Original job description
We are seeking a detail-oriented Junior Business Analyst to join an operational support team focused on enterprise digital identity, access management, and system adoption initiatives. In this role, you will handle daily client support requests, manage client onboarding workflows, execute identity and access management (IAM) processes, and ensure high standards of data integrity across all digital health service platforms.
Location: Toronto, ON (Hybrid – Up to 1 day/week onsite, subject to hiring manager's discretion)
Duration: 11-month contract.
Advantages
Digital Identity Focus: Gain hands-on operational experience within enterprise Identity and Access Management (IAM) frameworks.
High-Impact Operations: Support critical digital services that directly enable healthcare professionals across the province.
Skill Development: Build expertise in IT service management (ITSM), data integrity principles, and operational process design.
Flexible Hybrid Model: Enjoy a flexible work arrangement requiring up to just 1 day per week onsite in Toronto.
Responsibilities
Support daily operational activities, including responding to client inquiries, managing service requests, and resolving incidents within established Service Level Agreement (SLA) timelines.
Assist with client onboarding and adoption plans, facilitating communication and engagement with external partners.
Execute Identity and Access Management (IAM) operational workflows, including user authentication, authorization, and security access configurations.
Perform data validation, health checks, and quality assurance testing for new application features in lower environments.
Maintain rigorous data integrity and data quality principles across user accounts and system registries.
Contribute to continuous process improvement initiatives by documenting standard operating procedures and operational workflows.
Qualifications
Operational Business Analysis Experience: 2+ years of experience as an operational Business Analyst within IT or digital health environments (Strictly Required).
Client Onboarding & Support: Hands-on experience delivering client support, resolving incident escalations, and coordinating client onboarding workflows (Strictly Required).
Data Integrity & Quality: Demonstrated understanding of data integrity and data quality principles with meticulous attention to detail (Strictly Required).
SLA & Process Management: Strong organizational skills with a proven track record of managing competing tasks, interpreting business processes, and adhering to strict SLA timelines (Strictly Required).
Communication & Customer Orientation: Exceptional customer service orientation and interpersonal communication skills for interacting with clients and technical partners (Strictly Required).
Professional Profile Requirement: Active LinkedIn URL provided on resume (Strictly Required).
Nice-to-Have Assets:
Familiarity with IT Service Management (ITSM) practices and ticketing tools.
Exposure to business intelligence dashboards, reporting systems, or digital health ecosystems.
Summary
If you're interested in the "Junior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
