Operations Assistant

A security company located in the heart of Ville Saint-Laurent is currently seeking an Operations Coordinator/Assistant.

Reporting directly to senior management, the Operations Coordinator/Assistant plays a pivotal role in our operations. You will act as the liaison between clients, field technicians, management, suppliers, and subcontractors.

This versatile role combines project coordination, customer service management, quality control, and internal process optimization to support our growth.

Advantages
Permanent position
$60k–$70k (no benefits)
Ville Saint-Laurent
100% on-site
35–40 hour work week with flexible scheduling options (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM)
4 weeks of vacation included from the first year (office closure during the holiday season and the construction holiday)
Great team
Parking available

Responsibilities
Key Responsibilities
Operations and Customer Service Coordination
Handle incoming service requests, assess priorities, and coordinate necessary resources.
Schedule technicians and track work orders through to final resolution.
Follow up with clients to ensure satisfaction and maintain trusted professional relationships.
Verify documentation for completed work prior to administrative closure and invoicing.
Project Coordination and Site Visits
Assist in planning and monitoring equipment installation and upgrade projects.
Conduct site visits to assess existing installations (access control, IP cameras, alarm systems, intercoms) and analyze operational needs.
Coordinate communication among all stakeholders (clients, subcontractors, technicians) and monitor work progress.
Quotes, Tenders, and Contracts
Support management in preparing quotes, service proposals, and tender responses.
Collaborate with suppliers to obtain technical specifications, equipment availability, and pricing.
Manage preventive maintenance contracts and service agreement renewals.
Quality Control and Continuous Improvement
Review service reports to ensure accuracy and thoroughness.
Identify recurring technical issues and propose corrective measures.
Contribute to the development and maintenance of internal operational procedures.

Qualifications
Relevant experience in project coordination, service management, or operations support (ideally in a technical, construction, engineering, or building technology field).
Excellent customer service skills and the ability to communicate effectively with a wide range of stakeholders (clients, technicians, suppliers).
Strong ability to manage multiple projects simultaneously and meticulous attention to detail regarding documentation.
Ability to work independently while also enjoying collaboration within a small team.
Fluency in spoken and written French; basic/functional English is sufficient for communicating with certain suppliers or clients.
Valid driver's license (occasional travel to job sites required).

Summary
Are you looking for a career where you can grow within a company? Do you want to work from home and be part of a great, rapidly expanding business?

Apply by sending your CV to maria.gaglione@randstad.ca or elise.belzile@randstad.ca
514.778.8042

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.