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Added 8 mins ago
H
Addictions Counsellor Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: As a member of the Interdisciplinary Team and under the general direction of the Out-of-Scope Manager, the Addiction Counsellor Degree, is responsible for the day to day…
Added 8 mins ago
CS
Overnight Concierge
Cleantech Service Group
Coquitlam, BC
- $22 CAD / hour
- Full-time
…In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily…
Added 8 mins ago
SC
Security Dispatcher - Energy Sector
Securitas Canada
Windsor, ON
- Part-time
Desk duties as needed by Client & Site Ops Manager
Added 8 mins ago
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ISO 20022 Product Manager
BMO
Toronto, ON · YNG
- Full-time
The ISO 20022 Product Manager defines and delivers the strategy, roadmap, and lifecycle management for ISO 20022-enabled payment products and capabilities. The role translates client,…
Added 8 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Havelock, ON
- $17.95 to $23.82 CAD / hour
- Full-time
Contributes to the development of the service plan for each client attending the Adult Day Program.
Added 8 mins ago
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Customer Service & Broker Support Specialist
Recrute Action
Waterloo, ON
- Contract
Explore an exciting opportunity in the insurance sector for our client, where customer service, collaboration, and problem-solving come together in a dynamic mortgage creditor environment.…
Added 8 mins ago
EI
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis in Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
This individual will be responsible for project delivery, team leadership, budget and schedule management, quality assurance, stakeholder coordination, and client engagement while ensuring…
Added 23 mins ago
Retail Keyholder, Maje, Toronto Eaton Centre
SMCP NORTH AMERICA (US, CANADA)
Toronto, ON
As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for…
Added 23 mins ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Guelph, ON
The Support Services Worker works as a professional within a clinical multidisciplinary team that follows a biopsychosocial model of treatment and intervention for children, youth, and…
Added 23 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia Environnement SA
Montreal, QC
- Full-time
Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to…
Added 23 mins ago
UH
Patient Care Coordinator
University Health Network
Toronto, ON
- Full-time
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 23 mins ago
EG
Project Manager - Highways
Egis Group
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
…our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and consultants, you'll help deliver some of the country's most impactful…
Added 23 mins ago
FN
Mortgage Underwriter, Excalibur
First National Financial LP
Vancouver, BC
- Full-time
Manager, Residential Underwriting (Excalibur)
Added 23 mins ago
ND
Deskside Technician - FTR - Victoria
NTT DATA North America
Victoria, BC
- Full-time
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Added 23 mins ago
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CEDO Technician / EDO Trainee
BakosNDT
Edmonton, AB
- Full-time
We are currently seeking a CEDO Technician or EDO Trainee to join and contribute to our inspection team. This full-time position will report into the Division Manager and support our…
Added 38 mins ago
T
Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
The TD Insurance Digital Platform is looking for a Software Engineer to join the MyInsurance development team. As a Software Engineer, the candidate will be a key contributor to…
Added 38 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
Our team believes the Bank of the future will be driven by customer centricity. By understanding and meeting the needs of our customers, TD Securities will set itself apart as the Bank that…
Added 38 mins ago
Employment Consultant - Integrated Employment Services (Brampton)
ACCES Employment
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…where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We…
Added 38 mins ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day…
Added 38 mins ago
NC
Administrative Assistant
Native Counselling Services of Alberta
Lethbridge, AB
- $36,500 to $40,000 CAD / year
- Full-time
Must be able to build positive professional and ongoing relationships with coworkers and service providers.
Added 38 mins ago
O
restaurant manager
ONroute
Port Hope, ON
- Full-time
Added 38 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
Support team in achieving targets relating to Customer Service, Reporting and Onboarding
Added 38 mins ago
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Senior Manager, Transfer Pricing
KPMG
Calgary, AB · Vancouver, BC · ON · Toronto, Ontario
- Full-time
…you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 38 mins ago
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Manager, Transfer Pricing
KPMG
Calgary, AB · Vancouver, BC · ON · Toronto, Ontario
- Full-time
…you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 38 mins ago
TT
catering service manager
TAAL Tech
Brantford, ON
- Full-time

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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