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Added 2 days ago
IT Senior Functional Analyst - ePPDS
Agropur
Longueuil, QC · ON · St-Hubert Campus
Full-time
The IT Senior Functional Analyst - ePPDS is responsible for leading the blueprinting, functional design, system configuration, and deployment of all solutions related to Production Planning…
Added 5 days ago
IT Functional Business Analyst
BPA
Montreal, QC
Full-time
Gather and analyze business requirements by collaborating with stakeholders and translating financial process needs into functional specifications for the IT team.
Added 2 months ago
Senior IT Functional Analyst – SAP SD (Order-to-Cash)
Agropur
Longueuil, Quebec · St-Hubert Campus
Full-time
Senior IT Functional Analyst – SAP SD (Order-to-Cash) is responsible, for Canadian and U.S. operations, for the design, optimization, and coordination with technical consultants of all…
Added 1 day ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 4 days ago
Senior Business System Analyst
RBC
Toronto, ON
Full-time
The Senior Business Systems Analyst (BSA) responsibilities will be conducting requirements gathering sessions and other BA activities with a large diverse set of Product Controllers and…
Added 2 days ago
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
A minimum of six years of relevant experience in business analysis or functional analysis, including three years as a business systems analyst (BSA) and three years with the Guidewire…
Added 1 day ago
IT Business Analyst & Project Manager – Human Resources
BNP Paribas
Montreal, QC
Full-time
Partner with HR sponsors to define functional specifications, user stories, and acceptance criteria to ensure solutions meet business needs.
Added 2 days ago
IT Business Lead Analyst
Citi
Mississauga, ON
Full-time
The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable…
Added 2 days ago
Senior IT Business Analyst
Marsh
Toronto, ON
Full-time
Conduct functional and system integration testing to validate solutions and troubleshoot issues for timely resolution.
Added 2 days ago
Business Analyst - TPRM/Procurement
BeachHead
Toronto, ON
$61.59 to $73.91 CAD / hour
Contract
Are you a seasoned Business Analyst looking for a long-term contract opportunity? Apply Now!
Added 3 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
Full-time
Added 3 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Toronto, ON
Full-time
Added 3 days ago
Sr Release Train Engineering Manager (24 months contract)
OLG
Sault Ste. Marie, ON
Full-time
Added 3 days ago
Single Family Project Manager / Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Strong cross-functional communication and collaboration skills, with the ability to work effectively with business units, compliance, finance, IT, vendors, and leadership at various levels.
Added 3 days ago
Guidewire Business System Analyst
Tekgence Inc
Toronto, ON
Contract
We are looking for an experienced Business Systems Analyst (BSA) with strong Guidewire PolicyCenter expertise and a solid background in the P&C Insurance domain.
Added 4 days ago
Business Analyst, IT
VIA HFR - VIA TGF Inc
Montreal, QC · Quebec, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Business Analyst, IT.
Added 3 days ago
Salesforce Business Analyst w/ FSC
Cognizant
Toronto, ON
$78,000 to $120,000 CAD / year
Full-time
Salesforce Business Analyst (FSC / Service Cloud)
Added 4 days ago
BSA
Kumaran Systems
Toronto, ON · Greater Toronto Area, Canada
Full-time
Seeking an experienced Business Analyst (BSA) to support a strategic Data Modernization Program focused on delivering enhanced Client Profitability Insights across Commercial Banking. The…
Added 4 days ago
Winter 2027: Business Analyst Co-op (4 months)
CGI
Toronto, ON
Full-time
The Co-op Business Analyst supports client accounts and delivery teams by gathering requirements, analyzing data, and translating business needs into clear documentation and actionable…
Added 5 days ago
CRM Functional Analyst / Specialist (Dynamics 365)
Randstad Digital Americas
Mississauga, ON
$70,000 to $90,000 CAD / year
Full-time
We are seeking a senior, bilingual CRM Functional Analyst / Specialist to serve as the lead functional voice for a major Microsoft Dynamics 365 upgrade and national consolidation…
Added 5 days ago
LAA-26-60- Business Analyst
Legal Aid Alberta
Calgary, AB · Edmonton, AB
Legal Aid Alberta is looking for a full-time, permanent IT Business Analyst who is as comfortable digging into data models and system integrations as they are eliciting requirements from…
Added 5 days ago
Guidewire Business Analyst
Net2Source (N2S)
ON · Ontario, Canada
Contract
Experienced Business System Analyst with strong expertise in Guidewire PolicyCenter, responsible for gathering, analyzing, and translating insurance business requirements into functional…
Added 5 days ago
Senior IT Business Analyst
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
Full-time
We are seeking an experienced Senior IT Business Analyst to lead medium- to large-scale ITC and WSIB initiatives. In this role, you will provide strategic business analysis expertise to…
Added 5 days ago
Junior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
$35.27 to $42.94 CAD / hour
Full-time
The Junior Business Analyst supports the delivery and ongoing improvement of technology solutions that enable high-quality health care services across Saskatchewan. This role works closely…
Added 5 days ago
Stage coopératif - Hiver 2027: Analyste SAP fonctionnel (4 mois)
CGI
Saguenay, QC
Full-time
CGI is looking for enthusiastic and talented students to join our SAP team as SAP Functional Analyst interns for Winter 2027. As an intern, you will support our team at CGI’s Global…

