Jobs in Canada

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Added 4 hours ago
WT
Deskside Technician
WBM Technologies
Saskatoon, SK
- Full-time
WBM is looking for a Deskside Technician to join our End User Computing (EUC) team, providing onsite and remote technical support to our clients.
Added 4 hours ago
MO
Technician L1
MSP OPERATIONAL CORP
St. Thomas, ON
- Full-time
As Help Desk Specialist L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing…
Added 14 hours ago
SG
Deskside Technician II
Stefanini Group
Cambridge, ON
- Full-time
…artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across…
Added 14 hours ago
SG
Deskside Technician II
Stefanini Group
Cambridge, ON
- Full-time
…artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across…
Added 14 hours ago
Sales Account Manager
Fire safety and protection LLC
Brockville, ON · Peterborough, ON
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 14 hours ago
Bilingual Technical Support Specialist
Bevertec
Montréal, QC
Job Role: Site Support technician (Bilingual French)
Added 14 hours ago
Bilingual Technical Support Specialist
Bevertec
Jonquière, QC
Job Role: Site Support technician (Bilingual French)
Added 14 hours ago
RC
Service Desk Analyst - On site
Randstad Canada
Niagara Falls, ON
- $20.32 to $23.8 CAD / hour
- Contract
Reporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2
Added 14 hours ago
NL
System Support Specialist
Nanaimo Ladysmith Public Schools
Nanaimo, BC
- $35.94 CAD / hour
- Full-time
Additionally, the successful incumbent must have a valid BC Driver’s license
Added 14 hours ago
CR
Documentation Technician
Champlain Regional College
Canada
- $27.33 to $35.35 CAD / hour
Must have a good knowledge of records management practices and the application of a conservation calendar · Must have an excellent knowledge of MARC 21, RDA and Library of Congress subject headings
Added 14 hours ago
PQ
Facilities Maintenance Worker - Job ID: 2026-122
Parkdale Queen West CHC
Toronto, ON
- $46,278 to $55,579 CAD / year
- Full-time
- On-site
Rotating shifts in our different buildings weekly, also supporting our various building as needed
Added 14 hours ago
P-
Laboratory Assistant, Accessioning
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
Under the supervision of a Registered Technician or Technologist, performs duties such as operating ECG equipment during stress testing and related procedures and scanning recordings from…
Added 14 hours ago
E
Occupational Testing Collector
ECMM
Dartmouth, NS
- Full-time
…unit.You will help foster a positive team culture, maintain service excellence, and contribute to safer workplaces through trusted customer service and operational integrity.Employment…
Added 14 hours ago
ML
Service Desk Technician
Manitoba Liquor & Lotteries
Winnipeg, MB
- $27.54 to $33.9 CAD / hour
- Full-time
Provide Service Desk support to team members and leadership in resolving all issues when on standby support.
Added 14 hours ago
M
IT Support Technician II - South-Shore & Montreal (Road/Office)
MONTECHNICIEN
Montréal, QC
- Full-time
Do you want to expand your technical skills, tackle a variety of challenges and play a key role in delivering high-quality service to clients?
Added 14 hours ago
CO
Library Clerk - Part Time (Contract) - Library Services - Ripley/Lucknow, ON (2 positions)
County of Bruce
Ripley, ON
- $21.75 CAD / hour
- Part-time
First Aid Certification required as scheduled
Added 14 hours ago
P-
Logistic Supervisor
PHSA - Provincial Health Services Authority
Victoria, BC
- $33.35 CAD / hour
- Full-time
May be required to work rotating shifts, scheduled for overnight travel · Valid Class 5 driver’s license REQUIRED
Added 14 hours ago
P-
Laboratory Assistant, Accessioning
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
Under the supervision of a Registered Technician or Technologist, performs duties such as operating ECG equipment during stress testing and related procedures and scanning recordings from…
Added 14 hours ago
Tier 1 Service Desk Associate
I M P Group International Inc.
Halifax, NS
We are seeking a motivated and customer-focused Service Desk Associate to join our Managed Services team in Halifax, Nova Scotia. This role serves as the front line of technical support,…
Added 14 hours ago
TA
Building Maintenance Technician
The Atlas Hotel
Regina, SK
- Part-time
Are you ready to embark on a maintenance adventure like no other? Were scouting for a part-time Building Maintenance Technician to join our dynamic Crew. We're a hotel with 200 guestrooms,…
Added 14 hours ago
SG
Bilingual Helpdesk Technician - French Canadian
Stefanini Group
Toronto, ON
- Full-time
…artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across…
Added 14 hours ago
SG
Bilingual Helpdesk Technician - French Canadian
Stefanini Group
Toronto, ON
- Full-time
…artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across…
Added 14 hours ago
SG
Bilingual Helpdesk Technician - French Canadian
Stefanini Group
Toronto, ON
- Full-time
…artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across…
Added 14 hours ago
IT Technician Level 1
Excelpro
Saint-Jérôme, QC
As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers. More precisely, you will have to:
Added 14 hours ago
Pharmacy Client Engagement Representative
Rexall Pharmacy
Mississauga, ON
Pharmacy Assistant/Technician experience is required

