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Added 5 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
Lead and coordinate multidisciplinary teams, including engineering, drafting, commissioning and production;
Added 5 mins ago
AG
Geologist II, Exploration
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…underground activities? If you are an experienced mineral exploration professional who excels in geological interpretation, drill program coordination, and exploration targeting, we want…
Added 5 mins ago
TC
Senior Strategic Sourcing Specialist
The CSL Group Inc
Montreal, QC
- Other
Continuous professional development: We invest in your growth with training and advancement opportunities.
Added 5 mins ago
Software Development Engineer, AFT Sortation Material Flow
Amazon
Toronto, ON
Are you ready for a challenge? Would you like to use your engineering or computer science background to optimize and solve complex problem's in Amazon Fulfillment Technologies? Are you…
Added 5 mins ago
H
Electrical Engineer
HDR
Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 5 mins ago
H
Electrical Engineer
HDR
Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 5 mins ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
2–4 years of relevant professional experience in systems engineering or a related technical discipline, with demonstrated experience in requirements development, system design, integration,…
Added 5 mins ago
GD
Junior Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
Academic, co-op, internship or professional experience in systems engineering or a related technical field.
Added 5 mins ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
5+ years of relevant professional experience in systems engineering or a related technical discipline.
Added 5 mins ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions - we are dedicated to cultivating careers. If you seek a purpose-driven career solving…
Added 20 mins ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
Circuit Stream
Ottawa, ON
- $1,650 CAD / week
- Contract
Professional, internship, academic, or substantial project experience in software engineering, data analysis, AI, machine learning, or a closely related field.
Added 20 mins ago
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
Prepares terms of reference for engineering consulting assignments for projects and major studies related to the evaluation, optimization and rehabilitation of all municipal water resources…
Added 20 mins ago
IA
Sr. AI Data Platform Engineer (FinOps Reporting)
IT Accel, Inc.
Toronto, ON
- Full-time
Our client is seeking a data professional with strong experience in data engineering, analytics engineering, BI engineering, financial data analytics, or a related data-focused role. The…
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M
Senior Data Architect
Miratech
Mississauga, ON
- Full-time
Document architecture decisions and trade-offs for engineering and business audiences.
Added 20 mins ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Hands-on professional experience developing production software with AI coding assistants (e.g. Claude Code, Cursor, GitHub Copilot) as part of a daily workflow.
Added 20 mins ago
AP
Operations Analyst - Entry to Mid Level
Abodex Process Systems Private Limited
Canada
- Full-time
Maintain accurate operational data, records, and reporting systems.
Added 20 mins ago
KG
Municipal Engineering Graduate
KGS Group
Mississauga, ON
- Full-time
We are an employee-owned, multidisciplinary engineering consulting firm serving clients across North America and beyond. Our team of engineers, scientists, technologists and support staff…
Added 20 mins ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Coordinate project activities by compiling and distributing relevant information to Engineering, Manufacturing, and other departments.
Added 20 mins ago
MQ
Senior QA Analyst – IVR & Contact Centre Testing
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Miipe is a Canadian-owned consulting firm, founded in 2008, that's redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end…
Added 20 mins ago
M
Senior Civil Designer (Civil 3D)/ Senior Civil Technologist
McElhanney
Kelowna, BC
- Full-time
Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a…
Added 20 mins ago
TT
Junior Civil/Structural Engineer
Tetra Tech
Pickering, ON
- Full-time
…sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the…
Added 20 mins ago
R
GCP Application Support Engineer
Raise
Toronto, ON · North York, ON
- Full-time
…operate and deliver by pairing human ingenuity with agentic systems that scale intelligence across the…
Added 20 mins ago
CM
Mechanical Engineering SME (Subject Matter Expert), Capital Projects
Cyclic Materials
Toronto, ON
- Full-time
The successful candidate will provide technical leadership across mechanical systems including rotating equipment, static equipment, piping, material handling systems, utilities, package…
Added 20 mins ago
ES
Artificial Intelligence Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
Design develop and deploy production grade Machine Learning and Generative AI solutions Build intelligent systems including predictive ML models covering complete model lifecycle management…
Added 20 mins ago
LE
Junior Civil Engineer – Water Resources & Hydrology
LCI Engineering Group
Vancouver, BC
- Full-time
The LCI Group is a boutique forensic hydrological engineering firm providing independent hydrology and hydraulic engineering expertise for rivers, lakes, coastal, and ocean environments. We…

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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