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Added 1 min ago
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Sales Manager – US Market (Montréal)
Dayuse
Montreal, QC
- $90,000 to $125,000 CAD / year
- Contract
You'll join our Sales / Business Development team in Montréal - the spearhead of Dayuse's international expansion. You'll work shoulder-to-shoulder with other hunters, SDRs/BDRs, Account…
Added 1 min ago
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Director Business Development, Optimization - Power Producers
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Lead proposal development with support from our team of solution engineers, finance, energy markets, technology, and other professionals to deliver valuable business solutions for our…
Added 16 mins ago
TR
Data Developer III
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $107,000 to $132,000 CAD / year
- Full-time
Reporting to the Lead, the Senior Data Developer is responsible for supporting the development of reliable site data that enables Operations performance reporting and analytics.
Added 16 mins ago
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Store Manager - Southcentre Mall
Pandora
Calgary, AB
- Full-time
…sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales…
Added 16 mins ago
Nurse 3 - Crisis Stabilization Unit - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the CSU Clinical Team Leader, and in collaboration with the Crisis Unit Practitioner and Crisis Workers, the incumbent is responsible for providing…
Added 16 mins ago
Chef-fe d'équipe (Troisiéme Clé) - Anjou
Nestle Operational Services Worldwide SA
Montreal, QC
We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acti
Added 17 mins ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
We are seeking an experienced Senior Software Engineer to join our Service Enablement organization as a technical leader and change-maker. In this role, you will lead a team of software…
Added 32 mins ago
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Material Handler
Napoleon
Barrie, ON
- Full-time
At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:
Added 32 mins ago
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Manager - Software Development
MDA
Brampton, ON
- Full-time
Working with team leads, technical staff, and program leadership, the Manager, Software Engineering, supports employees’ professional development and career growth, strengthens engineering…
Added 32 mins ago
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Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
…population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team,…
Added 32 mins ago
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Quality Area Team Lead
STELIA Aerospace North America
Lunenburg, NS
- Full-time
The Quality Area Team Leader is responsible for leading and coordinating Quality Control activities throughout our facility to ensure compliance with customer, regulatory, engineering and…
Added 32 mins ago
RE
Director Business Development, Optimization - Power Producers
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Lead proposal development with support from our team of solution engineers, finance, energy markets, technology, and other professionals to deliver valuable business solutions for our…
Added 32 mins ago
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Manager, Actuarial Insurance Solutions (AIS) - Property & Casualty
Deloitte
Toronto, ON
- Full-time
Serve as a technical leader on insurance audit and assurance engagements, including independent reviews of provisions/reserves, models, methodologies, assumptions, and governance frameworks.
Added 32 mins ago
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Spécialiste Support Applicatif/Application Support Specialist
ALTEN Canada
Montreal, QC
- Full-time
As a global leader in engineering and IT consulting with over 58,000 consultants worldwide, ALTEN Group has been optimizing companies' technological performance for over 30 years.
Added 32 mins ago
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Embedded C++ Software Engineer
Vertage
ON · Ontario, Canada
- Contract
We are seeking an experienced Embedded C++ Software Engineer to join a high-performing Infotainment BSP (Board Support Package) Team. This team is responsible for developing and maintaining…
Added 32 mins ago
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Human Resources Manager
Lumentis
Belleville, ON
- Full-time
…successful candidate will be a collaborative and results-driven leader with a passion for employee engagement, talent development, workplace safety, and continuous improvement in a dynamic…
Added 32 mins ago
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Production Engineer
Evertz
Burlington, ON
- Full-time
Validate hardware, firmware and software releases from the development teams
Added 46 mins ago
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Software Engineer II
TD
Toronto, ON · Montreal, QC
- Full-time
The TD Insurance Digital Platform is looking for a Software Engineer to join the MyInsurance development team. As a Software Engineer, the candidate will be a key contributor to…
Added 47 mins ago
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Director Product Line Management Optical Engines
Adtran
Ottawa, ON
- Full-time
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the…
Added 47 mins ago
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5747 - Seasonal Sales Help
Lids
Oshawa, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 47 mins ago
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7703 - Seasonal Sales Help
Lids
Markham, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 47 mins ago
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5767 - Seasonal Sales Help
Lids
Peterborough, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 47 mins ago
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5729 - Seasonal Sales Help
Lids
Barrie, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 47 mins ago
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5718 - Seasonal Sales Help
Lids
Newmarket, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 47 mins ago
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5726 - Seasonal Sales Help
Lids
Sudbury, ON · Greater Sudbury, ON
- $17.95 USD / hour
- Temporary
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…

Randstad Digital

Engagement Delivery Manager

Toronto, ON, Canada

$104,800 to $154,800 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $104,800 to $154,800 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of experience in software project or service delivery, including managing client-facing engagements.
Posting language: English
Posted: Nov 4, 2026

Original job description

As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and customer-driven. You will be invested in providing an excellent customer experience through Randstad Digital’s wide array of offerings, from talent-driven solutions to technology solutions. This position is an accelerated path to a career in professional services and you’ll be reporting to the North-American Delivery.

