Inside Sales Representative

Are you an experienced locksmith or glazier tired of middle-of-the-night emergency calls, freezing winter road conditions, and unpredictable schedules? My client, a leading B2B distributor of architectural and commercial door hardware, is looking for a Technical Counter Representative to join its team in Montreal. Seize the opportunity to leverage your hands-on field expertise in a professional B2B environment (no public retail showroom) while enjoying an unmatched quality of life: a steady daytime schedule, time off aligned with the construction holidays, and every second Friday ending at 2:00 PM or 3:00 PM!

Role: Technical Counter Representative
Location: Montreal (Hochelaga)
Contract: Permanent
Salary: $60,000 to $80,000 per year, depending on experience
Schedule: Monday to Friday, 8:00 AM to 4:30 PM (40 paid hours per week)
Work Mode: 100% On-site

Advantages
Shortened Friday schedule every two weeks (shift ends at 3:00 PM in the winter and 2:00 PM in the summer).
Group insurance plan with a substantial employer contribution.
Retirement savings plan (RRSP) with employer matching up to 3% of your salary.
1 paid day off for your birthday.
5 paid sick days per year.
Opportunity to take vacation during the two-week summer construction holidays.
Job stability within a well-established Canadian company operating seven branches nationwide.

Responsibilities
Act as a technical resource for a specialized B2B clientele (locksmiths and glaziers) serving the Greater Montreal area, Laval, and the South Shore.
Quickly diagnose customer needs at the counter, over the phone, and by email, and recommend the right products (door closers, hinges, panic bars, mortise locks, and aluminum door hardware).
Handle an average daily volume of 20 to 30 transactions, including order entry, order tracking, and preparing straightforward quotes.
Navigate the internal ERP management system to ensure accurate order processing and pricing.
Collaborate closely with internal quoting, purchasing, and shipping departments.

Qualifications
5 to 6 years of relevant hands-on experience as a road locksmith, glazier experienced with aluminum door hardware installation, or technical inside sales representative at a specialized distributor.
Strong technical knowledge of commercial door hardware products and codes.
Strong computer skills and comfort working with order management software.
Customer-first mindset, autonomy, team spirit, and the ability to troubleshoot technical issues remotely.
Bilingualism (French and English) is required for this Technical Counter Representative position based in Montreal. The incumbent must regularly communicate in English with English-speaking distributors and partners located outside Quebec (particularly in the United States), as well as collaborate with colleagues and business functions located outside Quebec (across branches in Ottawa, Toronto, Winnipeg, and Vancouver) who do not speak French and require technical support

Summary
Ready to make the move to a stable, rewarding career as a Technical Counter Representative in Montreal?
Send your resume today to the following email address: juliette.urbain@randstad.ca.

Referral Program:
Know the ideal candidate in your network? A referral bonus may be offered for any recommendation that leads to a successful hire. Feel free to send your referrals our way!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.