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Added 1 hour ago
SN
Seasonal Team Member, CrossIron Mills
Saje Natural Wellness | Retail
AB · Rocky View County, Alberta
- Contract
…individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.</p><p>At Saje, you’ll connect with a dynamic community…
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 1 hour ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 hour ago
TL
Manager, Commercial Expansion
Teli Labs
Toronto, ON
- Full-time
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 2 hours ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly…
Added 3 hours ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal…
Added 6 hours ago
XT
Business Development Manager
Xcite Tech
Calgary, AB
- Full-time
Support device onboarding, clinical education, and ongoing customer competency.
Added 8 hours ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…operations in Montreal. Reporting to the North America HSE Manager and the Operations Manager, this role will provide dedicated support to our Lachine and Anjou facilities. The successful…
Added 9 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 9 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and…
Added 10 hours ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
…operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer…
Added 10 hours ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
Intuit's Global Business Solutions Group (GBSG) is seeking a Senior Product Manager to join our Workforce Solutions Product Management organization within the Employment Policies…
Added 10 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 13 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 13 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 CAD / hour
- Full-time
Resolve deficiencies prior to customer onboarding.
Added 14 hours ago
Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…at Amazon Ads is looking for a Principal Technical Program Manager to drive the largest, most cross-cutting programs behind that…
Added 15 hours ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 15 hours ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 15 hours ago
SC
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 15 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to…
Added 15 hours ago
SL
Store General Manager (3 Month Contract)
Sporting Life
Toronto, ON · Etobicoke, ON
- Contract
Serve as a role model for customer service excellence, ensuring a best-in-class shopping experience.
Added 15 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 16 hours ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 16 hours ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 16 hours ago
SC
Baker (Full Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brant, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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