Jobs in Canada

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Business Intelligence Analyst
Altis
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
The Reporting Team drives operational performance, quality improvement, and automation support. They provide operational analysis to allow for optimal business decisions in Distribution…
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Logistics Analyst
HP
Mississauga, ON
- $51,600 to $74,850 CAD / year
- Full-time
The Logistics Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, loading, and system transactions within HP’s distribution operations.…
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Logistics Analyst
HP
Mississauga, ON
- $51,600 to $74,850 CAD / year
- Full-time
…spans printing, personal computing, software, services, and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and…
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Payroll Analyst Canada
HP
Mississauga, ON
- $57,250 to $78,750 CAD / year
- Full-time
We are seeking an experienced and detailed-oriented Payroll Analyst to support payroll operations across Canada. This role demands a strong understanding of Canadian payroll legislation,…
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IT Service Delivery Lead
NORR
Ottawa, ON
- $70,000 to $105,000 CAD / year
Providing hands-on IT Systems Support Analyst coverage for the home-office, supporting local users, equipment, incidents, service requests, onboarding/offboarding, and day-to-day technology…
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Business Systems Analyst (BSA) - etransfer Temenos
Astra North Infoteck Inc.
Toronto, ON
Systems Analyst specializing in Non-Functional Requirements (NFRs) responsible for ensuring that systems, applications, and infrastructure meet performance, security, usability, and…
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TAIDQ Analyst – Application Portfolio, CMDB & Technology Governance
Astra North Infoteck Inc.
Montréal, QC
Knowledge of application ownership, support models, infrastructure dependencies, and technology governance processes.
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IBMS (Operative BMS) Techno-Functional Analyst -– L1/L2/L3 Support
Astra North Infoteck Inc.
Toronto, ON
- Contract
IBMS (Operative BMS) SME – Techno-Functional Analyst – L1/L2/L3 Support & SQL
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Oracle e-Business Suite Technical Analyst
Randstad Canada
Guelph, ON
- $64.34 to $74.75 CAD / hour
- Contract
We are seeking a highly accomplished Oracle e-Business Suite Technical Analyst for an enterprise-level contract opportunity. In this role, you will take on a key technical engineering…
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IT Analyst V - Technical Support
Randstad Canada
Toronto, ON
- $39.31 to $46.52 CAD / hour
- Contract
Assignment Type: Hybrid (2 days per week onsite)
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Server Analyst
10 Percent Recruiting
Edmonton, AB
Mandatories (must have to qualify):
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Business Analyst
10 Percent Recruiting
Edmonton, AB
Our client is seeking a results-driven Business Analyst (BA) with experience supporting the transition of cybersecurity services to a Service Provider. This role is critical in the…
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RC
IT - Network Analyst III
Randstad Canada
Mississauga, ON
- $36.45 to $44.22 CAD / hour
- Contract
Assignment Type: Hybrid (Currently 2 days per week onsite, with potential to increase up to 5 days onsite)
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IT Support Analyst
Randstad Canada
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the IT Service Delivery Manager, the IT Support Analyst serves as the primary point of contact for all IT incidents and service requests across retail stores and corporate…
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IT Analyst IV - Technical Support
Randstad Canada
Toronto, ON
- $30.73 to $38.58 CAD / hour
- Contract
Assignment Type: Hybrid (2–4 days per week onsite, with potential travel between local sites)
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RC
Data Quality Analyst - Intermediate
Randstad Canada
Brampton, ON
- $59.88 to $67.27 CAD / hour
- Contract
As a Data Quality Analyst, you will be responsible for reviewing, validating, cleansing, updating, and maintaining critical records within a large, complex dataset. You will examine source…
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Sr. Reporting Business Intelligence Analyst
Flexstaf IT
Toronto, ON
- Full-time
Reporting directly to the Controller, the Sr. Reporting Business Intelligence Analyst bridges Finance and IT to drive enterprise-wide data analysis, KPI tracking, and business intelligence…
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Business Analyst Co-op
Teck
Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
- Temporary
- Hybrid
The Business Analyst Co-Op will work closely with the Senior Business Advisor to drive performance reporting, metric tracking, and process improvements aligned with our Management Operating…
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Bus Systems Analyst V
Randstad Canada
Toronto, ON
- $71.48 to $84.83 CAD / hour
- Contract
Senior BSA Experience: 10+ years of progressive, hands-on experience operating as a Business Systems Analyst within large-scale corporate infrastructure.
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RC
Senior Business Analyst
Randstad Canada
Toronto, ON
- $51.74 to $59 CAD / hour
- Contract
We are seeking a highly accomplished Senior Business Analyst IT for an enterprise-level contract opportunity based in Toronto. In this role, you will play a pivotal part in advancing the…
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RC
Technical Systems and Data Platform Analyst
Randstad Canada
Halifax, NS
- $65.16 to $85.74 CAD / hour
- Contract
We are seeking a versatile Technical Systems & Data Platform Analyst for an enterprise-level contract opportunity based in Halifax. In this role, you will provide critical technical support…
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RC
Risk Analyst, Credit Exception Management - TDJP00058678
Randstad Canada
Toronto, ON
- $40 to $46 CAD / hour
- Contract
As a Risk Analyst III, you will join the Credit Exception Management team, focusing on the quantitative analysis, reporting, and monitoring of counterparty credit risk exposures across…
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Senior Programmer Analyst-i/AS400,COBOL
Randstad Canada
Burlington, ON
- $110,000 to $135,000 CAD / year
- Full-time
Our client, is seeking an experienced, highly detail-oriented Senior Programmer Analyst to develop, maintain, and support core business applications on the IBM i / AS400 platform.
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Director, Customer Delivery & Services
Novisto
Montréal, QC
Act as the direct people leader for the ESG Analyst and Customer Support teams: weekly 1:1s, coaching, performance feedback, and escalation support
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Technical Analyst III
Randstad Canada
Toronto, ON
- $30.73 to $38.58 CAD / hour
- Contract
Work Arrangement: Hybrid (2 to 4 days per week on-site at GTA corporate operating centers in Toronto, Scarborough, or Mississauga) · ITIL Certification: Active ITIL v4 certification is required (ITIL v5 or advanced modules are strong assets)

