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Added 1 day ago
Intermediate Specialist, Academic Advising
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
Liaison: Design and organize a series of welcoming and onboarding activities so that students can adapt well and thrive in their academic programs; take part in these activities. Establish…
Added 1 day ago
Client Service Associate, Wealth Management - Georgetown, ON
The Canada Life Assurance Company
Georgetown, ON
…comprehensive wealth management. At IPC, the Client Experience Specialist role is designed to support both Advisors and clients…
Added 4 days ago
Bilingual Microsoft 365 & Digital Adoption Specialist
Special Olympics Canada
Toronto, ON
$68,000 to $80,000 CAD / year
Contract
…digital workplace best practices. Across various projects, the Intermediate Microsoft 365 & User Adoption Specialist will contribute to digital transformation initiatives, cybersecurity…
Added 4 days ago
Talent Acquisition Specialist
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Position Title: Talent Acquisition Specialist
Added 6 days ago
Graduate Program Administrator, Mechanical and Manufacturing Engineering
University of Calgary
Calgary, AB
Full-time
Coordinate new student orientation and onboarding.
Added 6 days ago
Intermediate Customer Onboarding Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager…
Added 6 days ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
As a long-standing partner of Haworth, CTI has been recognized with the “Best in Class” award, reflecting strength in customer experience, operational excellence, and overall market…
Added 6 days ago
Recruitment Specialist
IS2 Workforce Solutions
Delta, BC
Full-time
We’re looking for a driven, results-oriented Recruitment Specialist to join the IS2 Workforce Solutions team in Delta, BC. If you’re someone who thrives in a fast-paced environment, enjoys…
Added 7 days ago
Wellness WHS Specialist
Amazon
Calgary, AB
…support these goals, Amazon is seeking an experienced Wellness Specialist to join our team. In this role, you will be a part of the local WHS team and will lead both onsite injury…
Added 8 days ago
Wellness WHS Specialist
Amazon
AB · Parkland County, Alberta
…support these goals, Amazon is seeking an experienced Wellness Specialist to join our team. In this role, you will be a part of the local WHS team and will lead both onsite injury…
Added 11 days ago
Quality Assurance Specialist (Hybrid)
Boldr
Toronto, ON
$58,800 to $70,560 CAD / year
Full-time
As a Quality Assurance Specialist, you will be supporting various strategic business unit (SBU) teams and leadership to assess and ensure quality of work and client compliance are achieved.…
Added 11 days ago
Quality Assurance Specialist (Hybrid)
Boldr
Remote, Canada
$58,800 to $70,560 CAD / year
Full-time · Remote
As a Quality Assurance Specialist, you will be supporting various strategic business unit (SBU) teams and leadership to assess and ensure quality of work and client compliance are achieved.…
Added 12 days ago
Functional Consultant - CRM
Frequency Foundry
Calgary, AB
Full-time
This is a full-time, intermediate-level Functional Consultant role within our Customer Onboarding group. The successful candidate will be a key contributor on greymatter and Signal…
Added 13 days ago
Client Service Associate, Wealth Management - Aurora, ON
The Canada Life Assurance Company
Toronto, ON
…comprehensive wealth management. At IPC, the Client Experience Specialist role is designed to support both Advisors and clients…
Added 1 month ago
Collections Analyst
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
Reporting to the National Credit & Collections Manager, the Senior Collection Specialist is responsible for performing customer interactions and follow-ups that ensure payments are received…
Added 13 days ago
Workplace Experience Support Specialist
RSM Canada
Vancouver, BC
Full-time
Visitor management and reception activities ensuring quality customer service
Added 14 days ago
Workplace Experience Support Specialist
RSM US LLP
Vancouver, BC
Full-time
Visitor management and reception activities ensuring quality customer service
Added 1 month ago
Bilingual Talent Acquisition Specialist***Spécialiste bilingue en acquisition de talents
Aliaxis
California, ON · CA - IDS - Office
Full-time
Spécialiste bilingue en acquisition de talents (français-anglais)*** Bilingual Talent Acquisition Specialist
Added 26 days ago
Temporary Sales & Artistry Coordinator - Western Canada (Alberta)
Charlotte Tilbury
Edmonton, AB
$40 to $45 CAD / hour
…exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand…
Added 27 days ago
IT Systems & Support Specialist
Basecamp
Calgary, AB · Canmore, AB
Full-time
We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our Calgary and Canmore offices and hospitality properties, while also…
Added 1 month ago
Customer Solutions Specialist
GeoLOGIC Systems Limited
Calgary, AB
We're growing and looking for a Customer Solutions Specialist to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You…
Added 1 month ago
Tournament Specialist, Sensplex Facilities
Ottawa Senators
Ottawa, ON
Full-time
The Tournament Specialist supports the planning, execution, and continuous improvement of all tournaments operated at CSMI managed facilities, including the Bell Sensplex, Cavanagh…
Added 1 month ago
Inside Sales Representative
Trail Appliances BC
Vancouver, BC · Greater Vancouver, BC
Full-time
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent…
Added 1 month ago
Customs Regulatory Compliance Consultant
Omnitrans inc.
Fredericton, NB · Toronto, ON · Gatineau, QC · Montreal, QC · Sherbrooke, QC · Trois-Rivières, QC · QC
…your day-to-day, and where you have a direct impact on the customer experience, you are at the right place…
Added 1 month ago
Wellness WHS Specialist
Amazon
Rocky View No 44, AB · Rocky View County, Alberta
…support these goals, Amazon is seeking an experienced Wellness Specialist to join our team. In this role, you will be a part of the local WHS team and will lead both onsite injury…

