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Added 2 mins ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
The Senior Information Security Analyst will be responsible for managing information between multiple technical teams, the CSOC, ASR and ITS, LOB TS when appropriate.
Added 2 mins ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
The role owns the technical quality of every AWS-centered pursuit we run, and it is equally the technical face of our relationship with AWS - supporting co-sell, maintaining our Partner…
Added 16 mins ago
FS
Python Software Developer – Computer Vision & Document Intelligence
Fi Systems
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for a software developer to help build a platform that turns complex HVAC and engineering drawings into structured, usable data. The software analyzes PDFs, identifies symbols…
Added 16 mins ago
CI
Senior Data Analytical Specialist / Scientist - Contract
Compugen Inc
Toronto, ON
- Contract
The ideal candidate will bring strong hands-on expertise in Python, SQL, statistical modelling, Azure Machine Learning, and Microsoft Azure AI technologies, combined with the ability to…
Added 16 mins ago
CI
Senior Data Science Developer - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: We are seeking an experienced Senior Data Science Developer to design, develop, and implement enterprise-level Artificial Intelligence (AI) solutions, including…
Added 16 mins ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
Added 16 mins ago
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Senior Data Warehouse Developer
Pinnacle
Toronto, ON
- Full-time
Strong verbal and written communication skills with the ability to translate business requirements into scalable technical solutions.
Added 16 mins ago
FI
Senior Data Science Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…datasets. Tech stack: Python, SQL, Power BI, VSCode, Git, Jira, Azure (OpenAI, Foundry and ML Studio),…
Added 16 mins ago
EI
Value Stream Owner
Enercare Inc.
Markham, ON
- Full-time
Lead engaging discovery sessions with business and technical teams to explore needs, challenges, and opportunities.
Added 16 mins ago
E
Quality Assurance Specialist
Entrust
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Collaborate daily with developers, product owners, technical leads, project managers, support, and other QA team members to clarify requirements, acceptance criteria, risks, and release…
Added 31 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Developer to plan, organize, and manage the design, build, and maintenance of reproducible lab environments to support integration with…
Added 31 mins ago
Sr. Manager, Cyber Security
UFA Co-operative Ltd.
Calgary, AB
This role requires a strong combination of technical expertise and people leadership, with the ability to provide technical direction, engage with IT and business leaders, make informed…
Added 46 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON
- $75,000 to $246,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Developer to plan, organize, and manage the design, build, and maintenance of reproducible lab environments to support integration with…
Added 46 mins ago
RT
Generative AI Engineer (Python and Angular)
Rang Technologies Inc
Mississauga, ON
- Full-time
Good to Have Skills : Angular, AWS AI Services, Azure Cloud Services, GCP AI Services, HTML/HTML5, React
Added 46 mins ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
As an IT System Architecture Specialist on our team, your mission is to be the technical leader in multidisciplinary teams including architecture, customer experience, cybersecurity,…
Added 1 hour ago
M
Senior Data Architect
Miratech
Mississauga, ON
- Full-time
Design orchestration with Azure Data Factory, Databricks Workflows or equivalent, with independent batch tracking and failure isolation per source feed.
Added 1 hour ago
H
Platform Engineer
Hays
Toronto, ON
- Contract
The customer is looking for a Senior, hands-on Azure Platform Engineer with strong platform expertise across Azure Databricks, Azure Data Factory, Terraform, GitHub Actions, networking,…
Added 1 hour ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
…operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works…
Added 1 hour ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I provides responsive, professional, and customer-focused technical support to the organization’s end users. Serving as the first point of contact for technology-related…
Added 1 hour ago
OS
Economist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Effectively communicate key research findings, or highly technical subject matter to a diverse audience.
Added 1 hour ago
C
Senior Application Developer- Azure
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Application Developer is responsible for the detailed technical design and development of applications using various technology platforms. The role…
Added 1 hour ago
KC
Senior Data Consultant – Databricks
Keyrus Canada
Toronto, ON · Montreal, QC
- Full-time
Your role requires technical autonomy, strong problem-solving skills, and the ability to deliver high-quality solutions under demanding client expectations while contributing to continuous…
Added 1 hour ago
TR
Data Developer III
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $107,000 to $132,000 CAD / year
- Full-time
Reporting to the Lead, the Senior Data Developer is responsible for supporting the development of reliable site data that enables Operations performance reporting and analytics.
Added 1 hour ago
Data Engineer, Lead
University of Toronto
Toronto, ON
The Lead must keep abreast of current tools/technologies including Informatica, SQL Service, Azure Data Factory, Databricks, Azure Databricks etc. The Lead will also have knowledge…
Added 1 hour ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Own the technical operation, maintenance and continuous improvement of CATC's Azure SQL data warehouse.

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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