Randstad Canada

IT Analyst IV - Technical Support

Toronto, ON, Canada

$30.73 to $38.58 CAD / hour · Contract

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $30.73 to $38.58 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: ITSM & Process Management Experience: Minimum 5+ years of dedicated experience in an IT process management or Change Enablement role within enterprise operations environments.
Posting language: English
Posted: Sep 4, 2026

Original job description

We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.

As an IT Analyst IV, you will bridge the gap between technical infrastructure teams, application support squads, and executive leadership. Operating within a hybrid work model in Toronto, you will serve as a subject matter expert on ITIL-aligned change management practices, evaluating change risks, mitigating scheduling conflicts, managing post-implementation reviews, and driving continuous process improvements within ServiceNow. This position is tailored for an operational IT professional who can manage rotating shift schedules, enforce enterprise change compliance, and maintain service continuity across complex enterprise environments.

Location: Toronto, ON

Assignment Type: Hybrid (2–4 days per week onsite, with potential travel between local sites)

Contract Duration: 1-year contract (with potential for extension or permanent conversion)

Advantages
Enterprise Change Governance: Manage enterprise-wide ITIL change management processes across global business units.

ServiceNow Platform Optimization: Drive operational process enhancements and tool workflows within ServiceNow.

Cross-Functional Leadership: Chair technology change management meetings and collaborate directly with senior technical leaders.

Flexible Shift Structure: Gain exposure across diverse operational shifts within a dynamic, high-visibility team.

Responsibilities
Coordinate and execute the daily IT Change Management process, providing process guidance and client support across all lines of business.

