Service Coordinator

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?

If so, this role may be for you!

Position: Service Coordinator
Competitive Salary
Location: Brampton, ON
6 month contract (Potential of extension/Conversion)

Remote position


Advantages
• 6 month contract
• Monday to Friday
• Competitive Payrate
• Remote role

When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.

Responsibilities
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
· Communicate with our Service Resource Center for all service calls.
· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
· Reassign work as needed, making judgments based on current workloads & priorities.
· Regular contact of customer to communicate status changes.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
· Validate and perform invoicing transactions for service calls in ACE daily.
· Completed service calls to be invoiced within 48 hours.
· Maintain confidentiality of customer and employer information at all times.
· Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Qualifications
The qualified candidate will be an integral part in the continued success and growth of the Service Department.
This position requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Summary
If you’re interested in the Facilities Service Coordinator, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.