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Added 13 mins ago
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[T4] Technical Program Manager – Marketing Technology (MarTech)
AMISEQ
Toronto, ON
- $60 to $65 CAD / hour
- Contract
We are looking for an experienced Technical Program Manager to join our Program Management Office (PMO) within the Marketing Technology (MarTech) organization.
Added 13 mins ago
DU
Accounts Payable Clerk
Dalhousie University
Halifax, NS
- Full-time
…management, and financial systems and policies. Reporting to the Manager, Accounts Payable the Accounts Payable Clerk plays a key role in ensuring timely, accurate, and compliant processing…
Added 13 mins ago
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Program Manager
Extreme Networks
Toronto, ON
- Full-time
The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software…
Added 28 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 42 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Identify and prioritize initiatives to transform the organization through technology, data valorization, automation, and artificial intelligence. Lead major technology projects and ensure…
Added 42 mins ago
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Sr Advisor Market Price Risk Management
Enbridge
Calgary, AB
- Full-time
Leverage artificial intelligence, automation tools, and advanced analytics to improve market risk modelling, derivative valuation, forecasting, reporting, and identification of optimization…
Added 57 mins ago
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Senior Manager - WM Business Risk
RBC
Toronto, ON
- Full-time
The Senior Manager, Business Risk, provides support to RBC Wealth Management (WM) Canada’s Operational Risk management leadership, by providing expertise, advice and counsel, enhancing…
Added 1 hour ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational…
Added 1 hour ago
LV
EMAIL MARKETING SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Email Marketing Manager, the Email Marketing Specialist contributes to the development, optimization, and performance of La Vie en Rose’s email campaigns to support sales…
Added 1 hour ago
Reporting & Process Analyst
Price Industries Limited
Winnipeg, MB
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Added 1 hour ago
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Planificateur·trice de marchandises // Merchandise Planner
SSENSE
Montreal, QC
- Full-time
…Planner to join our team! Reporting to the Merchandise Planning Manager, you will be the inventory driver, responsible for creating and executing strong brand strategies that optimize…
Added 1 hour ago
VC
Sales Manager / Sales Coach-Trainer, Working Capital
Vault Credit Corporation
Montreal, QC
- Full-time
…checks. It also distributes leads, backs up the Toronto sales manager, helps run the office and its culture, and leads the team when the Director of Sales is…
Added 1 hour ago
CE
Principal Strategic Deal Maker- Sales Executive
Capgemini Engineering
Mississauga, ON
- Full-time
The manager will be responsible for the following key activities:
Added 1 hour ago
CA
Data Engineering & Platforms Manager
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Reporting to the Director of Information Technology, the Manager will have primary responsibility for CATC's Azure SQL data warehouse and the Python, SQL and dbt-based pipelines,…
Added 1 hour ago
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Manager, AML Model Testing
RBC
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
Added 1 hour ago
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Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
…the future of actuarial practice through advanced analytics, automation, and artificial intelligence (AI)-enabled…
Added 1 hour ago
GT
Transformation Release Management Consultant
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $80 CAD / hour
- Contract
…Management Consultant to support a major core banking modernization program. This is a senior-level consulting role focused on coordinating and governing complex software releases across…
Added 2 hours ago
SG
Field Service Engineer
SIG Group
Mississauga, ON
- Full-time
Travel to other locations as required by manager, including Mexico and Canada.
Added 2 hours ago
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Marketing Specialist
Numeris
Toronto, ON
- Contract
Support the Content Manager in the development, production, and distribution of marketing and communications materials, including email campaigns, webinar invites, and newsletters.
Added 2 hours ago
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Maintenance and Reliability Manager
Agropur
Boisbriand, QC
- Full-time
Agropur is looking for a Maintenance and Reliability Manager to join its new automated distribution centre in Boisbriand.
Added 2 hours ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 2 hours ago
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Applied AI Test Engineer - Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
…live AI systems, catch hallucinations, and ship resilient test…
Added 2 hours ago
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Data Science Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
Working alongside data scientists, ML engineers, and data engineers under the guidance of the Senior Manager of Data Science, you will build and ship the developer tools and observability…
Added 2 hours ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 2 hours ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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