Serve as a Subject Matter Expert (SME) on enterprise IT Service Management (ITSM) change enablement practices and toolsets.

Chair, manage, and facilitate regular and ad-hoc Technology Change Management review meetings and governance committees.

Review submitted change requests for completeness, technical accuracy, risk evaluation, and strict compliance with operational standards.

Facilitate conflict resolution, schedule alignment, and collision mitigation across concurrent technical change implementations.

Lead Change Post Implementation Reviews (CPIR) to analyze change execution success, document root causes, and track remediation plans.

Collaborate with Incident, Problem, and Configuration Management teams to ensure seamless operational integration across the ITIL lifecycle.

Define, document, enforce, and update ITSM policies, procedural guides, and training materials for technical stakeholders.

Compile, analyze, and present key performance metrics, KPI dashboards, and ad-hoc reporting for senior leadership and business units.

Monitor live change implementations during rotating operational shifts to ensure minimal disruption to production environments.

Qualifications
Core Technical & Process Requirements
ITSM & Process Management Experience: Minimum 5+ years of dedicated experience in an IT process management or Change Enablement role within enterprise operations environments.

ITIL Certification: Mandatory ITIL v4 certification (ITIL v5 is considered a valuable asset).

ServiceNow Proficiency: Hands-on operational experience reviewing, approving, and tracking change records within ServiceNow.

Technical Documentation & Asset Management: Proven experience reviewing complex technical documentation and managing IT asset tracking workflows.

Enterprise IT Support: Practical technical support background with deep knowledge of IT change management procedures, risk assessment, and collision avoidance.

Education: Post-secondary degree or diploma in Information Technology, Computer Science, or a related discipline.

Preferred Experience & Assets
Financial Services Context: Previous IT process management experience within a banking or financial institution is a strong asset.

Tooling Proficiency: Advanced proficiency with Microsoft Office suite for metrics reporting, presentation decks, and process documentation.

Soft Skills & Operational Attributes
Communication & Facilitation: Outstanding verbal, written, and presentation skills to chair technical meetings and interact with stakeholders at all organizational levels.

Adaptability & Urgency: Strong sense of urgency, high attention to detail, and the flexibility to manage rotating operational shift schedules (7 AM–3 PM, 11 AM–7 PM, or standard business hours).

Problem Solving & Organization: Excellent multi-tasking capabilities with strong interpersonal skills to negotiate, resolve schedule conflicts, and manage competing priorities effectively.

Summary
If you're interested in the "IT Analyst IV - Technical Support" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

Apply on randstad.ca About employer

More about this job

Responsibilities

The IT Analyst will run the daily IT change management process and chair change review meetings across all lines of business. They will review change requests for risk and compliance, resolve scheduling conflicts, and lead post-implementation reviews.

Requirements

Candidates need 5+ years in IT process management or change enablement, mandatory ITIL v4 certification, and hands-on ServiceNow change record experience. A post-secondary degree or diploma in IT, Computer Science or a related field is also required.

Skills

ServiceNow
ITIL v4
IT change management
ITSM
Change enablement
Risk assessment
Post-implementation review
Root cause analysis
Incident management
Problem management
Configuration management
IT asset management
KPI dashboards
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Stakeholder communication
Meeting facilitation
Conflict resolution
Scheduling and coordination
Process documentation
Technical documentation review
Shift coordination

Keywords

IT change management
ITSM
ITIL v4
ITIL
change enablement
ServiceNow
change advisory board
post-implementation review
CPIR
incident management
problem management
configuration management
IT asset management
KPI reporting
Microsoft Office
technical support
IT governance
risk assessment
IT service management
change analyst

Seniority

Senior

Licences and certifications

ITIL v4

Tools

ServiceNow
Microsoft Office

Languages

English

Fields of study

Information Technology
Computer Science

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Work requirements

Jobs in Canada