Customer service representative - B2B

Customer Service Representative (Parts Clerk) – Laval

Are you looking for a stable and rewarding role where your commitment to service and attention to detail make a tangible difference every day? Our client, a recognized leader in the distribution and maintenance of industrial equipment and specialized tooling, is looking to welcome a Parts Clerk to round out its dynamic team based in Laval.

This exciting opportunity blends B2B customer service, inside sales, and technical coordination within a well-established manufacturing environment. If you are known for your rigorous follow-ups and want to skip the bridge traffic by working locally, this Parts Clerk role in Laval is tailored for you.

Advantages
Benefits

Competitive salary based on experience, with an overall scale from $50,000 to $66,000

3% annual performance bonus

Comprehensive group insurance paid at 75% by the employer after 3 months (health, dental, vision, telemedicine, and EAP)

3 weeks of annual vacation starting in the first year

5 paid personal days per year

Retirement savings plan (RRSP/DPSP) with an employer contribution of $1,750 per year

Regular daytime schedule, Monday to Friday (40 hours per week), offering great work-life balance (8:00 AM to 5:00 PM)

Job stability within a solid, people-focused company

Responsibilities
Responsibilities

Promptly answer customer price inquiries, orders, and technical questions via phone and email.

Search for mechanical and hydraulic components using technical catalogs, databases, and the internal ERP system.

Prepare quotes, enter orders, and meticulously track files through to final delivery.

Actively communicate with global suppliers to confirm availability, negotiate lead times, and follow up on delays.

Physically check parts availability and condition directly in the warehouse to support mechanical shop operations.

Work closely with service coordinators, shop technicians, and partner carriers (GLS, UPS, FedEx).

Help maintain accurate inventory records and participate in periodic inventory counts.

Qualifications
Required Qualifications

Proven experience in inside sales, counter service, or parts management within a manufacturing, industrial, heavy machinery, automotive, or technical construction environment.

Strong proficiency with computer tools, inventory management systems (ERP), and the Microsoft Office suite.

Excellent spoken and written French; functional bilingualism in English to communicate effectively with international partners.

Sharp customer service mindset, attention to detail, administrative rigor, and a demonstrated ability to perform proactive follow-ups.

High technical curiosity, drive, and a strong interest in learning specialized product lines.

Geographic proximity: residing on the island of Laval or in neighboring North Shore municipalities to maintain a great quality of life without crossing bridges.

Justification for the Language Requirement (Bill 96)

Functional proficiency in English is required for this position. As part of their daily duties, the Parts Clerk must regularly communicate (by phone and email) with global suppliers, original equipment manufacturers (OEMs), and logistics partners located outside of Quebec. Because technical catalogs, service manuals, and OEM ordering platforms are predominantly written in English, this language skill is essential for the safe and seamless execution of the role.

Summary
To Apply

Does this career opportunity match your skills and aspirations? Send your resume without delay to: elisabeth.parent@randstad.ca

Referral Program

Know someone qualified who is actively seeking a similar role? Share this opportunity! Randstad offers an advantageous referral program: a referral bonus may be awarded to you for each recommended candidate resulting in a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.