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Rapide Route Logistics

Logistics Operations Manager / Gestionnaire des opérations logistiques

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 11, 2027
Posting language: English · French
Posted: Oct 13, 2026

Original job description

English section of this bilingual listing.

Logistics Operations Manager

Position Overview

Rapide Route is looking for an experienced and highly motivated Logistics Operations Manager to join our growing team in Montreal.

Key Responsibilities

Operations & Transportation Management

Oversee daily transportation operations and ensure shipments are executed efficiently from pickup through final delivery.
Coordinate and manage FTL, LTL, flatbed, specialized, and other transportation requirements across North America.
Manage end to end shipments, including scheduling, dispatching, tracking, documentation, delivery appointments, and issue resolution.
Monitor shipments proactively and ensure customers and internal teams remain informed throughout the transportation process.
Identify and resolve delays, breakdowns, missed appointments, claims, accessorial charges, border issues, and other operational challenges.
Ensure all shipments are completed according to customer requirements and company service standards.

Carrier & Vendor Management

Develop and maintain strong relationships with carriers, brokers, and transportation partners.
Source and negotiate competitive transportation rates while maintaining appropriate margins.
Evaluate carrier performance, reliability, service levels, and compliance.
Build a reliable carrier network and identify new transportation partners when required.
Negotiate rates and resolve operational or billing discrepancies with carriers.

Customer Management

Act as a key point of contact for customers regarding their transportation requirements.
Develop strong relationships with customers and understand their operational needs.
Provide proactive updates and communicate professionally when issues arise.
Work closely with customers to develop effective transportation solutions.
Help identify opportunities to improve service, pricing, and overall customer satisfaction.

Process Improvement & Leadership

Identify inefficiencies within daily operations and implement solutions to improve productivity and service.
Establish and maintain effective operational processes and procedures.
Help develop best practices for shipment management, tracking, documentation, and customer communication.
Support and mentor team members as the company continues to grow.
Take ownership of operational challenges and make sound decisions with limited supervision.
Work closely with management to improve overall company performance.

Requirements

3–5+ years of experience in logistics, freight brokerage, transportation, or a related industry.
Previous experience in an operations, dispatch, freight brokerage, or transportation management role.
Strong understanding of North American FTL/LTL transportation and logistics.
Experience working directly with carriers and customers.
Strong negotiation and problem-solving abilities.
Excellent organizational skills with the ability to manage multiple priorities and time-sensitive shipments.
Strong attention to detail and ability to work independently.
Excellent written and verbal communication skills.
Bilingual English and French required.
Proficiency with transportation management systems and logistics software.
Knowledge of North American transportation regulations, customs, and cross-border transportation is an asset.

What We're Looking For

We're looking for someone who doesn't simply manage shipments, they take ownership of them.

The successful candidate will be proactive, resourceful, commercially minded, and comfortable making decisions in a fast-paced transportation environment. In addition to managing day-to-day transportation operations, this individual will oversee and lead a team of dispatchers and customer service representatives, ensuring that shipments are handled efficiently and that customers receive a high level of service.

Why Join Rapide Route?

Competitive compensation package with benefits.
Opportunity for professional growth and advancement.
Hybrid work model (flexibility between office & remote).
Career growth opportunities in a fast-paced, growing industry.
Supportive team environment with cutting-edge logistics technology.
Dental care
Extended health care
On-site parking
Paid Time off

Gestionnaire des opérations logistiques

Aperçu du poste

Read the full bilingual original

Logistics Operations Manager

Position Overview

Rapide Route is looking for an experienced and highly motivated Logistics Operations Manager to join our growing team in Montreal.

Key Responsibilities

Operations & Transportation Management

Oversee daily transportation operations and ensure shipments are executed efficiently from pickup through final delivery.
Coordinate and manage FTL, LTL, flatbed, specialized, and other transportation requirements across North America.
Manage end to end shipments, including scheduling, dispatching, tracking, documentation, delivery appointments, and issue resolution.
Monitor shipments proactively and ensure customers and internal teams remain informed throughout the transportation process.
Identify and resolve delays, breakdowns, missed appointments, claims, accessorial charges, border issues, and other operational challenges.
Ensure all shipments are completed according to customer requirements and company service standards.

