Logistics and After Sales Coordinator - Pointe Claire

Our client in Pointe Claire is currently looking for a logistics and sales support coordinator. This person will ensure the fluid movement of goods (receiving and shipping) and documentary compliance. He or she acts as the primary point of contact for carriers, customs brokers, and customers for all after-sales service inquiries. This key role requires expertise in logistics, a high degree of autonomy, and a strong attention to detail.

Advantages
Monday-Friday 8AM-5PM
Location Pointe Claire
Free Parking on site
Competitive Salary (based on experience)
2-3 weeks vacation (based on experience)
Full benefits (Medical and Dental)
Work for a leader in the industry
Company events

Responsibilities
After-Sales Service Management (RMA) (30% of the role)
Customer Interface: Ensure direct communication with customers to handle support and return requests.

File Administration: Process the creation and assignment of RMA numbers within our system.

Technical Coordination: Collaborate with the technician team to understand the nature of repairs performed in order to provide clear and precise explanations to customers.

Performance Monitoring: Manage repair priorities using our in-house management tool to guarantee compliance with promised lead times.

Logistics, Customs, and Transport (70%)
Transport Planning: Coordinate and negotiate pickups and deliveries with carriers while optimizing costs and timelines.

Customs Management: Rigorously prepare domestic and international shipping documents (Commercial Invoices, BOL, Certificates of Origin, B13) and collaborate closely with customs brokers.

Receiving/Shipping: Manage inbound and outbound flows (including receiving after-sales returns), inspect goods, and ensure data entry into the ERP system.

Packaging: Plan packaging materials and prepare orders securely for transport.

Other tasks which can be related

Qualifications
Experience: 3 years of relevant experience in logistics, shipping, or after-sales service or coordinatior or administrative background.

Technical Knowledge: Familiarity with customs documentation, Incoterms, and merchandise return processes.

IT Skills: Proficiency in MS Office suite and experience with an ERP system. Ability to navigate custom internal management tools is required.

Languages: Essential bilingualism (French and English, oral and written) to interact with international clientele and carriers.

English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis

Soft Skills: Strong communication skills, resourcefulness, sharp organizational sense, and the ability to manage multiple priorities simultaneously.

Summary
Why Randstad?

There are a lot of good jobs, great companies and great bosses.
At Randstad, we're here to help you find the right fit.

If you don't have a Randstad profile yet and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting with you. You can email your resume to brandon.freger@randstad.ca / sean.lynch@randstad.ca

Please add us on LinkedIn
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/


For a complete list of all available jobs by division, visit www.randstad.ca.

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.