Closed listing

Randstad Enterprise

Program Specialist

Canada

Pay: The pay salary for this position range is $55,000 to $65,000.
Job type: Full-time
Experience: ● 1+ years of hands-on experience within a Vendor Neutral Managed Service Provider (MSP), Vendor Management System (VMS) administration,
Posting language: English
Posted: Sep 16, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

MSP Specialist

As an MSP Specialist, you will serve as the engine driving the day-to-day execution, administration, and operational support for our enterprise Managed Service Provider (MSP) programs and strategic client partnerships. In this high-visibility role, you will bridge the gap between clients, vendor partners, and contingent workers to ensure seamless, compliant, and cost-effective workforce operations. Success is directly measured by operational speed, accuracy, and client satisfaction; therefore, successful candidates must be process-driven, possess a strong service mindset, and demonstrate superior communication skills. Your ultimate focus will be on delivering outstanding customer service with a relentless attention to detail, consistency, and accuracy.

Responsibilities:

Supplier and hiring manager engagement activities

Interview scheduling and meeting coordination support

Fulfillment process compliance and Vendor Management System administration

Pre-employment onboarding support and tracking for Suppliers

Critical thinking, problem solving, resourcefulness and excellent customer service

Timely response to all client and supplier calls and/or communications

Create process improvements/recommendations as needed

Other duties as assigned

Education:

Bachelor’s degree in Human Resources, Procurement, or an equivalent discipline is highly preferred.

Work Experience:

1+ years of hands-on experience within a Vendor Neutral Managed Service Provider (MSP), Vendor Management System (VMS) administration,

Agency staffing recruitment, or contingent workforce operations.

Knowledge, Skills, and Abilities:

VMS & Enterprise Tech Mastery: Direct experience navigating and managing workflows within tier-one VMS platforms specifically SAP Fieldglass, Beeline, Coupa/Workday, or IQNavigator.
Office & Productivity Tools: Advanced proficiency in both Microsoft Office 365 (Excel, Word, Outlook, Teams) and Google Workspace (Sheets, Docs, Slides, Drive) for fast-paced async collaboration and document management.
Data Literacy & Analysis: Intermediate-to-advanced Excel/Google Sheets capabilities (e.g., VLOOKUPs/XLOOKUPs, Pivot Tables, conditional formatting, data validation) to audit bill rates, track headcount, and reconcile timecards.
Process Discipline & Audit Rigor: Exceptional organizational habits with relentless attention to detail - catching compliance gaps, rate-card discrepancies, or worker paperwork errors before they reach the client.
Communication & Stakeholder Management: Clear, professional written and verbal skills to manage relationships across a three-way matrix: client hiring managers, staffing supplier reps, and internal account leaders.
Problem-Solving Under Pressure: Ability to prioritize and execute across high-volume daily request queues (requisitions, onboarding tickets, extensions, offboarding) while maintaining tight SLA deadlines.
Customer Focus & Service Excellence: Strong customer focus and customer service skills, dedicated to delivering an outstanding and proactive experience to all partners.
Interpersonal & Multilevel Collaboration: Possess strong interpersonal skills with the proven ability to interact and communicate confidently with all levels of staff and management.
Judgment & Adaptability: Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
Continuous System Improvement: Detail-oriented with a profound concern for quality, demonstrated by continually initiating and recommending system and process improvements.
Critical Thinking & Analytics: Demonstrates strong critical thinking, analytical, and problem-solving abilities to effectively evaluate complex scenarios and drive solutions.
Autonomy & Results Orientation: Highly results-oriented with the strong time-management skills required to work collaboratively as a team or independently with minimal supervision.

What’s in it for you:

Largest agency in Canada and the second largest in the world
Randstad has won the award for “Best Employer of the Year”, several years in a row.
Substantial growth opportunities into leadership roles and into other divisions.
80% of managers were promoted from within
Comprehensive and very generous benefits package
3 weeks’ vacation; 4 weeks after 2 years of service
Generous and competitive salaries
Randstad encourages and promotes women into leadership roles
Volunteer opportunities
Social events and trip giveaways
Generous bonus plans
Up to 5% RRSP matching after 3 months
Stock Option plans from day 1
EAP Program (Free telephone counselling)
Supportive and friendly managers and co-workers

The pay salary for this position range is $55,000 to $65,000.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

About employer

More about this job

Responsibilities

The Program Specialist manages day-to-day execution and operational support for MSP programs, acting as a liaison between clients, vendors, and contingent workers. Responsibilities include ensuring compliance, managing VMS administration, and providing onboarding support while maintaining high service standards.

Requirements

Candidates should have at least 1 year of experience in MSP, VMS administration, or staffing operations. A bachelor's degree in Human Resources or a related field is highly preferred, along with proficiency in VMS platforms and Microsoft Office/Google Workspace.

Skills

MSP
VMS
SAP Fieldglass
Beeline
Coupa
Workday
IQNavigator
Microsoft Office 365
Google Workspace
Excel
Data analysis
Communication
Customer service
Problem solving
Compliance
Stakeholder management

Benefits

Vacation
RRSP matching
Stock option plans
EAP program
Growth opportunities
Volunteer opportunities
Social events

Visa sponsorship

Not detected in the job text

Keywords

MSP
VMS
SAP Fieldglass
Beeline
Coupa
Workday
IQNavigator
Human Resources
Staffing
Recruitment
Contingent workforce
Onboarding
Compliance
Data analysis
VLOOKUP
Pivot tables
Stakeholder management
SLA
Procurement
Process improvement
Customer service
Microsoft Office 365
Google Workspace
Excel
Google Sheets

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