Service Coordinator - Dorval
- Dorval, QC, Canada
$55,000 to $62,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $62,000 CAD / year
- Job type
- Full-time
- Apply by
- Working hours
- 40 hours a week
- Posting language
- English
- Posted
Original job description
Our client in Dorval in the construction industry is currently looking for a service coordinator for there service department. This candidate is required to manage the daily maintenance & repair service calls requested by our
national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.
Advantages
Monday-Friday (7AM-9AM - 4PM-6PM) (40 hours a week)
55,000$-62000$ (based on experience)
3 weeks vacation
Group insurance after probation - Benefits - 50%/50% (medical, dental, life insurance, etc.)
Company is constantly growing and well-known in the industry
RRSP plan after one year
Responsibilities
Manages daily maintenance & repair requests from various Retail Industry Clients as well as colleagues within the office.
Keep clients fully informed from beginning to end of service
Follow-up with Service Technicians
Ensure that invoicing is kept up to date and that we are respecting our client’s terms
Handle basic quotations for service calls that surpass our client’s NTEs
Finding new resources to help us maintain a competitive edge in the industry (nationally).
Order entry with various administrative clerical tasks
Qualifications
Strong bilingual communication skills – both verbal and written
English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
Experience in a construction environment or previous job
Versatile and flexible under high pressure situations
Provide direction and solutions to technician’s who are handling the service call
Ability to develop strong relationships with both internal and external resources
Strong organizational skills
Has good negotiation skills
If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315
Summary
SUMMARY
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.
Advantages
Monday-Friday (7AM-9AM - 4PM-6PM) (40 hours a week)
55,000$-62000$ (based on experience)
3 weeks vacation
Group insurance after probation - Benefits - 50%/50% (medical, dental, life insurance, etc.)
Company is constantly growing and well-known in the industry
RRSP plan after one year
Responsibilities
Manages daily maintenance & repair requests from various Retail Industry Clients as well as colleagues within the office.
Keep clients fully informed from beginning to end of service
Follow-up with Service Technicians
Ensure that invoicing is kept up to date and that we are respecting our client’s terms
Handle basic quotations for service calls that surpass our client’s NTEs
Finding new resources to help us maintain a competitive edge in the industry (nationally).
Order entry with various administrative clerical tasks
Qualifications
Strong bilingual communication skills – both verbal and written
English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
Experience in a construction environment or previous job
Versatile and flexible under high pressure situations
Provide direction and solutions to technician’s who are handling the service call
Ability to develop strong relationships with both internal and external resources
Strong organizational skills
Has good negotiation skills
If interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or give us a call at 514-695-3315
Summary
SUMMARY
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca
Add us on LinkedIn:
- https://www.linkedin.com/in/sean-lynch-370492126/
- https://www.linkedin.com/in/brandon-freger-ba340392/
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
More about this job
Responsibilities
The service coordinator will manage daily maintenance and repair requests from retail clients and colleagues, keep clients informed throughout each service, follow up with technicians, and keep invoicing current. The role also handles basic quotations for calls above client limits and order entry.
Requirements
Candidates need strong bilingual verbal and written communication, including English with clients outside Quebec, and experience in a construction or similar environment. They must be flexible under pressure, organized, able to negotiate and direct technicians, and build strong working relationships.
Skills
- Service call management
- Customer communication
- Bilingual communication (English and French)
- Invoicing
- Quotation preparation
- Order entry
- Technician supervision and direction
- Negotiation
- Organization
- Relationship building
- Problem solving
- Construction industry knowledge
- Administrative tasks
Benefits
- Group insurance (medical, dental, life)
- Three weeks paid vacation
- RRSP plan
Categories
- Construction
- Customer Service & Support
- Administrative
Keywords
- service coordinator
- service dispatch
- maintenance coordination
- repair service calls
- construction
- retail clients
- commercial clients
- bilingual
- invoicing
- quotations
- order entry
- customer satisfaction
- technician coordination
- negotiation
- Dorval
- Randstad
Seniority
Entry level
Perks
- Generous paid time off
- Retirement plan
Languages
- English
- French