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Added 3 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 3 mins ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Integrated Stroke Unit, the successful applicant will be responsible for comprehensive nursing care throughout the BCHS and must meet the following…
Added 3 mins ago
GH
Event Manager
Graydon Hall Manor
Toronto, ON
- Contract
Reporting to the General Manager, the Event Manager is responsible for the planning, coordination, and flawless execution of events at Graydon Hall. This role serves as the primary client…
Added 3 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, the successful applicant will be responsible for comprehensive nursing care in the Rehabilitation program.
Added 3 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 3 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
…around the world. We are committed to delivering the Ultimate Customer Experience while providing innovative, reliable, and efficient transportation solutions to our…
Added 3 mins ago
T
Application Support Specialist
Tekshapers
Toronto, ON
- Full-time
Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Added 3 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 3 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 3 mins ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:
Added 3 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 3 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 3 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Integrated Program, the successful applicant will be responsible for providing evidence based, comprehensive, safe, effective and ethical…
Added 3 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room program and must…
Added 3 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 3 mins ago
UW
Customer Service Representative
Uniform Works Limited - Powered by GALLS
Mississauga, ON
- $52,000 to $55,000 CAD / year
- Full-time
Uniform Works Limited is hiring a French Bilingual Customer Service Representative for our new Mississauga location. This multifaceted role is ideal for someone with strong customer service…
Added 3 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 3 mins ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
· Experience in customer service, order management, administration preferred.
Added 3 mins ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
…pipeline sectors to a range of industries. As a company driven on customer service and a high-quality product, we strive to offer leading edge technology and our team of technicians are…
Added 3 mins ago
A
UNIX Midrange Support
Amyantek
Regina, SK · Greater Regina Metropolitan Area
- Contract
Computer Engineering / Computer Science degree or equivalent experience preferred.
Added 3 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 3 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 4 mins ago
FG
National Account Manager
Flynn Group of Companies
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
Serve as the primary point of contact for prospective and existing national clients, ensuring a high level of customer satisfaction and service delivery.
Added 4 mins ago
H
H&M Store Manager
H&M
Dartmouth, NS
- Full-time
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 4 mins ago
Project Manager
Systemair
Moncton, NB
Experience as a Project Manager in a manufacturing environment, with a focus on leading complex projects and teams.

Closed listing

Range Group - Job Postings

Shift Lead, Air Travel Support

Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Oct 2, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline: October 2, 2026

Schedule: Sunday to Thursday, 11:00 a.m – 7:00 p.m
Reports to: Senior Manager, Air Operations

Why Consider This Opportunity?

Are you an experienced Travel Support professional who enjoys solving complex issues, helping colleagues succeed, and keeping service on track? We are inviting internal candidates to apply for the Shift Lead, Air Travel Support role. This is an opportunity to expand your leadership impact by guiding the shift in real time, anticipating service risks, supporting VIP requests, resolving escalations, and helping the team deliver consistent, high-quality service.

What You Will Do

Lead the day-to-day operational health of the shift, monitoring Air email and phone service levels, staffing, backlog, aging cases, and other indicators of service risk.
Take timely action when service levels are at risk by reprioritizing work, coordinating coverage, confirming ownership, and escalating concerns when required.
Remain available for VIP Air email and voice requests, ensuring urgent matters are acknowledged, actioned, documented, and followed through to resolution or a complete handover.
Serve as the first operational point of escalation for Air Travel Support Consultants, providing guidance on complex inquiries, airline policies, schedule changes, exchanges, refunds, ticketing, GDS questions, and system issues.
Lead escalations and service-recovery efforts by reviewing case histories, establishing clear ownership, documenting outcomes and deadlines, and escalating matters outside the role’s authority.
Maintain shift continuity through clear communication, complete ServiceNow documentation, effective handovers, and early identification of recurring risks, knowledge gaps, and process issues.

What You Bring

Strong Air servicing knowledge, including airline policies, ticketing, exchanges, refunds, schedule changes, and irregular operations.
Strong working knowledge of Sabre and Amadeus, ServiceNow, ADX, and phone-queue operations.
Strong communication, client-service, organizational, problem-solving, conflict-resolution, and decision-making skills.
The ability to balance competing priorities, remain calm during escalations, exercise sound judgment, and provide clear direction.
Comfort using operational data and service-level indicators to identify risk and guide priorities.
Five or more years of travel-industry experience is preferred; previous leadership experience is an asset.

What Success Looks Like

Service risks are identified early and addressed before SLAs materially decline.
VIP and VVIP requests receive the appropriate priority, ownership, and follow-through.
Consultants receive confident, consistent guidance within established policies and authority.
Cases, escalations, and handovers are complete, accurate, and clearly documented.
The overall health of the Air operation remains the priority while individual cases are supported effectively.

Please speak to your manager before applying.

About employer

More about this job

Responsibilities

The Shift Lead oversees daily operational health by monitoring service levels, managing backlogs, and reprioritizing tasks to mitigate risks. They also serve as the primary point of escalation for complex travel inquiries and provide guidance to the team to ensure high-quality service delivery.

Requirements

Candidates should possess extensive knowledge of airline policies, ticketing, and GDS systems like Sabre and Amadeus. A minimum of five years of travel industry experience is preferred, along with strong communication and leadership capabilities.

Skills

Air travel support
Leadership
Conflict resolution
Decision making
ServiceNow
Sabre
Amadeus
Ticketing
Refunds
Exchanges
Operational risk management
Client service
Problem solving
Communication
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Air Travel Support
Shift Lead
Operations Management
Service Level Agreements
Sabre
Amadeus
ServiceNow
Ticketing
Refunds
Exchanges
Escalation Management
VIP Support
GDS
Operational Risk
Conflict Resolution
Client Service
Data Analysis
Travel Industry

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