Customer Support and Data Entry Specialist

Are you a detail-focused professional who wants your daily work to make a real-world difference? Join a dedicated operations team in Winnipeg supporting essential community initiatives, charities, and non-profit organizations (OBNL) across Canada.

In this dual-function role, you will be the operational engine behind daily donor engagement and database management - ensuring critical donor contributions are processed with zero-error accuracy while delivering empathetic, high-quality customer care to supporters. If you combine strong typing accuracy with a genuine desire to support meaningful social causes, this opportunity is built for you!


Location / Workplace Model: On-site (Winnipeg, MB)
Contract Type: Full-time contract with extension or permanent conversion potential depending on volume

Start Date / Duration: Immediate start through mid-January 2027 (high possibility of extension)

Schedule: Full-time, Monday to Friday between 7:30 AM and 5:00 PM CT (40 hours/week; occasional weekend availability during peak campaign periods)
Pay Rate: $17.00 / hour + 4% accrued vacation pay + weekly direct deposit

Contact / Applications: amal.abubaker@randstad.ca or aditi.gandhi@randstad.ca

Advantages
Major Canadian non-profit institutions and partner organizations frequently rely on Randstad as their exclusive recruitment entry point - a contract role is your premier "test drive" toward long-term, permanent career opportunities.

Working through Randstad provides:

Reliable Pay: Weekly automated direct deposit
Vacation Accrual: 4% accrued vacation pay built into every pay period
Health Coverage: Immediate access to competitive optional health, medical, and dental benefit plans
Onsite Training: Full on-site orientation and structured training provided from Day 1

Responsibilities
Input, update, and audit donor records in the database with high speed and touch-typing precision to maintain administrative accuracy.

Respond empathetically to incoming phone calls and emails regarding donations, tax receipts, account updates, credit card declines, and general service inquiries.

Sort, collate, time-stamp, and weigh incoming physical mail and donor contributions; operate mailroom machinery (letter slicers, inserters, scanning devices, and postage meters).

Prepare source documentation, process donor imports/exports, and execute daily financial batch deposits accurately.

Conduct post-interaction follow-ups, including personalized thank-you communications to foster long-term donor loyalty and trust.

Directly connect with supporters to resolve missing information, process change-of-address requests, and manage administrative hold forms.

Qualifications
Proven touch-typing skills with exceptional speed and accuracy in high-volume data entry.

Excellent command of spoken and written English to interact professionally and compassionately with donors, supporters, and community members.

Ability to handle sensitive interactions regarding charitable contributions, community services, and non-profit initiatives with complete professionalism, empathy, and respect.

Solid proficiency in Microsoft Office Suite, digital filing systems, and database management.

Exceptional attention to detail and ability to prioritize tasks under tight daily deadlines.

Prior experience operating postage meters, letter inserters, or batch scanners is considered a strong asset.

Summary
The ideal candidate is a dependable, detail-driven multitasker who seamlessly balances high-volume database administration with polite, empathetic donor support. You take pride in operational accuracy, knowing that every record updated and every donor call answered directly powers essential non-profit missions across Canada.

Ready to put your skills to work for a meaningful cause?

Submit your resume today to fast-track your application directly to our Winnipeg recruitment team!

Customer Support and Data Entry Specialist - Winnipeg
Contact / Applications: amal.abubaker@randstad.ca or aditi.gandhi@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.