ServiceNow Business Analyst
- Toronto, ON, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Role: ServiceNow Business Analyst
Duration: 6+ Months Contract
Location: Toronto, ON --- HYBRID
****************************************************************************************************
Candidates MUST be located in Toronto, ON / GTA --- This is a HYBRID Role --- 3 days a week work from office
****************************************************************************************************
Seniority Level - 5- 10 Years (Intermediate - Senior)
Required Skills:
- Process flow diagrams (AS-IS / TO-BE)
- Asset Management - SAM / HAM
- Communication and training materials for end-users and support teams
- Detailed business requirement documents (BRDs) and user stories with acceptance criteria
- ServiceNow SAM Pro Experience - MUST Have
- Executive dashboards highlighting status, risks, and mitigation plans
- Certified System Administrator (CSA)
- Product roadmap and vision
- ITSM/ITOM implementations
- UAT plans and support for test case execution
- SAM - Software Asset Management
- Lessons learned and post-implementation feedback summary
- ServiceNow Business Analyst
- Sprint backlog and feature traceability matrix
- HAM - Hardware Asset Management
This posting is for existing / upcoming vacancies.
*******Interested candidates can also send their resume to sohil.jivani@randstaddigital.com
More about this job
Responsibilities
Develop process flow diagrams, detailed business requirements, user stories, acceptance criteria, and product roadmaps for ServiceNow asset management initiatives. Support ITSM/ITOM implementations, UAT planning and execution, executive status reporting, end-user training, and post-implementation reviews.
Requirements
Candidates must be located in Toronto, ON or the Greater Toronto Area and work from the office three days per week. The role requires 5–10 years of experience, ServiceNow SAM Pro experience, and a Certified System Administrator credential.
Skills
- ServiceNow SAM Pro
- Software Asset Management
- Hardware Asset Management
- Process Flow Diagrams
- User Stories
- Acceptance Criteria
- Executive Dashboards
- Product Roadmaps
- ITSM Implementations
- ITOM Implementations
- User Acceptance Testing
- Sprint Backlogs
- Feature Traceability
- Communication and Training Materials
- Certified System Administrator
Visa sponsorship
Not detected in the job text
Hiring contact
Sohil Jivani
Hiring contact email
sohil.jivani@randstaddigital.com
Categories
- Technology
- Software
- Consulting
- Management & Leadership
Keywords
- ServiceNow
- ServiceNow SAM Pro
- Software Asset Management
- Hardware Asset Management
- SAM
- HAM
- ITSM
- ITOM
- Certified System Administrator
- CSA
- Process Flow Diagrams
- As-Is
- To-Be
- User Stories
- Acceptance Criteria
- Executive Dashboards
- Product Roadmap
- User Acceptance Testing
- Test Case Execution
- Sprint Backlog
- Feature Traceability Matrix
- End-User Training
- Post-Implementation Feedback
- Risk Mitigation