Senior Business Systems Analyst - Customer Communications

Senior Business Systems Analyst – Customer Communications

Are you a Customer Communications Management (CCM) expert who can bridge business requirements, technology and the customer experience?

We’re looking for a Senior Business Systems Analyst to play a key role in a customer communications transformation - helping design and deliver how critical customer documents and communications are created, personalized and delivered across print, mail and digital channels.

This is an exciting opportunity for someone who understands that great customer communications are about much more than producing documents - they're about getting the right information to the right customer, through the right channel, at the right time.

Advantages
This is a great opportunity for a CCM-focused BSA who enjoys being hands-on, working directly with clients and turning complex communication requirements into practical technology solutions.

Responsibilities
You'll be responsible for developing and managing key project artifacts, including:

Source-to-Target Data Maps
Interface Control Documents (ICDs)
Output Production Specifications
UML Workflow Diagrams
Business & Functional Requirements

Qualifications
CCM & Document Composition Expertise

5+ years of experience in customer communications management, print/mail operations or multi-channel document composition
Hands-on experience with CCM platforms such as Quadient Inspire, OpenText Exstream, Sefas or Prisma
Strong understanding of document composition, output production and communication workflows

Rules, Logic & Accessibility

Deep knowledge of householding and customer grouping
Understanding of return streams, postal/mailroom rules and cost-centre logic
Experience with digital accessibility standards including AODA and WCAG 2.1
Ability to translate complex business rules into clear technical requirements

Client & Stakeholder Leadership

Comfortable leading client-facing workshops
Experience facilitating BRD walkthroughs and requirements sessions
Strong communication skills with the confidence to challenge, clarify and drive decisions
Proven ability to obtain stakeholder alignment and formal sign-off

Summary
Apply Today!
If you have deep CCM knowledge and strong business analysis and stakeholder-management skills, we'd love to hear from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.