Logistics Account Coordinator
- Saint-Laurent, QC, Canada
$55,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Title - Logistics Account Coordinator
Location - Ville-St-Laurent
Industry - Transport
As an Account Coordination you will be responsible for the large big-box retailer accounts, handling all their inquiries as well as shipment coordination. Handling primarily temperature-controlled and dry food products, this role serves as the central link between retail client portals, 3PL/cross-dock warehouse operations, partner carriers, and internal dispatcher. You will manage high-volume daily order entries, coordinate appointment bookings against real-world driver capacities, and proactively resolve transit bottlenecks to maintain high on-time delivery (OTD) and compliance metrics.
Apply now: melissa.cumetti@randstad.ca & patrick.pepin@randstad.ca
Advantages
- 40 hour work week Monday Friday 8am to 5pm (flexible)
- Salary between 55,000 - 65,000k depending on experience
- Vacation 2-3 weeks depending on experience
- Additional company perks (events, salary revision, growth, parties, paid lunches)
- Insurance package included
Responsibilities
- Order Processing & Data Management: Receive, validate, and input high-volume client orders into internal transportation management systems (TMS) with zero clerical discrepancies.
- Retail Portal & Appointment Scheduling: Coordinate, book, and confirm delivery windows across strict vendor portals (e.g., Retailer Appointment Scheduling systems, EDI/web portals) for both FTL and LTL shipments.
- Capacity & Dispatch Alignment: Evaluate appointment slots against fleet reality (e.g., balancing driver availability against delivery cut-offs to avoid scheduling bottlenecks) and communicate capacity needs directly to dispatchers.
- Carrier & 3PL Coordination: Liaise with origin cross-dock facilities, third-party distribution hubs, and partner LTL carriers to ensure freight is staged, cross-docked, and picked up on schedule.
- Track, Trace & Milestone Monitoring: Actively track active shipments, update internal tracking boards, communicate accurate ETAs to clients, and capture proof of delivery (POD) documents promptly upon drop-off.
- Account Relationship & Conflict Resolution: Serve as the frontline logistics contact for high-profile enterprise accounts, resolving delays, OS&D issues, and rescheduling needs while maintaining a collaborative, service-oriented posture with external and internal teams.
Qualifications
- 3+ years in transportation logistics, freight coordination, or 3PL operations handling fast-moving consumer goods
- Hands-on experience booking appointments and managing compliance protocols with major retail distribution networks
- Exceptional data-entry accuracy under high volume, where incorrect numbers directly translate to dock chargebacks or missed windows.
- Professional, solution-focused communication style capable of de-escalating pressure points and fostering constructive working relationships with dispatchers, drivers, and account representatives.
- Experience with standard TMS platforms, EDI workflows, vendor portals, and intermediate/advanced MS Excel.
Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!
Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – melissa.cumetti@randstad.ca
📩 Patrick Pepin - patrick.pepin@randstad.ca
Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/
Slide into our inbox or DMs - your next big career move might be one click away! ✨
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Location - Ville-St-Laurent
Industry - Transport
As an Account Coordination you will be responsible for the large big-box retailer accounts, handling all their inquiries as well as shipment coordination. Handling primarily temperature-controlled and dry food products, this role serves as the central link between retail client portals, 3PL/cross-dock warehouse operations, partner carriers, and internal dispatcher. You will manage high-volume daily order entries, coordinate appointment bookings against real-world driver capacities, and proactively resolve transit bottlenecks to maintain high on-time delivery (OTD) and compliance metrics.
Apply now: melissa.cumetti@randstad.ca & patrick.pepin@randstad.ca
Advantages
- 40 hour work week Monday Friday 8am to 5pm (flexible)
- Salary between 55,000 - 65,000k depending on experience
- Vacation 2-3 weeks depending on experience
- Additional company perks (events, salary revision, growth, parties, paid lunches)
- Insurance package included
Responsibilities
- Order Processing & Data Management: Receive, validate, and input high-volume client orders into internal transportation management systems (TMS) with zero clerical discrepancies.
