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Added 3 days ago
Director of People and Culture
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Toronto, ON
Full-time
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Associate Director, North American Investment Manager Research
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Specialist, Privacy
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Ottawa, ON
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Manager, Vendor Risk Management
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Senior Manager, Global Operations AI
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Senior Sales Manager
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Growth and Retention Delivery Lead
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Customer Experience Lead
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Education Reimbursement Program to invest in your education and career growth.
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Manager Patient Access & Community Transition
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Surrey, BC
$55.25 to $79.42 CAD / hour
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We are currently hiring for a Permanent Full-Time Manager, Patient Access & Community Transition, to work as a key member with our Leadership team.
Added 4 days ago
TD Insurance Private Client Advice Intern/Co-op (Winter 2027)
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…career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and…
Added 5 days ago
Human Resources Generalist
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Added 26 days ago
Service Manager
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Dilawri Group of Companies is seeking an experienced Service Manager to lead the day‑to‑day operations, workflow, and profitability of the Service Department. Reporting to the General…
Added 18 days ago
Associate Client Advocate (Account Manager) - Natural Resources
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The ACA develops strong client relationships, supports retention and growth of existing business, contributes to strategic planning, and collaborates across WTW resources to deliver…
Added 4 days ago
Program Specialist
Randstad Enterprise
Canada
Full-time
● Supplier and hiring manager engagement activities
Added 5 days ago
Environmental Compliance Analyst (12-month contract)
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Randstad Enterprise

Program Specialist

Canada

Pay: The pay salary for this position range is $55,000 to $65,000.
Job type: Full-time
Experience: ● 1+ years of hands-on experience within a Vendor Neutral Managed Service Provider (MSP), Vendor Management System (VMS) administration,
Posting language: English
Posted: Sep 16, 2026

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Original job description

MSP Specialist

As an MSP Specialist, you will serve as the engine driving the day-to-day execution, administration, and operational support for our enterprise Managed Service Provider (MSP) programs and strategic client partnerships. In this high-visibility role, you will bridge the gap between clients, vendor partners, and contingent workers to ensure seamless, compliant, and cost-effective workforce operations. Success is directly measured by operational speed, accuracy, and client satisfaction; therefore, successful candidates must be process-driven, possess a strong service mindset, and demonstrate superior communication skills. Your ultimate focus will be on delivering outstanding customer service with a relentless attention to detail, consistency, and accuracy.

Responsibilities:

Supplier and hiring manager engagement activities

Interview scheduling and meeting coordination support

Fulfillment process compliance and Vendor Management System administration

Pre-employment onboarding support and tracking for Suppliers

Critical thinking, problem solving, resourcefulness and excellent customer service

Timely response to all client and supplier calls and/or communications

Create process improvements/recommendations as needed

Other duties as assigned

Education:

Bachelor’s degree in Human Resources, Procurement, or an equivalent discipline is highly preferred.

Work Experience:

1+ years of hands-on experience within a Vendor Neutral Managed Service Provider (MSP), Vendor Management System (VMS) administration,

Agency staffing recruitment, or contingent workforce operations.

Knowledge, Skills, and Abilities:

VMS & Enterprise Tech Mastery: Direct experience navigating and managing workflows within tier-one VMS platforms specifically SAP Fieldglass, Beeline, Coupa/Workday, or IQNavigator.
Office & Productivity Tools: Advanced proficiency in both Microsoft Office 365 (Excel, Word, Outlook, Teams) and Google Workspace (Sheets, Docs, Slides, Drive) for fast-paced async collaboration and document management.
Data Literacy & Analysis: Intermediate-to-advanced Excel/Google Sheets capabilities (e.g., VLOOKUPs/XLOOKUPs, Pivot Tables, conditional formatting, data validation) to audit bill rates, track headcount, and reconcile timecards.
Process Discipline & Audit Rigor: Exceptional organizational habits with relentless attention to detail - catching compliance gaps, rate-card discrepancies, or worker paperwork errors before they reach the client.
Communication & Stakeholder Management: Clear, professional written and verbal skills to manage relationships across a three-way matrix: client hiring managers, staffing supplier reps, and internal account leaders.
Problem-Solving Under Pressure: Ability to prioritize and execute across high-volume daily request queues (requisitions, onboarding tickets, extensions, offboarding) while maintaining tight SLA deadlines.
Customer Focus & Service Excellence: Strong customer focus and customer service skills, dedicated to delivering an outstanding and proactive experience to all partners.
Interpersonal & Multilevel Collaboration: Possess strong interpersonal skills with the proven ability to interact and communicate confidently with all levels of staff and management.
Judgment & Adaptability: Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
Continuous System Improvement: Detail-oriented with a profound concern for quality, demonstrated by continually initiating and recommending system and process improvements.
Critical Thinking & Analytics: Demonstrates strong critical thinking, analytical, and problem-solving abilities to effectively evaluate complex scenarios and drive solutions.
Autonomy & Results Orientation: Highly results-oriented with the strong time-management skills required to work collaboratively as a team or independently with minimal supervision.

What’s in it for you:

Largest agency in Canada and the second largest in the world
Randstad has won the award for “Best Employer of the Year”, several years in a row.
Substantial growth opportunities into leadership roles and into other divisions.
80% of managers were promoted from within
Comprehensive and very generous benefits package
3 weeks’ vacation; 4 weeks after 2 years of service
Generous and competitive salaries
Randstad encourages and promotes women into leadership roles
Volunteer opportunities
Social events and trip giveaways
Generous bonus plans
Up to 5% RRSP matching after 3 months
Stock Option plans from day 1
EAP Program (Free telephone counselling)
Supportive and friendly managers and co-workers

The pay salary for this position range is $55,000 to $65,000.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

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More about this job

Responsibilities

The Program Specialist manages day-to-day execution and operational support for MSP programs, acting as a liaison between clients, vendors, and contingent workers. Responsibilities include ensuring compliance, managing VMS administration, and providing onboarding support while maintaining high service standards.

Requirements

Candidates should have at least 1 year of experience in MSP, VMS administration, or staffing operations. A bachelor's degree in Human Resources or a related field is highly preferred, along with proficiency in VMS platforms and Microsoft Office/Google Workspace.

Skills

MSP
VMS
SAP Fieldglass
Beeline
Coupa
Workday
IQNavigator
Microsoft Office 365
Google Workspace
Excel
Data analysis
Communication
Customer service
Problem solving
Compliance
Stakeholder management

Benefits

Vacation
RRSP matching
Stock option plans
EAP program
Growth opportunities
Volunteer opportunities
Social events

Visa sponsorship

Not detected in the job text

Keywords

MSP
VMS
SAP Fieldglass
Beeline
Coupa
Workday
IQNavigator
Human Resources
Staffing
Recruitment
Contingent workforce
Onboarding
Compliance
Data analysis
VLOOKUP
Pivot tables
Stakeholder management
SLA
Procurement
Process improvement
Customer service
Microsoft Office 365
Google Workspace
Excel
Google Sheets

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