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Added 13 mins ago
TP
Airport Planning and Development Advisor
Toronto Port Authority
Toronto, ON
- Full-time
…with municipal agencies, government partners, consultants, and developers, the Advisor provides expert planning guidance, fosters collaborative stakeholder relationships, and helps balance…
Added 13 mins ago
GG
Director - Marketing and Business Development
Grewal Guyatt LLP
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
…client base that includes high-net-worth families, real estate developers, manufacturing and distribution businesses, farming operations, software development companies, professionals,…
Added 13 mins ago
AS
Full Stack Developer
Axelon Services Corporation
Montreal, QC
- $77.93 USD / hour
- Other
Mentor junior developers, providing guidance and knowledge sharing.
Added 43 mins ago
RI
Technical Lead - Contact Center/Amazon Connect
Raas Infotek
Toronto, ON
- Contract
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.
Added 43 mins ago
AS
Senior UX Writer
Alquemy Search & Consulting
Vancouver, BC
- Full-time
You will work closely with Product Designers, Product Managers, Developers, and Researchers to solve complex content challenges and create simple, intuitive experiences for users.
Added 43 mins ago
KR
Technical Lead
KTek Resourcing
Toronto, ON
- Contract
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.
Added 43 mins ago
SI
Software Developer
Spait Infotech
Canada
- Full-time
Collaborate with developers, testers, and project managers.
Added 43 mins ago
KR
Amazon Connect IVR Developer
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Toronto, ON
- Contract
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.
Added 43 mins ago
TI
Software Developer
Teckhorizon Inc
Toronto, ON
- Contract
Collaborate with business analysts, architects, QA teams, developers, and stakeholders to translate business requirements into technical solutions.
Added 43 mins ago
I
UI/UX Researcher
Intelerad
Canada
- Full-time
…one or more product areas, partnering with product managers, developers, and end users to turn complex clinical needs and business goals into intuitive, high-quality experiences, from early…
Added 43 mins ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
Develop and maintain strategic relationships with utilities, municipalities, developers, engineering firms, contractors, and other industry partners.
Added 43 mins ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Collaborate with Business Analysts, Developers, Solution Architects, and Business Stakeholders to ensure solutions meet business requirements.
Added 43 mins ago
BS
Estimator, Senior
BVGlazing Systems
Laval, QC
- $95,000 to $105,000 CAD / year
- Full-time
…the complete building envelope with today’s most ambitious developers. Serving both residential and commercial construction markets across Canada and the United States, we pride ourselves…
Added 43 mins ago
HV
CG Supervisor
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- Full-time
Clearly communicate R&D and pipeline requirements to developers;
Added 58 mins ago
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Experience working for an EPC and/or renewable developers is considered an asset
Added 1 hour ago
EI
Sr Technical Business Analyst
Elite IT Solutions Inc
Montreal, QC
- Contract
- Support delivery teams by answering questions, refining the backlog, and helping developers and testers stay aligned on scope.
Added 1 hour ago
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Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Work with Power BI developers and business analysts to ensure that data warehouse structures and datasets are designed to support effective reporting and analytics.
Added 1 hour ago
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Account Manager (Commercial Division)
TG Appliance Group Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Commercial Sales Account Manager will work with a variety of builders, developers, and commercial accounts within their geographical region (GTA) to deliver on sales targets, gross…
Added 1 hour ago
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Test Analyst
TalentHub.io
Canada
- Full-time
Collaborate with developers, business analysts, and product teams to clarify requirements and resolve issues.
Added 1 hour ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
…change-maker. In this role, you will lead a team of software developers transitioning from traditional infrastructure support to an automated, platform-product engineering…
Added 1 hour ago
Business System Analyst (BFSI)
Capgemini
Toronto, ON
…as a key liaison between business stakeholders, architects, developers, and an external vendor, translating business needs and data findings into clear requirements that guide engineering…
Added 1 hour ago
U
CG Supervisor
Ubisoft
Montreal, QC
- Full-time
Clearly communicate R&D and pipeline requirements to developers;
Added 1 hour ago
I-
Devops Engineer
I8IS - Infiniti Software Solutions
Mississauga, ON
- Full-time
Candidate will need to work closely with software developers, security teams, and system administrators to build scalable, resilient, and self-healing systems.
Added 1 hour ago
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Clean Energy Rotation Program (Entry-Level)
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Calgary, AB
- $75,000 to $100,000 CAD / year
- Full-time
Learn directly from experienced developers, engineers and financiers, with a dedicated mentor throughout

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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