- Retail Portal & Appointment Scheduling: Coordinate, book, and confirm delivery windows across strict vendor portals (e.g., Retailer Appointment Scheduling systems, EDI/web portals) for both FTL and LTL shipments.
- Capacity & Dispatch Alignment: Evaluate appointment slots against fleet reality (e.g., balancing driver availability against delivery cut-offs to avoid scheduling bottlenecks) and communicate capacity needs directly to dispatchers.
- Carrier & 3PL Coordination: Liaise with origin cross-dock facilities, third-party distribution hubs, and partner LTL carriers to ensure freight is staged, cross-docked, and picked up on schedule.
- Track, Trace & Milestone Monitoring: Actively track active shipments, update internal tracking boards, communicate accurate ETAs to clients, and capture proof of delivery (POD) documents promptly upon drop-off.
- Account Relationship & Conflict Resolution: Serve as the frontline logistics contact for high-profile enterprise accounts, resolving delays, OS&D issues, and rescheduling needs while maintaining a collaborative, service-oriented posture with external and internal teams.
Qualifications
- 3+ years in transportation logistics, freight coordination, or 3PL operations handling fast-moving consumer goods
- Hands-on experience booking appointments and managing compliance protocols with major retail distribution networks
- Exceptional data-entry accuracy under high volume, where incorrect numbers directly translate to dock chargebacks or missed windows.
- Professional, solution-focused communication style capable of de-escalating pressure points and fostering constructive working relationships with dispatchers, drivers, and account representatives.
- Experience with standard TMS platforms, EDI workflows, vendor portals, and intermediate/advanced MS Excel.
Summary
Passionate about Transport & Logistics? So are we! 🌍
We're here to help you navigate your career in this fast-moving industry!
Reach out to your go-to logistics recruiters:
📩 Melissa Cumetti – melissa.cumetti@randstad.ca
📩 Patrick Pepin - patrick.pepin@randstad.ca
Let’s connect on LinkedIn too! 🔗💬
Melissa Cumetti - https://www.linkedin.com/in/melissa-cumetti/
Patrick Pepin - https://www.linkedin.com/in/patrick-pepin-319b451a8/
Slide into our inbox or DMs - your next big career move might be one click away! ✨
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
More about this job
Responsibilities
The Logistics Account Coordinator at Randstad Canada will enter high volumes of client orders, book delivery times on retailer portals, and keep trucks, warehouses and carriers aligned so food products arrive on schedule. The role also tracks shipments, shares accurate arrival times with clients, and resolves delays and rescheduling issues.
Requirements
Candidates need 3+ years in transportation logistics, freight coordination or 3PL operations for fast-moving consumer goods, plus hands-on experience booking retailer appointments. Accurate high-volume data entry, strong communication and working knowledge of TMS, EDI, vendor portals and intermediate to advanced Excel are also required.
Skills
- TMS
- EDI
- Retailer appointment scheduling systems
- Vendor portals
- Microsoft Excel
- FTL shipments
- LTL shipments
- Carrier coordination
- 3PL coordination
- Cross-docking
- Shipment tracking
- Proof of delivery
- Order processing
- Data entry
- Dispatch coordination
- Customer service
- Conflict resolution
- Stakeholder communication
- On-time delivery management
- Chargeback prevention
Benefits
- Vacation 2-3 weeks
- Insurance package
- Paid lunches
- Company events and parties
Categories
- Logistics
- Transportation
- Retail
- Food & Beverage
- Administrative
Keywords
- Logistics
- Transportation
- Freight coordination
- 3PL
- Cross-dock
- Retail appointment scheduling
- EDI
- TMS
- Vendor portals
- Excel
- FTL
- LTL
- Order entry
- Proof of delivery
- OTD
- Dispatch
- Carrier coordination
- Fast-moving consumer goods
- Temperature-controlled
- Account coordinator
Seniority
Mid level
Perks
- Generous paid time off
- Meals
Tools
- TMS
- EDI
- Retailer appointment scheduling systems
- Vendor portals
- MS Excel
Languages
- English