Carrier & Vendor Management

Develop and maintain strong relationships with carriers, brokers, and transportation partners.
Source and negotiate competitive transportation rates while maintaining appropriate margins.
Evaluate carrier performance, reliability, service levels, and compliance.
Build a reliable carrier network and identify new transportation partners when required.
Negotiate rates and resolve operational or billing discrepancies with carriers.

Customer Management

Act as a key point of contact for customers regarding their transportation requirements.
Develop strong relationships with customers and understand their operational needs.
Provide proactive updates and communicate professionally when issues arise.
Work closely with customers to develop effective transportation solutions.
Help identify opportunities to improve service, pricing, and overall customer satisfaction.

Process Improvement & Leadership

Identify inefficiencies within daily operations and implement solutions to improve productivity and service.
Establish and maintain effective operational processes and procedures.
Help develop best practices for shipment management, tracking, documentation, and customer communication.
Support and mentor team members as the company continues to grow.
Take ownership of operational challenges and make sound decisions with limited supervision.
Work closely with management to improve overall company performance.

Requirements

3–5+ years of experience in logistics, freight brokerage, transportation, or a related industry.
Previous experience in an operations, dispatch, freight brokerage, or transportation management role.
Strong understanding of North American FTL/LTL transportation and logistics.
Experience working directly with carriers and customers.
Strong negotiation and problem-solving abilities.
Excellent organizational skills with the ability to manage multiple priorities and time-sensitive shipments.
Strong attention to detail and ability to work independently.
Excellent written and verbal communication skills.
Bilingual English and French required.
Proficiency with transportation management systems and logistics software.
Knowledge of North American transportation regulations, customs, and cross-border transportation is an asset.

What We're Looking For

We're looking for someone who doesn't simply manage shipments, they take ownership of them.

Why Join Rapide Route?

Competitive compensation package with benefits.
Opportunity for professional growth and advancement.
Hybrid work model (flexibility between office & remote).
Career growth opportunities in a fast-paced, growing industry.
Supportive team environment with cutting-edge logistics technology.

Benefits

Dental care
Extended health care
On-site parking
Paid Time off

Gestionnaire des opérations logistiques

Aperçu du poste

Rapide Route est à la recherche d’un(e) gestionnaire des opérations logistiques expérimenté(e) et hautement motivé(e) pour se joindre à notre équipe en pleine croissance à Montréal.

Principales responsabilités

Gestion des opérations et du transport

Gérer les opérations quotidiennes de transport et s’assurer que les expéditions sont exécutées efficacement, de la prise en charge jusqu’à la livraison finale.
Coordonner et gérer les besoins en transport FTL, LTL, flatbed, transport spécialisé et autres types de transport partout en Amérique du Nord.
Gérer les expéditions de bout en bout, notamment la planification, la répartition, le suivi, la documentation, les rendez-vous de livraison et la résolution des problèmes.
Effectuer un suivi proactif des expéditions et veiller à ce que les clients et les équipes internes demeurent informés tout au long du processus de transport.
Identifier et résoudre les retards, les pannes, les rendez-vous manqués, les réclamations, les frais accessoires, les problèmes aux frontières et autres enjeux opérationnels.
S’assurer que toutes les expéditions sont complétées conformément aux exigences des clients et aux normes de service de l’entreprise.

Gestion des transporteurs et fournisseurs

Développer et maintenir de solides relations avec les transporteurs, courtiers et partenaires de transport.
Trouver et négocier des tarifs de transport compétitifs tout en maintenant des marges appropriées.
Évaluer la performance, la fiabilité, les niveaux de service et la conformité des transporteurs.
Développer un réseau de transporteurs fiables et identifier de nouveaux partenaires de transport lorsque nécessaire.
Négocier les tarifs et résoudre les écarts opérationnels ou de facturation avec les transporteurs.

Gestion des clients

Agir comme personne-ressource principale auprès des clients concernant leurs besoins en transport.
Développer de solides relations avec les clients et bien comprendre leurs besoins opérationnels.
Fournir des mises à jour proactives et communiquer de façon professionnelle lorsque des problèmes surviennent.
Travailler en étroite collaboration avec les clients afin de développer des solutions de transport efficaces.
Identifier des occasions d’améliorer le service, la tarification et la satisfaction globale des clients.

