well-established company.

Competitive salary based on experience.

Warm, close-knit work environment focused on mutual support.

Diversified tasks ranging from inside sales to technical coordination.

Accessible manager, highly involved in the success of the team.

Responsibilities
Take charge of the complete processing of customer orders (from A to Z).

Take measurements, read, and validate quotes and technical drawings.

Establish pricing using standard formulas and prepare quotes.

Conduct rigorous follow-ups with clients regarding printing information, quote approvals, and delivery tracking.

Work closely with various internal departments (production, shipping/receiving, credit, purchasing) to ensure smooth operations.

Actively participate in continuous process improvement and provide a superior customer experience.

Qualifications
5 to 10 years of customer service experience in the manufacturing sector (knowledge of the packaging industry is an asset).

College Diploma (DEC) or Attestation of College Studies (AEC) in a relevant field.

Ability to read technical drawings and take precise measurements (using an imperial measuring tape with fractions).

Intermediate proficiency in Excel and the MS Office suite.

Excellent organizational skills, versatility, and strong problem-solving abilities.

Strong interpersonal skills, diplomacy, and excellent oral and written communication.

Bilingualism in French and English (an asset), as you will be required to communicate with clients outside of Quebec on a regular basis.

Summary
If this challenge aligns with your professional aspirations and you wish to commit to a stable and positive team, please do not hesitate to send me your application. You can apply directly online or contact me for a confidential discussion regarding this opportunity: andre.perron@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.