Operations Officer - 58607

We are seeking a detail-oriented, self-motivated Operations Officer III to join a collaborative, high-performing back-office team. In this role, you will execute general to specialized operational and transaction processing activities with accuracy and speed. You will play a key part in maintaining Service Level Agreements (SLAs), reviewing documentation, and supporting ad-hoc operational initiatives in a fast-paced environment.

Position Title: Operations Officer III
Location: Toronto, ON (Hybrid)
Schedule: Monday to Friday, 9:30 AM – 6:00 PM
Contract Duration: 6 Months (Possibility of Extension/Conversion)
Pay rate: $28.47

Advantages
Inclusive Culture: Join a supportive, friendly 10-person team environment with comprehensive 2-week training provided.
Work-Life Balance: Predictable weekday schedule with no weekend hours or required overtime.
Career Growth: Exposure to enterprise-level operational frameworks with potential long-term contract extension or conversion opportunities.

Responsibilities
Transaction & Queue Management: Receive, review, and process back-office transactions accurately within established SLAs and authority levels.
Quality & SLA Compliance: Perform thorough documentation reviews, validate incoming data, and finalize queue requests while maintaining high quality and confidentiality standards.
Issue Escalation & Resolution: Identify and escalate non-standard operational issues, connecting with internal and external partners to resolve gaps effectively.
Process Improvement: Identify operational bottlenecks, offer proactive suggestions to streamline workflows, and support team project initiatives.
Risk & Compliance: Maintain strict adherence to internal policies, regulatory requirements, Anti-Money Laundering (AML) standards, and the organizational Code of Conduct.

Qualifications
Must-Have:
Education: University Degree.
Experience: 0 to 4 years of operational, administrative, or transaction-processing experience.
Technical Skills: Sound knowledge of Microsoft Office, with advanced proficiency in MS Excel.
Communication: Strong written and verbal communication skills for effective cross-partner collaboration.
Core Soft Skills: High attention to detail, strong time-management capabilities, and the ability to adapt quickly to changing policies and procedures.

Nice-to-Have:
Prior experience in banking, financial services, or back-office trade processing (e.g., cash products, FX, or Money Market deposits/loans).
Familiarity with specialized trading or global operational platforms (e.g., WSS).
Previous customer service or partner-facing administrative experience.

Summary
If you are interested in the Operations Officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.