Amélioration des processus et leadership

Identifier les inefficacités dans les opérations quotidiennes et mettre en place des solutions visant à améliorer la productivité et le niveau de service.
Établir et maintenir des processus et procédures opérationnels efficaces.
Contribuer au développement des meilleures pratiques en matière de gestion des expéditions, de suivi, de documentation et de communication avec les clients.
Soutenir, encadrer et développer les membres de l’équipe alors que l’entreprise poursuit sa croissance.
Prendre en charge les enjeux opérationnels et prendre des décisions judicieuses avec un minimum de supervision.
Travailler en étroite collaboration avec la direction afin d’améliorer la performance globale de l’entreprise.
Superviser et diriger une équipe de répartiteurs et de représentants du service à la clientèle.
Assurer une bonne coordination entre les équipes de répartition, de service à la clientèle et les autres fonctions opérationnelles.
Fournir des directives claires à l’équipe, suivre la performance et intervenir lorsque des enjeux opérationnels nécessitent une attention particulière.

Exigences

3 à 5 années d’expérience ou plus en logistique, courtage de transport, transport ou dans un domaine connexe.
Expérience antérieure dans un rôle lié aux opérations, à la répartition, au courtage de transport ou à la gestion du transport.
Excellente compréhension du transport FTL/LTL en Amérique du Nord et de la logistique.
Expérience de travail directe avec des transporteurs et des clients.
Excellentes aptitudes en négociation et en résolution de problèmes.
Excellentes capacités d’organisation et aptitude à gérer plusieurs priorités et expéditions urgentes simultanément.
Grand souci du détail et capacité à travailler de façon autonome.
Excellentes compétences en communication, tant à l’oral qu’à l’écrit.
Bilinguisme français et anglais requis.
Maîtrise des systèmes de gestion du transport (TMS) et des logiciels de logistique.
Connaissance de la réglementation du transport en Amérique du Nord, des douanes et du transport transfrontalier, un atout.

Ce que nous recherchons

Nous recherchons une personne qui ne se contente pas de gérer des expéditions, mais qui en prend véritablement la responsabilité.

Le candidat retenu sera proactif, débrouillard, orienté vers les résultats et à l’aise de prendre des décisions dans un environnement de transport dynamique et rapide. En plus de gérer les opérations quotidiennes de transport, cette personne sera responsable de superviser et de diriger une équipe de répartiteurs et de représentants du service à la clientèle, en s’assurant que les expéditions sont gérées efficacement et que les clients reçoivent un niveau de service élevé.

Pourquoi joindre Rapide Route?

Rémunération concurrentielle avec avantages sociaux.
Possibilités de développement professionnel et d’avancement.
Modèle de travail hybride offrant une flexibilité entre le bureau et le télétravail.
Possibilités d’évolution de carrière dans une industrie en pleine croissance et dynamique.
Environnement de travail collaboratif utilisant des technologies logistiques modernes.

Avantages

Assurance dentaire
Assurance maladie complémentaire
Stationnement sur place
Congés payés

Apply About employer

More about this job

Responsibilities

Manage end-to-end North American transportation operations, including shipment scheduling, dispatch, tracking, carrier coordination, customer communication, and resolution of service or billing issues. Lead dispatchers and customer service representatives, strengthen carrier and customer relationships, and improve operational processes and service performance.

Requirements

Requires at least 3–5 years of experience in logistics, freight brokerage, transportation, or a related field, with prior operations, dispatch, or transportation management experience. Candidates must have strong North American FTL/LTL knowledge, negotiation and organizational skills, proficiency with TMS and logistics software, and fluency in English and French; cross-border and customs knowledge is an asset.

Skills

FTL/LTL Logistics
Dispatching
Shipment Tracking
Carrier Management
Rate Negotiation
Problem-Solving
Process Improvement
Team Leadership
Cross-Border Transportation
Logistics Software
Communication
Organization
Bilingual English and French

Benefits

Dental Care
Extended Health Care
On-Site Parking
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Supply Chain
Freight Brokerage
FTL
LTL
Flatbed Transportation
Specialized Transportation
North American Transportation
Dispatching
Shipment Scheduling
Shipment Tracking
Delivery Appointments
Carrier Network
Carrier Performance
Rate Negotiation
Logistics Software
Customs
Cross-Border Transportation
Claims Management
Accessorial Charges
Process Improvement
Customer Service
Team Leadership
Bilingual English and French

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