Randstad Canada

Service Desk Analyst - On site

Niagara Falls, ON, Canada

$20.32 to $23.8 CAD / hour · Contract

Apply on randstad.ca About employer

Applications open in a new tab.

Job details

Pay: $20.32 to $23.8 CAD / hour
Job type: Contract
Apply by: Jan 8, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Reporting to the Client Services Coordinator, the Service Desk Analyst provides tier 1 and occasional tier 2
support to end users, ensuring a high degree of customer satisfaction regarding member expectations and service
level commitments. The role is highly customer focused, and is responsible for providing training, repair, advice,
and support to units in the areas of installation, configuration and end-user problem resolution of technical
issues.

Advantages
PHYSICAL/MENTAL DEMANDS
• Lifting, carrying, replacing/installing equipment weighing up to 33 lbs (computers, printers, monitors, etc.).
• Requirement to work in awkward physical positions when conducting repairs or installations (under desks,
in data closet, etc.).
• May require periods of standing beyond one hour while troubleshooting.
• Significant periods of visual concentration and/or mental effort.
WORKING CONDITIONS
• Exposure to dust, dirt, grease, or oil.
• Work is performed in uncomfortable or tight spaces at times.
• Exposure to loud or disruptive noise.
• Exposure to emotionally sensitive situations.
• Exposure to disturbing visual, auditory, or written content.
• Work is subject to multiple and/or simultaneous deadlines and urgent requests.
• Travel within the client's Region as needed.
• Core schedule is 40 hours per week, with flexibility to meet needs outside of regular business hours and/or
be on standby for after-hours problem resolution as operationally required.

Responsibilities
MAJOR RESPONSIBILITIES
1. Provide courteous, professional and timely technical support and guidance for tier 1, and common tier 2,
issues according to established and agreed to Service Level commitments and targets.
2. Record, document and maintain subsequent updates of all technical service requests in the Incident
Monitor Service Management application. Determine the scope of the service request ensuring all relevant
data is collected and accurate. Escalate according to established Service Management procedures and
guidelines as required.
3. Investigate and research technical issues; analyze/troubleshoot software/hardware/network issues to
provide support/solutions/recommendations to all end users throughout NRPS organization; seek the aid of
technical staff, procedural manuals and reference books as necessary.
4. Research/develop/test/implement software/hardware solutions and ensure compatibility and usability
within operating system specifications, NRPS guidelines, end user preference and management approval.
5. Co-ordinate problem resolutions as they occur; escalate to others including the Client Services Coordinator
to delegate to other Technology Services members for resolution as required.
6. Provide assistance to members in relation to equipment failures and software problems and offer support
or training to users in other Units as needed.
7. Assist in the development of lesson plans and knowledge base articles/Tips and Tricks for use in training in
computer-related functions and applications.
8. Responsible for inventory management of all hardware/software.
9. Required to work across a variety of shift patterns including nights and possibly weekends.
10. Perform other duties as required in accordance with job responsibilities and Technology Services objectives
(including scheduled and emergency tasks beyond standard business hours).

