IT Business Analyst

Job Description

We are seeking an experienced and delivery-focused Business Analyst IV for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key business analysis, process design, and systems evaluation capacity, specializing in supporting complex credit card transformation initiatives.

Operating within a hybrid model in Toronto, you will collaborate closely with Product, Technology, Architecture, and Operations teams to translate strategic business objectives into detailed functional specifications, business rules, and future-state process flows. You will analyze account processing, authorization, terms, and features within the TSYS/FIS TS2 platform, assessing downstream impacts across the broader payments and card servicing ecosystem. This position demands a seasoned business analyst with strong financial services tenure, deep hands-on expertise in TS2 options, robust gap analysis capabilities, and exceptional stakeholder facilitation skills to guide solutions seamlessly through implementation.

Location: Toronto, ON

Assignment Type: Hybrid (4 days onsite per week)

Contract Duration: 12-month contract (with extension and conversion potential)

Advantages

• High-Impact Scope: Lead core requirements and solution design for a high-priority enterprise credit card transformation program.
• Specialized TS2 Depth: Leverage and expand significant hands-on expertise with TSYS/FIS TS2 configurations and platform options.
• Career Growth: 12-month engagement with strong possibilities for extension or permanent conversion based on performance and business needs.
• Collaborative Environment: Partner with multidisciplinary teams across product, engineering, and operations within a leading financial institution.
• Responsibilities
• Lead comprehensive business and systems analysis across complex card modernization workstreams.
• Partner with Product, Technology, Architecture, and Operations stakeholders to elicit, define, and document business and functional requirements.
• Facilitate interactive working sessions to translate business needs into detailed process maps, swimlane diagrams, business rules, and acceptance criteria.
• Analyze TSYS/FIS TS2 configurations and system options, with a specific focus on authorizations, terms, and account features.
• Evaluate product, account servicing, and transaction processing impacts across the broader enterprise credit card ecosystem.
• Conduct gap analysis, identify system dependencies, document key assumptions, and manage risks, issues, and architectural decisions.
• Collaborate with engineering and architecture teams to support solution design, test planning, implementation scheduling, and defect resolution.
• Participate actively in Agile delivery ceremonies, contributing to backlog grooming, user story authoring, and acceptance criteria refinement.
• Maintain traceability matrices and author clear, structured documentation accessible to both business and technical audiences.

Qualifications

• Financial Institution Experience: Minimum 5 years of dedicated professional experience as a Business Analyst within a bank or enterprise financial institution.
• TSYS/FIS TS2 Expertise: Significant, hands-on experience working directly with TSYS/FIS TS2, including in-depth knowledge of TS2 Options (specifically Authorization, Terms, and Features).
• Credit Card Domain Knowledge: Strong understanding of end-to-end credit card products, account lifecycle processing, authorizations, and operational servicing.
• Requirements & Solution Design: Proven track record leading requirements gathering, business process mapping, gap analysis, and solution design across large project and program delivery environments.
• Education: Post-secondary degree or diploma in any relevant field (or equivalent practical work experience).
• Preferred Technical Assets & Certifications
• Tooling: Practical experience with Jira and Confluence for agile backlog management and collaborative documentation.
• Professional Certifications: Recognized industry designations such as CBAP, CCBA, PMI-PBA, PMP, PMI-ACP, or equivalent business analysis and agile certifications are considered an asset.

Soft Skills & Delivery Attributes

• Stakeholder Management: Exceptional interpersonal, negotiation, and facilitation skills to align priorities across cross-functional internal partner groups.
• Team Collaboration: Strong team-oriented mindset with the ability to navigate complex organizational structures and deliver within established project timelines.
• Communication: Superior verbal and written communication skills to articulate intricate technical card processing concepts in concise business terms.