Operations Officer - 58656

Joining a dedicated 20-member team within Small Business Banking, the Operations Officer II provides day-to-day operational support by completing compliance reviews initiated by front-line staff. Operating primarily in a back-office capacity (90%), this role ensures that all new business accounts and signing authority updates adhere strictly to compliance, Anti-Money Laundering (AML), Know Your Customer (KYC), and Know Your Business (KYB) standards.

Job Title: Operations Officer II
Location: Mississauga, Ontario (Hybrid – 4 days on-site, 1 day remote; initial training is 5 days on-site)
Contract Duration: 12 Months (Start Date: Nov 16, 2026; Extension & Perm Conversion Possible)
Shift Hours: Monday to Friday, 8-hour shift between 8:00 AM – 8:00 PM (e.g., 8–4, 10–6, 12–8; potential OT)
Pay Rate $25.56

Advantages
Industry Experience: Gain valuable operational experience with a leading national financial institution.
Professional Growth: Deepen your knowledge of Small Business Banking, AML/KYC standards, and financial compliance.
Comprehensive Onboarding: Receive 8 weeks of hands-on training to set you up for long-term success.
Career Advancement: Opportunities for contract extension or permanent conversion based on performance.

Responsibilities
Reporting to the Team Manager, you will be responsible for reviewing system inputs and business-specific documentation for compliance and accuracy according to established operating procedures.
Compliance Reviews: Conduct thorough reviews of new Small Business Banking (SBB) accounts and signing authority/maintenance changes to ensure full compliance with AML, KYC, and KYB regulations.
Partner Support: Interactively assist internal partners via MS Teams to resolve identified document or process deficiencies, answer questions, and provide clarification.
Operational SLA Execution: Manage incoming volume via a high-velocity queue system, meeting individual and team productivity, quality, and Service Level Agreement (SLA) targets.
Process Adaptability: Apply existing operating policies while adapting smoothly to new technology and procedural improvements.
Risk Mitigation: Maintain strict attention to detail and handle sensitive customer data with care to protect the institution from operational risk.

Qualifications
Must-Have Qualifications:
2–4 years of overall operational, administrative, or queue-based processing experience.
Previous financial institution or banking experience.
High School Diploma required; Post-Secondary Education (College/University degree) is a strong asset.
Basic proficiency with MS Office Suite (specifically Excel).
Strong oral and written communication skills for internal partner interactions.
Proven ability to work independently, multitask, and manage time effectively under tight SLAs.
Exceptional attention to detail and risk mitigation focus.

Nice-to-Have Skills:
Knowledge of banking Host applications.
French/English bilingualism.

Summary
If you are interested in the operations Officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.