Contact Center AI (CCAI) Specialist
- Mississauga, ON, Canada
Full-time
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Job details
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- Full-time
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Original job description
Role: Contact Center AI (CCAI) Specialist
Duration: Fulltime / Permanent
Location: Mississauga, ON --- HYBRID
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This is a HYBRID Role - 3 days a week onsite. The candidates Must be located in Toronto / GTA.
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Seniority Level - 7- 10+ Years (Intermediate - Senior)
Required Skills:
- Contact Center AI (CCAI)
- Contact Center as a Service (CCaaS)
- Google Dialogflow CX
- API / Apigee Integration
- Google Gemini Enterprise Customer Experience (GECX) or Google CCAI or Five9 or Ujet or Genesys Cloud or Amazon Connect or NICE or Vertex AI or Gemini Models or Agent Assist or Speech-to-Text and Text-to-Speech services or similar platforms.
- GCP - Cloud Run, Pub/Sub, Apigee, and BigQuery
- Contact center concepts - routing, IVR, agent desktop, recordings, workforce optimization, and customer analytics.
- Java, Python, Node.js, or similar languages.
- REST APIs, event-driven integrations, and microservices.
- Knowledge of OAuth, JWT, API security, and enterprise integration patterns.
Domain - Banking/Finance/Insurance
This posting is for existing and upcoming vacancies.
*******Interested candidates can also send their resume to sohil.jivani@randstaddigital.com
More about this job
Responsibilities
Implement and integrate contact center AI and CCaaS platforms, including conversational AI, agent assistance, and speech services. Build and support cloud-based integrations and microservices for contact center operations, routing, analytics, and customer experience.
Requirements
Candidates should have 7–10+ years of experience with CCAI, CCaaS, Dialogflow CX, API integrations, and GCP services. Experience with contact center platforms and concepts, programming languages such as Java, Python, or Node.js, REST APIs, event-driven integrations, microservices, and API security is required; banking, finance, or insurance domain experience is relevant.
Skills
- Contact Center AI (CCAI)
- Contact Center as a Service (CCaaS)
- Google Dialogflow CX
- API Integration
- Google Apigee
- Google Gemini Enterprise Customer Experience (GECX)
- Google Cloud Platform (GCP)
- Cloud Run
- Pub/Sub
- BigQuery
- Contact Center Routing
- Interactive Voice Response (IVR)
- Java
- Python
- Node.js
- REST APIs
Visa sponsorship
Not detected in the job text
Hiring contact email
sohil.jivani@randstaddigital.com
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Contact Center AI (CCAI)
- Contact Center as a Service (CCaaS)
- Google Dialogflow CX
- Apigee
- Google Gemini Enterprise Customer Experience (GECX)
- Five9
- UJET
- Genesys Cloud
- Amazon Connect
- NICE
- Vertex AI
- Gemini Models
- Agent Assist
- Speech-to-Text
- Text-to-Speech
- Google Cloud Platform (GCP)
- Cloud Run
- Pub/Sub
- BigQuery
- Contact Center Routing
- Interactive Voice Response (IVR)
- Agent Desktop
- Call Recordings
- Workforce Optimization
- Customer Analytics
- Java
- Python
- Node.js
- REST APIs
- Event-Driven Integrations