Qualifications
JOB SPECIFICATIONS (Required Education, Experience, etc.)
This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in
the performance of the position.
• Minimum two (2) year Community College Diploma in a related field (e.g., Computer Technology, etc.) plus
two (2) years of relevant pre-job experience, or an equivalent combination of relevant education and
experience.
• Microsoft 365 Certified: Modern Desktop Administrator Associate or similar is considered an asset (e.g.,
CompTIA Network+, CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), Microsoft
Office Specialist 2016 Master, IT Help Desk Professional etc.).
• Knowledge of current operating systems such as Windows 7 and Windows 10, Windows Server and LAN,
WAN networks. Working knowledge of Microsoft Office automation software.
• Excellent problem-solving, analytical, technical skills.
• Working knowledge of internal NRPS systems (RMS, CAD, eJust, Comnetix, etc.) is an asset.
• Working knowledge of current standard spreadsheet, database and word processing applications.
• Working knowledge of computer hardware (e.g., laptop, desktop, servers, printers, etc.) and related
software.
• Demonstrated customer service and telephone support skills; experience supporting a large customer base
in a busy Service Desk environment.
• Superior verbal and written communication skills; ability to explain technical matters in non-technical
terms.
• Strong organizational, multi-tasking and time management skills.
• Ability to work independently and as part of a team.
• Valid class “G” driver’s license.

Summary
PHYSICAL/MENTAL DEMANDS
• Lifting, carrying, replacing/installing equipment weighing up to 33 lbs (computers, printers, monitors, etc.).
• Requirement to work in awkward physical positions when conducting repairs or installations (under desks,
in data closet, etc.).
• May require periods of standing beyond one hour while troubleshooting.
• Significant periods of visual concentration and/or mental effort.
WORKING CONDITIONS
• Exposure to dust, dirt, grease, or oil.
• Work is performed in uncomfortable or tight spaces at times.
• Exposure to loud or disruptive noise.
• Exposure to emotionally sensitive situations.
• Exposure to disturbing visual, auditory, or written content.
• Work is subject to multiple and/or simultaneous deadlines and urgent requests.
• Travel within the client's Region as needed.
• Core schedule is 40 hours per week, with flexibility to meet needs outside of regular business hours and/or
be on standby for after-hours problem resolution as operationally required.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.

Apply on randstad.ca About employer

More about this job

Responsibilities

The Service Desk Analyst will provide technical support and training to end users, logging and escalating service requests. The role also involves inventory management and hardware and software installation, with shift work including nights and possibly weekends.

Requirements

Candidates need a two-year community college diploma in a related field plus two years of relevant experience, or an equivalent combination. They also need knowledge of Windows and networks, strong customer service and communication skills, and a valid class G driver's licence.

Skills

Incident Monitor
Windows 10
Windows 7
Windows Server
LAN
WAN
Microsoft Office
Microsoft 365
Computer hardware troubleshooting
Software troubleshooting
Network troubleshooting
Hardware installation
Software installation
Service request management
Escalation procedures
Inventory management
Technical documentation
Knowledge base development
Training delivery
Customer service
Telephone support
Problem solving
Time management
Multitasking
RMS

Keywords

Service Desk
Help Desk
Tier 1 support
Tier 2 support
Desktop support
IT support
Windows 10
Windows 7
Windows Server
LAN
WAN
Microsoft Office
Microsoft 365
Incident management
ITSM
Hardware troubleshooting
Computer technician
Customer support

Seniority

Entry level

Tools

Incident Monitor
RMS
CAD
eJust
Comnetix
Microsoft Office
Windows 10
Windows 7
Windows Server

Languages

English

Fields of study

Computer Technology

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Work requirements

Jobs in Canada