Randstad Digital Americas

CRM Functional Analyst / Specialist (Dynamics 365)

Mississauga, ON, Canada

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Oct 15, 2026
Experience: Dynamics 365 Expertise: 7–10 years of professional experience, with at least 4–5 recent, consecutive years hands-on with Microsoft Dynamics CRM / Dynamics 365.
Posting language: English
Posted: Sep 15, 2026

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Original job description

CRM Functional Analyst / Specialist (Dynamics 365)

Location: Mississauga, ON or Laval, QC (Hybrid – 3 Days Onsite)

Position Type: Full-Time, Permanent

Sector: Enterprise Distribution & Equipment Solutions

The Opportunity

We are seeking a senior, bilingual CRM Functional Analyst / Specialist to serve as the lead functional voice for a major Microsoft Dynamics 365 upgrade and national consolidation initiative. Supported by a funded, executive-approved CRM roadmap, you will bridge our eastern and western operations onto a single platform.

Rather than being buried under layers of IT, this role provides real ownership from day one, direct exposure to sales leadership, and the opportunity to mentor junior team members locally and offshore.

Key Advantages & Role Highlights

Direct Impact & Executive Visibility: Work directly with senior sales leadership and business stakeholders across Canada.
Fully Funded Roadmap: Step into an initiative with pre-approved backing rather than spending cycles campaigning for resources.
Leadership & Growth: Serve as the senior CRM subject matter expert in the organization, supported by local and overseas junior analysts.
Modern Platform Optimization: Drive the evolution of D365, moving it from a basic data entry tool to an indispensable, actionable platform for field sales and leadership.

How You’ll Contribute

National Platform Consolidation: Lead the functional stream of a major Dynamics 365 upgrade, resolving 8–10 critical process gaps between regional operations ahead of the final western migration.
Requirements & Functional Specs: Gather requirements from national sales, service, and management teams, translating business needs into clear, documented change requests with test plans and sign-offs.
Hands-on Configuration: Configure workflows, permission sets, security roles, entity and form changes, dashboards, and call-to-action reporting.
CPQ & Sales Tools Support: Optimize the Configure Price Quote (CPQ) module used by field sales, balancing the distinct needs of frontline representatives and executive reporting audiences.
Vendor Coordination: Partner effectively with external software vendors for backend/architecture changes, keeping deliverables on schedule through proactive escalation and relationship management.
Service Discipline & Backlog Ownership: Apply proper IT service discipline - separating incidents from service requests, managing smaller 2-to-3-day change requests end-to-end, and routing larger requests into the release backlog.
Mentorship: Provide day-to-day guidance and mentoring to junior CRM team members while acting as the primary enterprise point of contact for CRM inquiries.

What You Bring to the Table

Language Requirement (Mandatory): Fully bilingual in French and English (spoken and written). This is essential to support our widespread French-speaking user base.
Dynamics 365 Expertise: 7–10 years of professional experience, with at least 4–5 recent, consecutive years hands-on with Microsoft Dynamics CRM / Dynamics 365.
End-to-End Implementation Track Record: Proven experience participating in full-lifecycle implementations (requirements, build, UAT, and rollout) - not just routine system administration or maintenance.
Functional Mastery: Strong hands-on configuration skills spanning workflows, entity modeling, security roles, forms, views, dashboards, and reporting metrics.
Vendor & Stakeholder Navigation: Strong business acumen and communication skills to constructively manage change scope, interface with vendors, and lead business stakeholders without needing micro-management.
Onsite Presence: Ability to work onsite 3 days per week at either our Mississauga, ON or Laval, QC office (with flexibility for additional onsite time during the initial onboarding period).

Assets / Highly Valued Experience

Experience with CPQ (Configure Price Quote) tooling and ERP integrations.
Background working within heavy equipment, distribution, logistics, or dealership environments.

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More about this job

Responsibilities

Lead the functional stream of a national Microsoft Dynamics 365 upgrade and consolidation initiative to unify regional operations. This includes gathering business requirements, configuring the platform, and mentoring junior analysts while managing vendor relationships.

Requirements

Requires 7-10 years of professional experience with at least 4-5 years of hands-on Dynamics 365 expertise and full-lifecycle implementation experience. Mandatory fluency in both English and French is required to support a national user base.

Skills

Microsoft Dynamics 365
CRM Functional Analysis
Bilingual English and French
Requirements Gathering
System Configuration
Workflow Design
Entity Modeling
Security Role Management
CPQ Optimization
User Acceptance Testing
Vendor Management
Stakeholder Management
Mentorship
IT Service Discipline
Dashboard Reporting
Full-lifecycle Implementation

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Dynamics 365
CRM
CPQ
ERP Integration
Functional Analyst
UAT
Change Requests
Entity Modeling
Security Roles
Workflows
Dashboards
Enterprise Distribution
Heavy Equipment
Logistics
Dealership Environments
IT Service Management
Release Backlog
Business Analysis
National Consolidation
Functional Specifications

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