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Added 13 mins ago
PL
Director of Advocacy - Neighborhood Legal Services
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- Volunteer
The Director of Advocacy is a senior leadership position responsible for ensuring the delivery of high-quality, client-centered legal services throughout the organization. Working closely…
Added 13 mins ago
FH
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Added 28 mins ago
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Added 4 hours ago
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Range Group - Job Postings

Sales Director, Asia Pacific (Internal)

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline: Tuesday, Oct 13, 2027

Job Description

The Director, Sales is responsible for leading, managing, and motivating their team of Destination Experts to ensure the team is delivering desired results in their dedicated region. Working closely with the Regional Vice-Presidents and, the Director, Sales will have direct impact on uniting the team under a shared vision; committed to inspiring and supporting others.

Sales Management

Achieve KPI’s for assigned team in the areas of; Sales per Passenger, Close Rate, Net Promoter Score and Margin Management
Ensure consistent implementation of our sales processes for optimum performance
Resolve any escalated client concerns or complaints pre-trip or during trip beyond Destination Expert and through immediate communications with appropriate parties
Partner with the Workforce Management Team on scheduling strategies, time off requests, inbox management, facilitation of huddles
Manage the team’s ability to provide the highest level of service throughout the customer life cycle

Talent Management

Lead by example. Develop the Sales Team (Destination Leads, Sales Leads, Destination Experts) by training, motivating, coaching and managing performance whilst creating and maintaining a cohesive team environment
Track, monitor and respond to individual team member metrics and overall regional team performance metrics (sales queue, follow ups, timeliness of response, margins, NPS etc.)
Facilitate 1:1’s, goal setting and year-end performance discussions with direct reports
Conduct monthly and quarterly performance check-ins with assigned sales team members or as required
Monitor staffing levels to ensure appropriate coverage and participate in the recruitment of new hires to the team (in conjunction with the Regional VPs)
Work with the Learning & Development Team to ensure training materials and resources are available and relevant for the sales team
Provide feedback to RVP, Sales on process improvement for sales and customer service policies and procedures

Culture & Engagement

Exemplify and assist in driving the Kensington Values into the daily operations and company culture
Actively recognize and promote team members in the company’s rewards and recognition program
Inspire and foster a high performing, engaging and collaborative culture
Conduct region specific team-building initiatives to drive team cohesion

Other

Act as back-up Director for other regions when support is required
Ad hoc projects as assigned
Rotating Saturday, Holiday & After Hours shift as needed

Qualifications

Minimum five years of progressive work experience in the travel industry
Leadership experience including people management, developing team, and directing proven business success
Excellent communication skills with proven ability to influence customers and team
Customer service focus with strong understanding of luxury travel market
Entrepreneurial; highly functional in a fast paced, constantly changing workplace
Results oriented; thrives working in a technology and KPI driven organization
Proven ability of working collaboratively managing and exceeding expectations with multiple stake holders
Ability to build trust and work through conflict both upwards and downward.
Takes ownership, initiative and is self-directed.
Strong organization and time management skills
Ability to problem solve and perform in a time pressure environment

Please speak to your manager before applying.

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More about this job

Responsibilities

The Sales Director is responsible for leading and motivating a team of Destination Experts to achieve regional sales KPIs and margin targets. They will manage team performance, facilitate training, and ensure consistent implementation of sales processes to deliver high-level customer service.

Requirements

Candidates must have at least five years of progressive experience in the travel industry with a strong background in leadership and people management. The role requires a results-oriented individual with excellent communication skills and a deep understanding of the luxury travel market.

Skills

Sales management
Team leadership
Performance management
Coaching
KPI tracking
Luxury travel market
Customer service
Strategic planning
Conflict resolution
Time management
Communication skills
Recruitment
Process improvement
Data analysis
Entrepreneurial mindset

Visa sponsorship

Not detected in the job text

Keywords

Sales Director
Travel Industry
KPI Management
Net Promoter Score
Margin Management
Workforce Management
Talent Development
Performance Metrics
Luxury Travel
Customer Lifecycle
Team Building
Process Improvement
Recruitment
Strategic Leadership
Sales Strategy
Business Development
Conflict Resolution
Time Management
Entrepreneurial
Stakeholder Management

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