What you get to do:

Service Delivery Oversight

Deliver services on time, within scope, and to quality standards.
Monitor service performance against SLAs, KPIs, and contracts.
Address service issues, escalations, and incidents proactively, taking ultimate accountability for the success of active engagements.

Client Relationship Management

Serve as the primary client contact for service delivery, successfully navigating pressure and managing expectations.
Build trusted relationships to understand client needs and ensure satisfaction.
Conduct regular service reviews and provide performance reports.
Manage a portfolio of up to 5 clients.

Cross-Functional Sales & Recruitment Support

Provide cross-functional support to internal sales and recruiters across the full lifecycle, including administrative backup and client-facing assistance.
Identify new opportunity insights across industry verticals to elevate overall client satisfaction.

Operational Governance

Oversee daily operations and coordinate technical, support, and project teams.
Navigate a blend of startup flexibility and large enterprise processes, bringing a builder mentality to institute functional change without relying on rigid corporate templates.
Ensure compliance with policies, security, and regulations.
Drive continuous improvement in service delivery.

Team & Resource Management

Manage delivery teams: onboarding, training, and performance.
Align resources to projects and engagements.
Support workforce planning and capacity management.
Oversee up to 30-35 resources within active engagements.

Financial & Contract Management

Track service budgets, cost efficiency, and profitability to steer and protect revenue for deployed teams.
Manage contract scope, renewals, and change orders.
Identify upsell and new service opportunities.

Continuous Improvement & Innovation

Drive initiatives to improve service quality, efficiency, and client value.
Lead service improvement plans and root cause analysis.
Recommend and implement tools/automation for better service management.

What you need to bring:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration.
Certifications like PMP, Scrum Master (CSM), or SAFe are strong assets.
5+ years of experience in software project or service delivery, including managing client-facing engagements.
5+ years in a professional services or consulting environment, preferably with custom software delivery.
Demonstrated success in delivering complex software solutions (web/mobile/cloud-based), either fixed-bid or time & materials.
Experience managing multiple concurrent projects or client portfolios, including cross-functional teams.
Familiarity with Agile and hybrid delivery models, including working with product owners and scrum teams.
Understanding of software development life cycle (SDLC), DevOps, and CI/CD practices.
Familiarity with modern technology practices (e.g., React, Node.js, Java/.NET, Python, cloud-native architectures) and exposure to cloud platforms such as Azure, AWS, or GCP.
Ability to translate business requirements into delivery plans, and manage scope, timelines, and risk.
Skilled in using tools like JIRA, Azure DevOps, Confluence, MS Project, or similar for project tracking and reporting.

Soft Skills:

Exceptional client management and stakeholder communication skills
Strong business acumen
Strong problem-solving and conflict resolution abilities
Capable of navigating cross-functional teams (developers, QA, architects, UX, DevOps, etc.)
Demonstrated ability to negotiate scope, manage change control, and drive account growth
Comfortable balancing delivery quality, client satisfaction, and profitability
Exceptional communication skills in English. Bilingual with French a plus.

What’s in it for you:

Hybrid work environment
Competitive base salary and bonus plan
Wellness spending account and an ergonomic reimbursement program to equip your home office
3 weeks (15 days) paid vacation in your first 12 months plus additional care days
Work in a fast-paced atmosphere, where every day is different and the challenges are varied
The chance to progress within an authentic, supportive and growing organization
A collaborative and participative leadership style

This is a hybrid attendance role. It is required that you attend an office at your manager's discretion pursuant to Randstad's hybrid and remote work policies. You may also be required to travel to attend in-person events, including but not limited to training, meetings and retreats. Some of this travel may involve interprovincial and international trips.

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More about this job

Responsibilities

Oversee client-facing software service engagements, ensuring delivery meets scope, schedule, quality, contractual, and financial targets while managing client relationships and escalations. Coordinate delivery teams and resources, support sales and recruitment, maintain operational governance, and drive service improvements and account growth.

Requirements

Requires a bachelor’s degree in a relevant technical or business field and at least five years of software project or service delivery experience in professional services or consulting. Candidates should have experience with complex software engagements, Agile or hybrid delivery, SDLC, DevOps and CI/CD, cloud platforms, project tracking tools, and strong client, communication, and business skills; PMP, Scrum Master, or SAFe certifications are assets.

Skills

Service Delivery Management
Project Management
Agile Delivery
Stakeholder Communication
Team Management
Resource Planning
Budget Management
Contract Management
Scope Management
Risk Management
Continuous Improvement
DevOps
CI/CD
Conflict Resolution

Benefits

Competitive Base Salary
Bonus Plan
Wellness Spending Account
15 Days Paid Vacation
Additional Care Days
Hybrid Work Environment
Career Progression Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Professional Services
Service Delivery
Software Project Delivery
Custom Software Delivery
Agile
Hybrid Delivery Models
SDLC
DevOps
CI/CD
React
Node.js
Java
.NET
Python
Cloud-Native Architectures
Azure
AWS
GCP
JIRA
Azure DevOps
Confluence
MS Project
PMP
Certified ScrumMaster
SAFe
SLAs
KPIs
Contract Management
Resource Planning

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