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Added 11 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Developer to plan, organize, and manage the design, build, and maintenance of reproducible lab environments to support integration with…
Added 25 mins ago
AS
Full Stack Developer
Axelon Services Corporation
Montreal, QC
- $77.93 USD / hour
- Other
Experience with DevOps practices, including continuous integration and continuous deployment (CI/CD).
Added 25 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON
- $75,000 to $246,000 CAD / year
- Full-time
We are looking for a highly skilled Senior Developer to plan, organize, and manage the design, build, and maintenance of reproducible lab environments to support integration with…
Added 25 mins ago
RT
Generative AI Engineer (Python and Angular)
Rang Technologies Inc
Mississauga, ON
- Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloud native applications The ideal candidate should be…
Added 25 mins ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
Support delivery teams in their agile transformation and in their adoption of DevOps practices.
Added 25 mins ago
RI
Backend Developer (Ruby/Golang)
Raas Infotek
Toronto, ON
- Contract
Collaborate with DevOps teams on AWS, CI/CD, monitoring, and deployments.
Added 25 mins ago
AS
Fixed Income Risk System Developer
Axelon Services Corporation
Montreal, QC
- $65.52 USD / hour
- Other
Understand DevOps and Continuous Development Principles.
Added 55 mins ago
RI
Technical Lead - Contact Center/Amazon Connect
Raas Infotek
Toronto, ON
- Contract
We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual…
Added 55 mins ago
RI
Backend Developer (Ruby/Golang)
Raas Infotek
Toronto, ON
- Contract
Collaborate with DevOps teams on AWS, CI/CD, monitoring, and deployments.
Added 55 mins ago
KR
Technical Lead
KTek Resourcing
Toronto, ON
- Contract
Summary: We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong…
Added 55 mins ago
RI
Backend Developer (Ruby/Golang)
Raas Infotek
Toronto, ON
- Contract
Collaborate with DevOps teams on AWS, CI/CD, monitoring, and deployments.
Added 55 mins ago
KR
Amazon Connect IVR Developer
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.
Added 55 mins ago
RI
Backend Developer (Ruby/Golang)
Raas Infotek
Toronto, ON
- Contract
Collaborate with DevOps teams on AWS, CI/CD, monitoring, and deployments.
Added 55 mins ago
RI
Backend Developer (Ruby/Golang)
Raas Infotek
Toronto, ON
- Contract
Collaborate with DevOps teams on AWS, CI/CD, monitoring, and deployments.
Added 55 mins ago
SL
ServiceNow Associate Software Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Knowledge of software development lifecycle concepts (Agile, DevOps)
Added 1 hour ago
C
Senior Application Developer- Azure
CIBC
Toronto, ON
- Full-time
You can demonstrate experience. 2-3 years as an Application Developer/Support and Integration Specialist wearing multiple hats to help support internal clients. You must have good knowledge…
Added 1 hour ago
KC
Senior Data Consultant – Databricks
Keyrus Canada
Toronto, ON · Montreal, QC
- Full-time
Azure DevOps, CI/CD practices, version control, and development workflows.
Added 1 hour ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Added 1 hour ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
Familiarity with manual testing techniques and defect tracking tools (e.g., JIRA, Azure DevOps, Bugzilla).
Added 1 hour ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
This is not a traditional DevOps or systems administration role. We are looking for a software craftsman who is highly proficient in Python and Go, passionate about the full Software…
Added 1 hour ago
M
Manager - Software Development
MDA
Brampton, ON
- Full-time
Lead continuous improvement and modernization initiatives, including AI adoption, DevOps, and verification and validation (V&V).
Added 1 hour ago
I-
Devops Engineer
I8IS - Infiniti Software Solutions
Mississauga, ON
- Full-time
Added 1 hour ago
IS
Generative AI Engineer
Iris Software Inc.
Toronto, ON
- Contract
Influence and collaboration with various stakeholders, including platform users, architects, cloud engineering, DevOps, and others
Added 1 hour ago
IA
AI/ML Platform Engineer – Containers & GPU Infrastructure - Canada
IT Accel, Inc.
Toronto, ON
- Full-time
This is not a DevOps-only role, and it is not model development. You'll build, operate, troubleshoot and improve the platform that data science and application teams depend on, inside a…
Added 1 hour ago
H
Contact Center Consultant
HCLTech
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities.

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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