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Added 8 mins ago
W
Shipper/Receiver
Wajax
AB · Rocky View County, AB
- Full-time
Wajax led e-learning, and product training through industry leading manufacturers.
Added 8 mins ago
TD
Lift Truck Operator
The Dufresne Group
Winnipeg, MB
- Full-time
Pick products from racking according to pick lists and ensure proper product placement in racking.
Added 8 mins ago
S
Customer Sales Support Representative
Sandvik
Sudbury, ON · Val-d'Or, QC · Lively
- Full-time
Added 8 mins ago
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Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
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- Full-time
Follow safety procedures and product instructions at all times when using fumigants, pesticides and power spraying equipment, such wearing protective gear guidelines
Added 8 mins ago
SI
Buyer
Snackruptors Inc
Canada
- Other
Ensure timely product deliveries and enforce compliance with purchase contracts.
Added 8 mins ago
CC
Retail Store Manager in Training
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…operations include staff management, customer satisfaction, neat product presentation, inventory management and carrying out seasonal…
Added 8 mins ago
Software Development Engineer, AFT Sortation Material Flow
Amazon
Toronto, ON
…of Amazon that magically turns your click of a button into a product at your door. Amazon Sortation Technologies are a key part of that solution, enabling the flow of inventory into and out…
Added 8 mins ago
KC
Entry Level Technical Sales - Burnaby Office
KEYENCE CANADA INC.
Burnaby, BC
- Full-time
You'll become the trusted product specialist customers turn to for their toughest quality control, reliability, and R&D challenges. KEYENCE's products are highly technical - But don’t worry…
Added 8 mins ago
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Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
Work closely with the Solution Architect, Product Line Management Team, and engineering to craft value-based proposals that map TacCIS capabilities to customer mission objectives.
Added 8 mins ago
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Specialist, Country Study Start Up
AbbVie
Montreal, QC
- Full-time
Complete Investigational Product (IP) release activities and triggering IP shipment.
Added 8 mins ago
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Deal Desk Specialist
Assent
Ottawa, ON
- $70,000 to $75,000 CAD / year
- Full-time
At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and…
Added 8 mins ago
A
Deal Desk Coordinator
Assent
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and…
Added 22 mins ago
TS
TDS Operations Analyst I, Client Enablement
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Toronto, ON
- Full-time
Act as a main inputter for Client Static and SSI Data across multiple TDS Platforms, establishing a deep understanding of end to end product set up
Added 22 mins ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
Act as an SME for Client Static and SSI Data across multiple TDS Platforms, establishing a deep understanding of end to end product set up
Added 22 mins ago
AS
Senior UX Writer
Alquemy Search & Consulting
Vancouver, BC
- Full-time
…expertise with hands-on experience using AI to support content and product development. You will help create and improve AI-assisted workflows, evaluate AI-generated content, and apply your…
Added 22 mins ago
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Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
Added 22 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assess protocol compliance, informed consent, source documentation, data quality, safety reporting, investigational product management, and essential document maintenance.
Added 22 mins ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
This role is in the Platform Organization within the Product Design and Manufacturing Solutions (PDMS) division. We are looking for an experienced Software Engineer to join one of our teams…
Added 22 mins ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Investigational drug administration (PO, SC, IV)+ Instruct Participant on self-administration of Investigational product when applicable (10%),
Added 22 mins ago
GM
Coordonnateur(trice), Ventes et Marketing | Sales & Marketing Coordinator
Grande Maison V (GMV)
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- Full-time
Collaborates with: Sales, Marketing, Product Development, QA, Production, Planning and Logistics.
Added 22 mins ago
DL
Salesforce Data Cloud Developer
Diverse Lynx
Toronto, ON
- Contract
We are seeking an experienced Salesforce Data Cloud Developer to design, implement, and optimize enterprise-scale customer data solutions using Salesforce Data Cloud. The ideal candidate…
Added 22 mins ago
CL
AVP Process Excellence
Canada Life
Toronto, ON
- Full-time
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement,…
Added 22 mins ago
PG
Sales Agronomist
Paterson Grain
Assiniboia, SK
- Full-time
Added 22 mins ago
I
UI/UX Researcher
Intelerad
Canada
- Full-time
…will independently own research activities for one or more product areas, partnering with product managers, developers, and end users to turn complex clinical needs and business goals into…
Added 22 mins ago
LD
Staff Product Designer, Agentic Experiences
Loblaw Digital
Toronto, ON
- Full-time
As Staff Product Designer, Agentic Experiences, you'll help shape that future while strengthening the designers and teams bringing it to life.

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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