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RI
Manager, (Organizational) Change Management
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Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…

Randstad Canada

Project Manager/ Change Management

Toronto, ON, Canada

$37.17 to $44.32 CAD / hour · Contract

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $37.17 to $44.32 CAD / hour
Job type: Contract
Apply by: Nov 16, 2026
Experience: Professional Experience: Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management.
Posting language: English
Posted: Sep 14, 2026

Original job description

We are seeking a highly accomplished Project Manager (Change Management) for an enterprise-level contract opportunity based in Toronto. In this role, you will govern and coordinate the end-to-end IT change management process to minimize risk to production services while enabling the efficient delivery of technology changes.

As an IT Change Manager, you will bridge the gap between IT infrastructure teams, application developers, cybersecurity leads, vendors, and business stakeholders. Operating within a hybrid work model in Toronto, you will ensure all operational, application, and security changes are rigorously assessed, approved, scheduled, and reviewed in accordance with organizational policies and ITIL best practices. This position is tailored for an operational governance authority who can lead Change Advisory Board (CAB) forums, evaluate change-related risks, track Key Performance Indicators (KPIs), and drive continuous process maturity across IT operations.

Location: Toronto, ON

Assignment Type: Hybrid

Contract Duration: 12-month contract

Advantages
Enterprise Governance Leadership: Own and manage the end-to-end IT Change Management framework across cloud, infrastructure, application, and cybersecurity domains.

Executive & Stakeholder Visibility: Lead Change Advisory Board (CAB) meetings and partner directly with IT leadership, vendors, and business stakeholders.

Modern ITSM Platforms: Leverage enterprise IT Service Management (ITSM) tools such as ServiceNow or Remedy to manage change workflows.

Process Maturity & Automation: Drive continuous improvement by analyzing change metrics, reducing change-related incidents, and optimizing governance automation.

Responsibilities
Own and govern the enterprise IT Change Management process, ensuring alignment with ITIL standards, organizational policies, and compliance controls.

Review and evaluate Requests for Change (RFCs) for completeness, risk levels, business impact, testing validation, and backout plan readiness.

Coordinate change schedules and maintenance windows across teams to prevent scheduling conflicts and minimize business disruption.

Lead and facilitate Change Advisory Board (CAB) meetings, presenting change risks, dependencies, implementation strategies, and emergency change requests.

Evaluate operational, technical, and security risks associated with proposed changes, escalating high-risk items to senior leadership when necessary.

Communicate planned maintenance activities, major changes, and service outages to business units and technical stakeholders.

Collaborate closely with Incident, Problem, Release, and Configuration Management teams to maintain operational stability and service continuity.

Develop, monitor, and report on Change Management KPIs, metrics, and executive dashboards.

Perform post-implementation reviews, analyzing failed or unauthorized changes to identify root causes and drive process improvements.

Support internal and external compliance audits by maintaining complete change documentation, approval records, and evidence.

Qualifications
Core Technical & Governance Requirements
Professional Experience: Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management.

Enterprise Technology Scope: Proven experience managing technology changes across large-scale enterprise environments, including cloud, infrastructure, networking, applications, and cybersecurity.

Governance & Facilitation: Demonstrated experience facilitating governance forums, leading CAB meetings, and coordinating multi-disciplinary stakeholder groups.

ITSM Tooling: Hands-on experience working with ServiceNow, BMC Remedy, or equivalent ITSM platforms.

ITIL Mastery: Strong practical understanding of ITIL Change, Incident, Problem, and Asset Management processes.

Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience).

Preferred Certifications & Assets
ITIL Certification: ITIL Foundation or ITIL Managing Professional certification is strongly preferred.

Change Management Designation: Formal Change Management certifications (e.g., Prosci) are considered valuable assets.

Soft Skills & Delivery Attributes
Analytical Risk Assessment: Exceptional analytical and problem-solving capabilities to evaluate complex technical change risks systematically.

Communication & Collaboration: Strong verbal, written, and presentation skills to articulate technical change impacts clearly to both technical teams and executive leadership.

Summary
If you're interested in the "Project Manager (Change Management)" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

Apply on randstad.ca About employer

More about this job

Responsibilities

The Project Manager at Randstad Canada will oversee how technology changes are reviewed, approved, scheduled and checked, so that live services stay stable. The role also coordinates with many teams, reports on change metrics, and leads review meetings.

Requirements

Candidates need at least five years of experience in IT service management, operations, release or change management, plus hands-on use of ServiceNow or BMC Remedy and a strong grasp of ITIL. A bachelor's degree or equivalent experience is required; ITIL Foundation or Managing Professional certification is strongly preferred.

Skills

ServiceNow
BMC Remedy
ITIL
ITIL Change Management
ITIL Incident Management
ITIL Problem Management
ITIL Asset Management
Change Advisory Board facilitation
Change risk assessment
Requests for Change (RFC) review
Maintenance window scheduling
Backout plan review
KPI and dashboard reporting
Post-implementation review
Root cause analysis
Stakeholder management
Presentation
Written communication
Cloud infrastructure
Cybersecurity change governance
Release Management
Configuration Management

Keywords

IT Change Management
Change Advisory Board
CAB
ITSM
ServiceNow
BMC Remedy
ITIL
Change Management
Release Management
Incident Management
Problem Management
Configuration Management
IT Operations
Risk Assessment
KPI reporting
Compliance audit
Post-implementation review
Prosci
Project Manager
Toronto

Seniority

Senior

Licences and certifications

ITIL Foundation
ITIL Managing Professional
Prosci

Tools

ServiceNow
BMC Remedy

Languages

English

Fields of study

Information Technology
Computer Science
Business Administration

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Work requirements

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