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Added 8 mins ago
A
Technology Program Manager
Akkodis
AB · Edmonton, AB
- Contract
Position: Technology Program Manager - Office tower renovation and relocation
Added 8 mins ago
SC
Security Dispatcher - Energy Sector
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- Part-time
Desk duties as needed by Client & Site Ops Manager
Added 8 mins ago
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GV
Lead Project Manager – Grid Automation
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- $110,100 to $165,200 CAD / year
- Full-time
As Lead Project Manager – Grid Automation, you will take ownership of a portfolio of concurrent Grid Automation projects - spanning Protection Relays, Substation & Distribution Automation,…
Added 8 mins ago
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Senior Manager, Indirect Tax
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Added 23 mins ago
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Engineering Manager, Reactor Engineering
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- Full-time
Reporting to the Director of Engineering Services, the Engineering Manager, Reactor Engineering is responsible for the execution and technical leadership of engineering services in support…
Added 23 mins ago
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Senior Civil Engineer/Civil Project Manager
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Competitive regular hourly wage rate for hours worked range between $23.31 - $29.29 and flexible work schedule based on client & staff needs.
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Senior Risk Manager
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- Full-time
An experienced Senior Risk Manager with a minimum of 10 years of post-graduate experience, including at least 5 years dedicated to program and project risk management on large, complex…
Added 23 mins ago
VE
Gestionnaire de Projets Municipal / Project Manager Municipal
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Montreal, QC
- Full-time
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Added 23 mins ago
UH
Patient Care Coordinator
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- Full-time
…resource for the inter-professional teams. The PCC will be reporting to the Spinal Cord Rehab Program Services…
Added 23 mins ago
TP
Business Development Manager - Mining
Trycewell Partners Inc.
Vancouver, BC
- Full-time
…construction and industrial services organization to recruit a Manager, Business Development - Mining. This position can be based in Vancouver, Kamloops or Prince George, British…
Added 23 mins ago
FN
Mortgage Underwriter, Excalibur
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Vancouver, BC
- Full-time
Manager, Residential Underwriting (Excalibur)
Added 23 mins ago
D
Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
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- Full-time
As a Manager, you will lead and deliver complex actuarial engagements for Canadian P&C insurers, reinsurers, captives, and public-sector entities. Your responsibilities will include:
Added 38 mins ago
T
Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
Reporting directly to the Vice President, Resilience Management within Protect Platform, the Senior Manager, Analytics and Insights will provide value-added support to effectively and…
Added 38 mins ago
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Senior Manager, Business Compliance Oversight – TD Asset Management (5767)
TD
Toronto, ON
- Full-time
Reporting to Chief Compliance Officer, TD Asset Management Inc. & AVP, Wealth Compliance, the Senior Manager, Business Compliance Oversight provides compliance advisory and second line…
Added 38 mins ago
T
TDS Operations Analyst II, Client Enablement
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Collaborate with internal stakeholders, including senior leadership and Sales and Trading to review trade settlements, client reporting, and compliance activities and challenges. Act as a…
Added 38 mins ago
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Added 38 mins ago
IT Support Analyst (12 Month Contract)
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Strong understanding of Windows client and server application support
Added 38 mins ago
PA
Compounding Manager - Cosmetics
Permasearch, a TPI Company
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- Full-time
Our client, a leading manufacturer of skincare, and personal care products, is seeking an experienced and hands-on Compounding Manager to oversee its compounding and production operations.
Added 39 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
IFM Investors is a global asset manager, founded and owned by pension funds, with capabilities in infrastructure equity and debt, private equity, private credit, real estate and listed…
Added 39 mins ago
TT
catering service manager
TAAL Tech
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- Full-time
Added 39 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | Water Tech
Montreal, QC
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Reporting to the Project Portfolio Manager, the Project Manager plans, coordinates and oversees projects from initiation through commissioning. This role works closely with internal teams,…
Added 39 mins ago
MG
Civil Construction Project Manager
MCL Group Ltd.
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MCL Group Ltd. is seeking a highly motivated and experienced Civil Earthworks Project Manager to join our team. This position would carry project management expertise to support and lead a…
Added 54 mins ago
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Marketing Specialist
Numeris
Toronto, ON
- Contract
Support the Content Manager in the development, production, and distribution of marketing and communications materials, including email campaigns, webinar invites, and newsletters.

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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