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Added 2 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 2 mins ago
Sr. Manager, Cyber Security
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Director, Cyber Security & Infrastructure, the Senior Manager, Cyber Security leads UFA's Cyber Security team and is accountable for the day-to-day delivery and continuous…
Added 2 mins ago
Customer Service and Logistics Manager
Amrize
Mississauga, ON
Join Amrize as a Customer Service and Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a…
Added 16 mins ago
WE
Junior Project Manager
Westpower Equipment Ltd.
Calgary, AB
- Full-time
The Junior Project Manager is responsible for coordinating a portfolio of approximately 30 concurrent manufactured parts orders, from order handoff through engineering, procurement, vendor…
Added 16 mins ago
W
Site Superintendent
W3Global
Halifax, NS
- $120,000 to $150,000 CAD / year
- Full-time
…coordination, site logistics, construction sequencing, and on-time delivery. This role is accountable for ensuring the highest standards of quality and professionalism while fostering a…
Added 16 mins ago
F
Preconstruction Manager
FlatironDragados
Montreal, QC
- Full-time
Are you ready to take the lead in shaping transformative projects from the ground up? As a Preconstruction Manager, you will play a pivotal role in guiding our projects during the pursuit…
Added 16 mins ago
CM
Account Manager
Cyclic Materials
Toronto, ON
- Full-time
…across Arizona and neighboring states, we are seeking an Account Manager to support customer and supplier growth from our Toronto…
Added 16 mins ago
F
Preconstruction Manager
FlatironDragados
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Are you ready to take the lead in shaping transformative projects from the ground up? As a Preconstruction Manager, you will play a pivotal role in guiding our projects during the pursuit…
Added 16 mins ago
S
BIM Modeller - Electrical
SYSTRA
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 31 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
Reporting to the Project Portfolio Manager, the Project Manager plans, coordinates and oversees projects from initiation through commissioning. This role works closely with internal teams,…
Added 31 mins ago
EG
Senior Architect/Project Manager (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
WW+P is seeking a licensed Senior Architect / Project Manager to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 31 mins ago
EG
Senior Architect (Major Aviation Infrastructure)
Egis Group
Toronto, ON
- Full-time
WW+P is seeking Senior Architects to join our Toronto Studio and support the delivery of a major aviation infrastructure project.
Added 46 mins ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
Provide strategic and technical leadership in developing Telecon’s utility engineering capabilities, standards, processes, and delivery model.
Added 46 mins ago
KG
Project Manager - Municipal Infrastructure
KGS Group
Mississauga, ON
- Full-time
As a Project Manager within our Municipal Infrastructure team, you will lead multidisciplinary teams in the planning, design, and delivery of municipal infrastructure projects of varying…
Added 46 mins ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is seeking a is seeking a Project Manager to join our Body in White division. In this role, you will lead projects through the design, manufacturing,…
Added 46 mins ago
TG
Senior Guideway Civil Coordinator
Trillium Guideway Partners
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
The Senior Guideway Civil Coordinator will assist in managing the civil engineering and construction activities related to roads and landscaping within the elevated guideway project. This…
Added 46 mins ago
P&
Gestionnaire de l'approvisionnement strategique / Strategic Sourcing Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Added 46 mins ago
VC
Senior AI Program Manager – Strategic Initiatives, Extendable CONTRACT
VTRAC Consulting Corporation (WBE)
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Professional Background: Minimum of 6 years of experience as a customer-facing Technical or Engineering Program Manager within AI/ML consulting, enterprise technology transformation, or…
Added 46 mins ago
N
Real Estate Program Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 46 mins ago
TT
Senior Project Manager, Civil Construction
TradeBridge Talent Group
Surrey, BC
- Full-time
…in Langley, BC, is recruiting an experienced Senior Project Manager for an established civil construction company in British…
Added 46 mins ago
R
Recycling Auditor
Reconomy
Brampton, ON
- $22.5 CAD / hour
- Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 46 mins ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
…and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls,…
Added 46 mins ago
Health and Safety Manager (GRD)
Price Industries Limited
Winnipeg, MB
…and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls,…
Added 1 hour ago
TG
Station MEP Coordinator
Trillium Guideway Partners
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…identifying potential risks or errors for escalation to the MEP Manager for corrective action. Your role will require close collaboration with other project coordinators (such as…
Added 1 hour ago
CM
Project Control Manager
Cooper Moss Rutland
Canada
- Full-time
We have an exciting opportunity for an experienced and motivated Project Controls Manager to lead and oversee project controls activities across complex projects and programmes. This is an…

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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